Grubhub

MUSLIM DRIVERS HARDLY EVER FOLLOW DIRECTIONS, WHICH IS TO BRING MY FOOD TO MY APT. DOOR. THAT MEANS I HAVE TO GO GET IT! I HAVE TO GO LOOKING FOR MY FOOD
AT BOTH THE SIDE AND FRONT DOORS.

Tim done with them 4 orders this week, tacos were wet and meal was cold, Chinese food cold, burger cold, tacos wilted and wet on one side, 4 orders and all were left on a shelf, cold and EXPENSIVE

They stole my money then lied about my refund! These people steal from you! Still have not received my money!

I ordered food using Grub Hub. The driver never showed. He lied and said he delivered my food, he didn't.

This was the absolute worst experience I have ever had with any food delivery service. I am a very easy going person and I am never one to complain. I am that person at a restaurant who, if given the wrong food or not what I asked for, I will just eat it because I do not want to hurt anyone's feelings or make a scene. But this time, this was absolutely ridiculous. I ordered from a local subway and it said it would be 40-50 minutes which is fine and it said it would be delivered between 1:30 and 1:45 pm. However, due to the current pandemic the delivery was no contact which I get. I laid out specific instructions for the driver on how to find my apartment including where it was located and what the building looked like. I was told I would receive a notification once the driver delivered my order. Not only did I not get a notification, but when I checked my order status, it said it had already been delivered. I walked to all of the nearby houses to see if maybe they had delivered it to the wrong address, but did not find any food. I contacted the customer service line and they tried to help me track down my food order by contacting the driver. After being on hold for 15 minutes, the customer service agent told me he is having trouble connecting with the driver. I waited on hold for another 20 minutes for him to tell me that they are unable to contact the driver. He said he would try again and if he couldn't get a hold of the driver in another 20 minutes then he would talk with his supervisor about the next steps. At this point, it is going on 2:15 and I am starving so I asked him if we could just get a refund and forget about it. I was issued my refund and will NEVER use Grubhub again.