GrubhubReviews 4,558

Good luck on actually receiving your order. If you don't they might give you 15% off your next order. That's right. It's the game of try, try again. And for all your trouble they may accommodate you with a whole $5 off if you try again. WORST SERVICE EVER. Don't waste your time.

We ordered SUSHI at 6:08 for delivery by 6:50-7. Driver picked up the food at 7:00, which is absolutely fine, 20 minutes late is no big deal when you're hungry and have craving. HOWEVER

FORTY minutes later, RAW SUSHI was still in his car, which hadn't moved, in 83 degree weather, and was STILLA 20 minutes from my house. I texted him to ask for my food, and he says the apps not working and he's on his way but suddenly his vehicle starts moving in the app. So there's more lying.

By then it's 45 minutes of raw sushi sitting in his car so I canceled. And he now has my address. I have his name and number but it could certainly be fake because you don't seem to have a very good vetting process at grub hub. You all suck

I honestly wouldn't even give them one star. I set up and used my account one time months ago. My account was recently hacked from someone residing on the opposite coast. The representatives and supervisors I spoke with did nothing they said; no follow-through no emails, nothing! It is now over a week later, and I still heard nothing. Thank goodness I have a great bank who is investigating this. I am contacting my State Attorney General and the Better Business Bureau as I have notes on each phone call I made and what I was told by each representative/ supervisor.
Grub hub Customer service number called *******878

Twice I have delivered goods and click on delivery and u check the app and see that customers cancel and when you call customer care to report that u actually delivered the food and u did everything to show delivery.they don't help u get back the time u spent and a customer will just eat free food and I have done the work.this app should not functionbecause they don't care about the drivers.I rather continue with Uber eats then.useless grubhub.find attach grubhub customer service leaving me on hold and don't care about my gas and time delivery.they should be sued for deceiving drivers cos I know I delivered but they will put cancel cos they don't want to pay u..

The food was scheduled for a 12:30 delivery. It came an hour late and was cold. Use restaurant's delivery if possible.

Although the driver/delivery people are GREAT, this is such an OVERPRICEd way to get food. I am disabled. Can't drive. Stuck in the house. Husband works Noon-11 pm at night. If he hasn't stocked the house well with food, I am dependent upon delivery. Add-on fees, extra fees for small orders. $30 for a burger & salad? No way.

I have ordered from GrubHub 5 times. The first time the food never came, the driver tok it to an entirely different neighborhood. The second time, the order came, and the order was correct. The third time the order was wrong, missing items. The fourth time it was missing one item, but not an important one. AND, the LAST TIME, JUST NOW, WHILE I HAVE PEOPLE OVER WAITING FOR DINNER, MY ORDER NEVER CAME. IM LIVID. The order was reported "arrived" and just like the first time, it never came. We waited and waited and I had to go through 4 different online people

What a mega lousy company with mega lousy staff. They stink. Always deliver the wrong itam and I pay for this pathetic garbage. Never again.

So I order off Grubhub on 11/15/2022 at 6pm my first order was never delivered and I decided to reorder at 8pm my delivery said between 8:59 and 9pm the restaurant closed at 9:20pm. I never got the delivery the. Driver did not show up until 9:23 pm and canceled the second driver at 9:39pm I wasted 3 hours waiting for food for them to only off me 5 dollars. I will never use this service again.

This is the worst platform made and whoever they hire for customer support is sooo bad! We will never use these guys again. Sticking with Doordash!

We ordered last Friday (11/11) from a Korean BBQ restaurant we eat at all the time. The order showed up in a reasonable time but a couple of items we received were different than what we ordered. In addition a bill that should have been $70-$75 turned out to be $88 due to unexplained additional charges listed below a couple of items. We called restaurant but that's not going to solve the problem. Them today that overpriced $88 bill showed up on my credit card for $115.29. Two things will happen now. First I'll contest the bill and not pay that amount. Secondly we will never go through Grub Hub again. EVER!

I ordered a burrito bowl from chipolte. Received only chicken. Can't get I. Touch with anyone at Grubhub to fix this problem and an answering service at Chipolte says if order is incorrect I have to take it up with delivery service. No way this is anything but a bad business deal. Also order food from Canton Restaurant earlier this week and food was so bad had to throw it out. Will never use this service again.

35.00 for Bacon, Egg and Cheese Biscuit! Will never use this app again! They need to be shut down for taking advantage of people like this!

No napkins, no receipt, no nothing else. I understand it's Saturday night, but, the driver had a girl in his car and was probably busy. Kinda makes me sorry I gave him an above average tip.

I work for grubhub and assure you they are the absolute worst company anyone could ever be a customer or employee of. They provide zero support, zero communication, antiquated technology, insanely exorbitant customer fees and the lowest driver pay in the industry (I also deliver for DoorDash and Uber eats and earn TRIPLE with them what I earn with grubhub.) Grubhub charges their customers more than the other guys AND pays their drivers less- all while providing the hands-down worst driver and consumer experiences in the industry. They won't last much longer at this rate!

Listen GrubHub, you are losing loyal customers. I've been using you all for the past 3 years. I never had an issue until my last 4 orders. 3 of the drivers were combative with me over the phone as I was patiently giving them directions and then would inevitably like children hang up on me. To be fair, you all rectified the situation every time. But my order tonight was my last straw. I had an hour wait time on a fast food order with a restaurant 5 minutes away with a good size tip. No driver was picking it up until the ETA window and finally someone came on but they didn't go immediately to pick up my order. The were delivering other orders. 25 minutes later, they went to pick up my now 1.5 hr old order and still went in the opposite direction of my home, I assume to deliver some more?! My goodness, you all have THE worst drivers, ever. Tonight, like I said earlier, was my last straw. I can't handle the unprofessionalism, tardiness, and just complete lack of understanding that you all are providing a service: to pick up food from point A and deliver to point B. That's it. There shouldn't be any more things in between. I cannot deal with this company any more. It's truly NOT worth the headache ontop of the wallet rape that goes on. Bye, bye grub hub. We are breaking up for good.

Because of a pretty serious health thing, friends recently gave me two gift cards, one was for $565, the other $100 so that I wouldn't have to worry about meals. It was very thoughtful, but NEVER do this. For delivery, by the time about three different fees are tacked on, a meal will be twice as much as its original cost.

Then there's all the tech glitches. Today, after (mostly successfully) being able to use my GrubHub gift cards, my orders wouldn't go through. S customer support person said I would hear something in 48 hours. Two days. GrubHub took $665 of my friends' money for something I now can't even use and they can't even tell me why.

I can't emphasize enough: Don't ever use GrubHub or Seamless. Just send your buddies some $ via Zelle or something. These food delivery places are a ripoff.