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Christie S.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since July 2019

  • Review

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1 Review by Christie

7/1/19
Verified purchase
Auto order happens monthly and random things get added to my cart each time. I have to go in and clear my cart then shop from scratch. June's order sent and I got $100 worth of stuff I do not need. I reached out to my "sponser" the day it sent to try to adjust it and never got a response back. I'm HIGHLY dissatisfied!
lizw235
Grove C. – Grove Rep
Thank you for the feedback, Christie.

We are so sorry to hear that you received a recurring shipment that you weren't expecting. Grove Collaborative provides home and personal care products on a monthly recurring shipment schedule by default, but we understand that every household has unique needs. This is why there is no requirement to order every month, and everything about your Grove account is customizable. You can always change the date of your next shipment, and edit the products in your cart and subscriptions. You are also able to set up your account so you can order with us on an as-needed basis, without recurring shipments.

Additionally, we apologize that you never received a response to your inquiry. Please reach out to us at support@grove.co and we would be happy to help ensure this gets taken care of for you.

Have a great day,
Team Grove

Christie Has Earned 3 Votes

Christie S.'s review of Grove earned 3 Very Helpful votes

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