Their app defaults to an old address. Luis refused to even return the tip for delivering to the wrong address.
Use a more honest company.
Driver never came close I had to pay grub hub then order the got to the store pay again pick it up and grub hub ignored my complaint.
We love the Couch Tomato Cafe. It's the best Cafe in Philly! We order from there at least once a week, and it's always great!
Worthless. They have only driven up delivery prices, and offer no service but to stand between us and the business offering their service to us.
I got on the chat to see why my order was canceled and after a long wait Alan C provided the worst customer service I've ever had in my life.
To many orders didn't make it... I waited for the food for hours, and for nothing. I'm still waiting for the refund two weeks later.
Not a great service. Delivery off on a simple delivery, no way to contact to correct. Will not use again. Pretty awful experience all around.
I own a asian restaurant and I use Doordash and also UberEATS by far GrubHub is the worst. The customer service is terrible, restaurants if you are not paying attention to YOUR ORDERS at the end of the night you may not be getting paid for CANCELLED ORDERS. Grubhub will try to charge the restaurants unless you call GrubHub and ask what has happened and why did I not get paid for an order. Now Grubhub is now allowing the customer to call GrubHub via phone to place a pickup order. The customer pays GrubHub for this service and that time can decline to pay over the phone and pay directly to the restaurant once they arrive at the restaurant if they arrive to pick the food up. THE ONLY WAY THE RESTAURANT HAS NOTIFICATION THE CUSTOMER HAS TO PAY FIRST TO PICK THE FOOD UP IS 1/8" LETTERS THAT SAYS "CASH " that it that's the only notification that we receive. That's Bs we received no notification that this service to the customer is even available. Grubhub will not talk to me about this matter and I have received no funds from these orders that the customers didn't pay for. Customer service nope a supervisor was suppose to get in contact with me again I have heard nothing not a email either but I did get my account closed. I'll keep my business with Doordash and UberEATS.
I was not satisfy was late for got my drink when i call them they said can't beause it a driver fee so i will not order from again bad service
They completely screwed up my order. They add a 20 percent tip? Delivered order a day late. Not worth the money!
My order wasnt delivered but cancelled after one hour. I was so hungry. They had made me wait an hour, to tell me they cancelled the order.
Be aware they will automatically sign you up for there monthly membership. And when you call to try to get reversed they will fight you on it.
They send you emails with perks that they say will apply at check out! Them after check out they mysteriously disappear and you are paid full price!
They cancelled our order after charging us the full amount, said they would give us a discount on the next order and the promo code was bogus.
This group is OK group. They deliver cold food, not very friendly. They get mad
Easily. Even one driver stole my food. I didn't recommend this group
It always takes hours for them to get my order to me. They always switch my driver mid way & I have no idea why. They suck & should have no customers
This is the site to turn to if you want some of your dinner two hours after you order it. Avoid this site completely.
I ordered my food 2 hours ago and I still haven't received my food. Even worse than that Customer Service won't answer my calls.
Overview
Grubhub has a rating of 1.1 stars from 4,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 179th among Food Delivery sites.
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members