Grubhub

I used Grubhub, consistently, for some months. In a nutshell, the orders were always late and, usually, I had to end up reheating food once delivered.

Problem: Drivers pick-up too many orders and results in constant delays. I've, actually, ordered food that was 1 to 2 miles from my residence. Then, watched - via the location app - see the driver go to 1 or 2 other, wait for minutes for another order. Finally, rather than deliver my order, as my place is closer, they go another 4 to 5 miles away to deliver that order, then drive all the way back to my place. Again, the order late and food near cold.

Needless to say - I've deleted my subscription and will not be using this company ever.

The only positive aspect of the company is it, really, has a very good customer service.

I'm going to try them again because I "found out" on my own, they deliver from one of the best private owned pizza houses in the area. They didn't tell me, for weeks I poured over Dominos and Subway and other " food/cardboard" franchises. Let's see what happens. This Company Is Hated Amongst New Bedford Business Owners.

Grubhub delivery offers the convenience of ordering from a wide selection of restaurants and cuisines without leaving home. On the positive side, Grubhub provides extensive restaurant options and quick delivery services, often delivering orders within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are areas for improvement. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting the same standards as dine-in experiences. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while Grubhub offers convenience and variety, enhancements in order accuracy and customer service would further enhance the delivery experience.

They have you make food then once delivered they cancel order.
GrubHub Is a scam
Every week at least 10 cancelled orders after delivery of goods which the restaurant loses it profit.
Not to include deposits take a week for each day even with direct deposit.
Big scam company!

Great site for all types of take out and delivery places. Gives discounts to frequent users on top of the discounts that one may get from the restaurant, which I find financially endearing. Also they have a very easy to use chat service which is online 24/7, to help check up on orders that are late or whatever else you may need help with. You can store credit card info, etc, making ordering in very simple. I sometimes put the order in from my droid and then it's there minutes after I arrive. Great stuff.

Fast, friendly & cheap delivery fees.
Kinda hard to mess this up if you ask me.

After reading some of the reviews, I see people have complained about the food, and it's presentation. Takeout is not known to be beautifully plated... it's usually shoved in a box.
They've also complained about the service... this persons job is to pick up the food from said restaurant & drive it to you.

My suggestion if you want 5 star service is to unearth yourself from the rock you've been hiding under since April and go get your own food!

Grubhub is great. Glad it's available for tired moms like me! Thanks grub hub!

Like any company an employee makes mistakes. I had a delivery left outside my business in a pile of snow. I called them and the operator gave me a full refund and was very kind. Thanks! I own a company and treat customers the same. This kind of stuff happens so keep your cool and be polite. Many are too quick to go nuts over nothing.

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

FIRST OF ALL I AM A DISABLED PERSON. So I ordered Lunch at noon the delivered items were garbage. So I ordered 4 items from Istanbul Kebab Restaurant. 2 shawarme sandwiches, which were ok, 1 kelle tandir which was also ok. And 1 egg plant kebab which was NOT DELIVERED. I called the restaurant and they appologized and told me they were out of it an they will contact Grub Hub to refund the $23.00. I called Grubhub and they told me they refunded the garbage I received noon time because of my complaint, but they can not refund this UNSENT item even if it is not delivered. IS THIS THE WAY THEY PUNISH A CUSTOMER FOR COMPLAINING ABOUT A BAD FOOD DELIVERED, WENT TO GARGAGE WITOUT BEING CONSUMED AND PAY FOR AN ITEM WHICH IS NOT DELIVERED EVEN WITHOUT TALKING TO THE RESTAURANT WHICH ADMITS THEY COULD NOT SEND IT BECASE IT WAS FINISHED. Below is tbe picture of philly cheese steak which is filled with fat, onions and tomatos. I have never heard of a philly cheese steak like that. Just garbage.

A meal that would cost me 7.99 to pick up costs me $20.00 when having Grub Hub to deliver. I should actually thank them because they have forced me to stop using deliver. The convenience is not worth the cost. They also will do multiple stops before getting my luke warm to cold food to me.

What a great offer I thought from Lyft... Grubhub discounts included. SO WRONG. Vacationing in Hawaii, and ordered dessert for my daughter after a long day out. Another wrong move. What was to be 20 minutes, turned into 1.5 hours. Driver did come in without signaling she had arrove. Took picture of dessert, looked around, and then took the dessert with her. Minutes later sending me text that she had delivered it. Customer service is not a thing for Grubhub. Needless to say, this shady driver will continue to do this to others to come, as they could care less when reported. And to see my 1 star matches all others reviews, seals the deal.

They won't tell me why, and all I get is meaningless gibberish and random customer service representative mumbling.

I've confirmed with my bank that my credit card is in good standing.

See their letter to me:
Sean F. (Grubhub)

Nov 12,2021, 8:19 AM CST

Hello H**,

We are sorry for the trouble you've experienced placing an order on Grubhub.

Since this transaction did not process it will be reflected on your bank statement as a VOID, and the charge will disappear entirely from your statement within 24 hours.

After careful inspection, we have determined what kept your order from processing and have corrected this error. Please go ahead and order again. We're sending a discount code as an apology in a separate email. It can be applied by clicking on the "Add promo codes" link located below the tip section on the final payment page.

Thank you for taking the time to contact us and sorry again for the inconvenience.

- Sean F.
Grubhub Advanced Transaction Review

In addition to adding a few dollars to each menu item you order, there are a couple different "service fees" that add a significant amount to the total. Our dinner ended up costing about 50% more than it would have if the restaurant did direct ordering (which it used to, before Grubhub came along). To make it worse, they add their own "service fee" of $7.95 but suggest a tip of $1 for the driver. When their bit is automated and doesn't need to eat. Voracious raping weasels, I call it. "GrubHub" is the right name--grubbing for money at working people's expense.

Ordered from a local Thai restaurant. Got notification food was picked up and then nothing. We finally walked down the street and found our food two houses down on someone else's porch. Called GrubHub and they said thanks for calling but we can't give you a refund or credit. I won't be using them again.

Grubhub drivers are the WORST consistently of all the delivery services. It is very rare that they follow my contact rules. I simply want them to knock on my door so I know my food has arrived, and maybe 1 out of 10 deliveries am I notified. Additionally I've watched several drivers drive around in circles or get lost bringing my food. If you don't know how to follow a GPS find another job! I'm done ordering through Grubhub.

The jerk that delivered my "splurge pizza night," left my $40 pizza on the front porch in 35 degree weather. They didn't call, text or even knock and run. I found it when I locked the front door on my way to bed. I called grub hub to complain and get a refund the the $10+ fees they charged me, after. 14-minute call, I was told the best they can do is give me credit. LOL! As if I would ever use them again! Hysterical. I hung up on the lady, who was from another country. Can't deliver a pizza or hire people in their own country! Never again. The picture below just shows the pizza charge, I paid $38.88, so they ripped me off by $12.82. Jerks.

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.