Run dont walk away from this company. I cancelled the membership before auto renew for myself, my mother & daughter. I deleted everything from our online carts and also deleted our credit card info from their site. I did this due to so many issues I went through dealing with our orders. They made one account inactive but have since hand entered the credit card info I deleted from their site in order to charge 2 of us with membershii fees. They also have charged anorder to my mothers account. Seems to me that it should be illegal to hand enter CCs that were deleted. This company is not worth dealing with no matter how good their products are! Im trying to decide whether to contact a lawyer as I cant get past the fact that they hand entered a CC that was deleted off their site.