I had items missing from second shipment. Customer service claimed I would have to wait until next shipment to receive items I had already paid for. Third shipment came and items were still missing. Customer service said same thing again. Apparently, they couldn't refund me for items I PAID FOR and never received, nor could they send me JUST the items I was missing. Basically, if I wanted to receive missing items I would have to pay for something else. Complete scam. Customer service sucks. All they care about is getting money, even if that means customers don't receive products. Never buying from them again!
Grove is a scam! They add things to you cart that you do not order and then they leave items off you delivery and tell you you have to pay another $39 to get the items! Horrible company! Stay away from them!'
Thank you for taking the time to share your experience with Grove, Faith. This is not the type of experience we'd like our community members to have and we're sorry to hear we've let you down. As a certified B Corporation, we’re trying our best to do good for our community and do good for the planet. Our first choice is always to add credit for any affected items so you can replace them (or pick something else) in your next Grove box. This means we’re sustainably consolidating orders to ensure we're not shipping boxes that contain a small number of items, and you can still get what you ordered in your next Grove order. If you don't mind sending us an email at reviewsupport@grove.co, we'd be happy to take a look into your account and do what we can to turn this experience around for you.
Best,
Team Grove
I ordered products 1 time as you get some "free gift". After I received products I called to cancel auto ship. Then you have to change your settings to cancel membership yourself. I called grove and they reassured me I would no longer accrue charges. However they still cont to charge a yearly "VIP" membership to my credit card, they never informed me of this. They are sneaky. It is hard to catch as it is just 1/year. They refused to refund unauthorized charges other than store credit. But I don't want store credit as compensation for charges I never authorized. I don't want to do business with a dishonest company. Stay away from this company. This is a scam!
Hi Beth, we're so sorry for any confusion and would be glad to clarify. When you place your first order, you are automatically enrolled in flexible monthly shipments, as well as a free trial of our VIP program. These services are noted upon purchase and must be accepted to proceed to check out, and we apologize if that information was missed. After your first order, you can cancel both services if you so choose, which can be done by the customer, or by contacting our Grove Guides. As these are two separate services, canceling one does not cancel the other. We do our best to make sure you're aware of any charges before they occur, and we send reminders before shipments process 7 and 3 days prior to orders being sent to the warehouse. We also send a reminder 3 days before your VIP membership renews, giving you the option to opt out. If you do miss that email, we are more than happy to refund VIP charges for any requests made within 6 months of the renewal date. If you received different information, please don't hesitate to send us an email at reviewsupport@grove.co and we will gladly review your interactions with our Grove Guides. Thank you.
It started out well until I decided to adjust my order and delay it. 1) It says to empty your cart and that changes order 2) I wasn't aware there was a19.99 membership. 3) you can't delay it like you want in other sites. They only allow you to delay by a week or two. 4) even if you attempt to cancel they still charge your credit card and even if you cancel they still charge your card. Oh when I rebuttal they said they wished they could help me and credit me but the order already went out went to website checked order and there was none. No tracking number was given. I'm about to call my bank and request a credit. Don't waste your money your better off at a store locally.
Thank you for the review, Maria.
We are so sorry to hear about the trouble you've had with your account. We do not want our service to be a frustrating process and we apologize for the hassle this has caused.
Grove offers two separate programs: a VIP Membership and recurring shipments that can be used exclusively or combined to get the most out of Grove. When you placed your first order, you were automatically enrolled in a 60 Day VIP Membership Trial as well as monthly recurring shipments. We apologize if this wasn't clear to you.
We want to clarify that the $19.99 fee was for your VIP Membership renewal. Three days before your free VIP trial was up you should have received an email stating you could cancel.
You are always able to customize your cart and product subscriptions to best fit your needs.
It sounds like you're receiving a shipment you weren't expecting. Please reach out to us at reviewsupport@grove.co and we would be happy to dig into this and get this taken care of for you.
Best,
Team Grove
Run dont walk away from this company. I cancelled the membership before auto renew for myself, my mother & daughter. I deleted everything from our online carts and also deleted our credit card info from their site. I did this due to so many issues I went through dealing with our orders. They made one account inactive but have since hand entered the credit card info I deleted from their site in order to charge 2 of us with membershii fees. They also have charged anorder to my mothers account. Seems to me that it should be illegal to hand enter CCs that were deleted. This company is not worth dealing with no matter how good their products are! Im trying to decide whether to contact a lawyer as I cant get past the fact that they hand entered a CC that was deleted off their site.
An environmentally responsible company with products for you, your home, kids, and your pets. They have a wide variety of products and they are working on being plastic-free by 2025. Products come quickly and with a cute little thank you note.
We appreciate you taking the time to write this thoughtful review, Megan! Thanks so much for choosing Grove for you and your family. We are so happy to have you as a part of the Grove community.
Love all the products I get from Grove. Favorites are the Lavender Oatmeal Soap-leaves skin moisterized and no itching. Mango Ginger laundry detergent and softener-smells great w its light scent and again no itching. Always searching for natural products.
Thank you so much for your review, Sandra!
We are so happy to hear that you have been enjoying your Grove goodies! That's great that the lavender oatmeal soap and mango-ginger laundry detergent are new favorites.
Please feel free to reach out to us if you're looking for any product recommendations!
Best,
Team Grove
I tried to cancel my subscription. I went to their customer service chat. I explained what I wanted to do. They gave me clear directions which I followed. Then a week later I get a notification that I am getting a shipment. I went back to customer service and they said there were additional steps I had to take which they never directed me to do before. This is misleading.
Hi Amanda, thanks so much for sharing your experience, we're so sorry to hear about that difficulty. This is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future. If we can help adjust the settings on your account or provide any additional help, please reach out to us at support@grove.co. We're always happy to help!
They will keep billing you with no options to cancel. Even when you remove every item from your basket and e-mail and attempt to contact, they will keep billing... I had to block them on paypal to make it stop.
We are sorry that this is the experience you had, Jill.
New accounts are automatically established as an ongoing monthly order. We have designed this service to add convenience in gathering the items you need for personal care and also for your household. We apologize if this wasn't convenient for you and if this service wasn't made clear at the onset of your account. We certainly don't want for you to be receiving anything you don't want or need.
Please reach out to us at support@grove.co, so that we can adjust your account settings to suit your needs and assist in making any returns you would like We can also be reached at Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375) or via live chat. We are always happy to help, and again are sorry that your experience with Grove was anything other than pleasant.
Best,
Team Grove
I decided to try a few of these products and I have come to really appreciate so many aspects of them. I like the scents, the fact that the company is mindful of sustainability and they fact that they actually work well.
I sent 3 friends birthday gifts from Grove and I hope they like them as much as I do. It is a useful gift and the metal baskets are well made.
I was double charged accidentally and when I tried (within minutes) to cancel one of the orders I was told they could not cancel it because the warehouse already had the orders. I cancelled my membership and account, I was then charged the following month. Terrible company. Terrible service. They do seem good products but just buy them from amazon and save the hassle. FYI they will always promote crap you do not want, buyer beware
We are saddened to hear about your poor experience with us, Cliff. This is certainly not the time we want for you to have while shopping with Grove and we greatly apologize if we dropped the ball this time.
Please reach out to us at reviewsupport@grove.co and we would be happy to take a look into your interaction with our team and help get any additional issues resolved for you.
Best,
Team Grove
Auto order happens monthly and random things get added to my cart each time. I have to go in and clear my cart then shop from scratch. June's order sent and I got $100 worth of stuff I do not need. I reached out to my "sponser" the day it sent to try to adjust it and never got a response back. I'm HIGHLY dissatisfied!
Thank you for the feedback, Christie.
We are so sorry to hear that you received a recurring shipment that you weren't expecting. Grove Collaborative provides home and personal care products on a monthly recurring shipment schedule by default, but we understand that every household has unique needs. This is why there is no requirement to order every month, and everything about your Grove account is customizable. You can always change the date of your next shipment, and edit the products in your cart and subscriptions. You are also able to set up your account so you can order with us on an as-needed basis, without recurring shipments.
Additionally, we apologize that you never received a response to your inquiry. Please reach out to us at support@grove.co and we would be happy to help ensure this gets taken care of for you.
Have a great day,
Team Grove
Watch out they charged me a non refundable 29.00 charge which I didn't authorize. I see no less packages with this company. I don't trust that their mint antibacterial cleaner really works. It don't smell clean now does it make me feel confident it works. I thought sorry bottles were nice but they're just well made junk. Triggers don't work well. Products are expensive and you have to use a lot of elbow grease to get it viral. I WOULDN'T RECOMMEND JOINING AT ALL
Hi Tammy, we're very sorry to hear about the experience you've had. Grove is a flexible monthly shipments service and while the default schedule is every month, we do offer the option to shop on an as-needed basis as well. We also have a happiness guarantee — if you're unhappy with any of our products you're received, we'll credit your Grove account, no questions asked. Please feel free to reach out to our team at community@grove.co and we'll do what we can to turn this experience around for you. Thank you kindly.
When I made my first purchase with grove I absolutely loved. However, after a month I received items items that I never bought and I was charged for that. I sent them and email and they gave me the money back. However, in the subsequent month I was charged AGAIN ($64) for items that I never bought.
Do not trust Grove. They take your credit card number and charge you for things you never bought.
Thank you for taking the time to share your experience with Grove, Kamile. We are sorry that your journey with Grove Collaborative has been anything other than positive and that you received another unwanted shipment.
This is not the experience that we want our customers to have. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order monthly and every order is completely customizable. We want to be sure that we have taken care of this unwanted shipment for you and make updates to your account to prevent additional unwanted shipments from occurring. We created Grove with maximum flexibility in mind because we want Grove to work for you. Please be sure to reach out to us at support@grove.co so that we can assist.
Best,
Team Grove
Don't subscribe. Difficult to unsubscribe. Layers of commitment are not evident. Got a box of "gifts" which I did not ask for ($$$). After unsubscribing VIP, got another box of items I did not request. Then told I needed to also cancel monthly subscription. How many subscription levels are there? Felt entrapped.
Hi Diane, our apologies for any confusion about our recurring order service. As stated upon signing up, after you place your first order you'll be enrolled in two separate but optional services. You'll receive a free 60 day trial of our VIP membership, and will also be enrolled in flexible monthly shipments, which are a default setting that can also be turned off if you prefer to shop on an as-need basis. If you have any more questions about our services or would like assistance with fitting your account to your household's needs, please don't hesitate to reach out. You're always in control with Grove and we'd be happy to make sure our services meet your needs.
Grove collaborative started out on the right foot. I was with them for 2 years. Earth friendly products with decent prices, while planting trees to help the environment. Yearly VIP price, with free shipping. Free product's. Which now, is all a lie. Even with VIP, you must order 40$ to get free shipping. What? Then, if they don't have what you put in your cart, you won't know till the package arrives. Plus, I wouldn't have placed the order knowing the items weren't in stock! So you pay 40$ for items you need. It arrives & your items are not in package. They expect you to pay another 40$ to reorder the items you need, when They get the items in stock. Shocked! I screenshot the VIP free shipping & contacted customer support. Why are customers being lied to? Needless to say, they refunded my 20$ for yearly subscription. I deactivated my account. Loyal & dedicated customers get punished, not rewarded! Awful!
Thank you so much for bringing this experience to our attention, Charlene. We are happy to provide this information again.
We are so sorry for the confusion that was caused, this certainly wasn't our intention. Just to touch upon some of these concerns you don't have to reach $40 to receive free shipping. Our order minimums are now $25 for all recurring orders and $39 for all "Ship Now" orders and as a VIP member, you will always receive free shipping.
We are experiencing an unprecedented demand for our products. Several products went out of stock unexpectedly and we're so sorry we weren't able to give you proper notification. We are working hard to replenish our stock levels of important products so our entire Grove community can receive the essentials they need.
If you would like assistance setting up your Grove account to place a recurring shipment for $25 or if you would prefer to discuss your account and the items that were deemed out of stock, further, please reach out to us at reviewsupport@grove.co and we'd be happy to help!
Again, we are so sorry for the frustration.
Best,
Team Grove
My daughter-in-law referred me to Grove and I've been shopping here ever since. I love being able to find holistic, earth-friendly products, including Grove exclusives like their lavender-scented laundry detergentmy favorite product thus far.
Also, the prices are reasonable, and sometimes certain items are discounted temporarily. VIP shipping is also reasonable, and so worth the cost if you order frequently, which I do.
The site is easy to navigate and now you can choose how often you'd like to receive the items you tend to reorder. Customer service is friendly and personaland handwritten greetings come on every package you receive. At first I was smitten; now I'm in love.
We appreciate you taking the time to share your experience with Grove, Britton!
It's great that your daughter-in-law referred you to Grove and you've been enjoying your time with us! We're so happy that Grove has helped you bring healthy, earth-friendly products into your household.
We built Grove with maximum flexibility and are glad to see that you are enjoying the services we have to offer.
Thank you for being a valued member of our community, we are so lucky to have you. If you need any help with your account, please reach out!
Best,
Team Grove
I have been using grove for over 4 years and I love it. They have quality products (their own brand) and offer other products such as method and seventh generation at great prices. Grove is the only place I purchase my cleaning and paper products from. I love that they care about the environment and are doing their part to protect it by using recycled plastic and paper products made from bamboo. With covid shipping has been delated but they are doing their best and always communicate to let you know. Any time I have had an issue they have been polite and have resolved immediately. Defiantly recommend!
Thank you for taking the time to provide this thoughtful review, Stephanie! We're thrilled to hear that you're enjoying our products and service. We truly appreciate your kind words and continued support.
When I bought the first box and received it I was very happy. Then I realize they somehow snuck automatic payments in and they get more and more every shipment. They make it hard to cancel the subscription that I dont think I was informed I was even signing up for. Can't get ahold of a real person
Hi Tracey,
Thanks so much for sharing your experience. I am sorry to hear about the frustration!
Just to clarify, Grove is a customizable auto-replenishment service. I would be happy to look into this further, and ensure you get a refund for anything you did not intend to order! Please reach out at reviewsupport@grove.co and we can get any loose ends tied up for you!
Best,
Ryan
Do not EVER order from this company... I ALWAYS order and make sure you do a ONE time and they are sending stuff every month and taking money out of my account and there's no phone number to contact them NOR and email address!
You would think that the list that comes in all these boxes would have a contact number but they are thieves and don't know want you to contact them!
So disappointed!
I only ordered because of the "Jenkins" lady and her humor was thinking because she was advertising for them it was legit... WRONG!
CROOKS!
We appreciate you taking the time to leave this thoughtful review, Shea.
We completely understand your frustration and are saddened to see that you haven't enjoyed your time with us. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but we understand that every household has unique needs and apologize if this was not a service you were expecting.
If you have any concerns, or additional feedback you would like to pass on, please reach out to us at support@grove.co. You can also reach us by phone as well. We are available by phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we'd love to help. We're also available via email or live chat to help with anything you may need!
Best,
Team Grove
Overview
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are saddened to hear about your poor experience with us, J. B.
As a certified B corporation with a strong focus on sustainability, we try to avoid transit for small items and prefer to do what we can to consolidate shipments whenever possible. However, we understand that you need your items in a timely fashion and this doesn't work for every household.
That being said, we greatly apologize that your items were missing from your shipment. This is not the norm nor up to our Grove standards and we are sorry to hear that this has had an impact on your experience shopping with us.
Please reach out to us at reviewsupport@grove.co and we would be happy to help make sure this gets taken care of for you.
Best,
Team Grove