Grubhub

Not a single coupon. I tried for GrubHub worked! I use coupons for ASAP. They work instantly! Save money and use ASAP!

She didnt bother calling. She was impatient. Look at the pic she took when she texted. Looks like she threw it to the street

I ordered from Benihana's three lobster tails and a steak dinner for my 88 year old father. I thought since this isolation is getting him down this was a mood booster. The order was prepared and the driver picked it up, as we can all see on the tracking on the app. The driver arrived at my fathers assisted living facility with the order and she asked if I "my name" was here. The app has his name and his address and my phone number on it, they said NO. The driver NEVER called me and took the dinner with her, nor did she call the restaurant. I spent three hours trying to get ahold of Grubhub. Absolutely the worst customer service, the chat cut me off every time I had a negative thing to say, coincident, right. I finally got ahold after an hour on hold, of customer service. Could not understand the man on the other end. I was placed on hold and the man returned with a very brief answers that I asked him to repeat. His exact words were, your response will he sent to you by email, I asked him to repeat what he said and he hung up on me. People, listen, learn the order was $170, with a $40 tip, I know I was too appreciative. This is the second time this week that I have called Grubhub. They give you the number to the business and blame the business. This is shading the restaurants not Grubhub. The manager at Benihana had no idea how bad Grubhub was to "their" business. The blame was placed on "them" my response was " the driver took the dinner with her and ate it, you put the wrong name on the order'... had the address and the room number AND my phone number on the order. No call, wonder if it was Brussel sprouts she would have taken them with her? My father had no dinner last night. The rat turds" at Grubhub we're damn near broke prior to this pandemic and I know why now. I was trying to support the great people of this country by supporting the community and the people. This company is seriously conning us, please use anything but(butt) GRUBHUB!

I Am distraught and in tears ant just the evil involved in my Food order with these people and I don't honestly know if I'll even get anything back on my credit card and part of it is I was dealing with GrubHub and they are actually bought by another company die in Marin and anything that you deal with like one hand you know anyway they didn't credit they didn't put my free shipping or my coupon code and I simply asked them to do so and if it says also if it says call the restaurant on GrubHub it doesn't connect to the restaurant to connect to this horrible man and Bobby a timer and these companies you know get bought up by you know all the all the food deliveries are now bought up by one place and and I know a woman who works really hard for these delivering these food and she can't even get her paycheck half the time from from these companies but this whole thing now so I asked for just a discount I am not asked for a gift certificate on top of everything else so I can maybe order food again and they don't even know that the woman Grubhub doesn't get it and I mean I would also want to chat so when did you GrubHub next this is a nightmare yet I probably died the bullet with this restaurant you know because you know who knows what kind of disgusting $#*! that they put in their food or spit in it what a gross place I thought I'm not

Abdallah boudjemaa

I love the restaurant that I had ordered food from and my husband and I had been looking forward to our order. So much so that we waited more than an hour to then be told that our order had never been picked up. Mind you I had called twice before to just ask what the status was since there was no update on my screen. The first time I waited until the later delivery time which was 10:09pm. I called and was told the new delivery time would be by 10:30pm. I waited until then and gave another 10 minutes until calling a second time to check on an update. They then said that the driver was 10 minutes away from my house. The third time I called after 12 minutes and was told that on their screen the driver was 7 minutes away so I asked them to call to verify a live time. I was then finally told that the driver said the restaurant was closed. What? Of course it's already closed by this time. MEANING THEY DIDN'T EVEN HAVE OUR FOOD AND THE PAST CALLS I HAD MADE I WAS LIED TO. Horrible experience, waste of freaking time. I had placed my order at 8:30pm, more than an hour before the restaurant closed. I wish I had called the actual restaurant instead of trusting GrubHub. The first person and last person who helped me were nice, but the second person helping me was totally rude. Sorely disappointed.