Grove collaborative started out on the right foot. I was with them for 2 years. Earth friendly products with decent prices, while planting trees to help the environment. Yearly VIP price, with free shipping. Free product's. Which now, is all a lie. Even with VIP, you must order 40$ to get free shipping. What? Then, if they don't have what you put in your cart, you won't know till the package arrives. Plus, I wouldn't have placed the order knowing the items weren't in stock! So you pay 40$ for items you need. It arrives & your items are not in package. They expect you to pay another 40$ to reorder the items you need, when They get the items in stock. Shocked! I screenshot the VIP free shipping & contacted customer support. Why are customers being lied to? Needless to say, they refunded my 20$ for yearly subscription. I deactivated my account. Loyal & dedicated customers get punished, not rewarded! Awful!