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Charlene W.

1 Level 1 Contributor
  • 3 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Home & Garden, News

Member since April 2020

  • Reviews

    3

  • First Reviews

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3 Reviews by Charlene

4/7/21

I was looking for a particular book
I was looking for a particular book. Found it on Ergodebooks.com. Used, very cheap. Free shipping as well. They delivered straight away, provided tracking number. & This book is Brand new. Excellent experience & I shall be buying from them again.

Tip for consumers:
They offer 30% off & free shipping on first order.

Service
Value
Shipping
Quality
4/6/21
Verified purchase

2nd year that I've ordered ps plus, yearly membership through CD keys. Always instant access to numbers, directions on how to use. Can't beat their prices, cheapest on the internet. Safe & secure account. & I love how they've updated their website.

Service
Value
Quality
4/11/20

Grove collaborative started out on the right foot. I was with them for 2 years. Earth friendly products with decent prices, while planting trees to help the environment. Yearly VIP price, with free shipping. Free product's. Which now, is all a lie. Even with VIP, you must order 40$ to get free shipping. What? Then, if they don't have what you put in your cart, you won't know till the package arrives. Plus, I wouldn't have placed the order knowing the items weren't in stock! So you pay 40$ for items you need. It arrives & your items are not in package. They expect you to pay another 40$ to reorder the items you need, when They get the items in stock. Shocked! I screenshot the VIP free shipping & contacted customer support. Why are customers being lied to? Needless to say, they refunded my 20$ for yearly subscription. I deactivated my account. Loyal & dedicated customers get punished, not rewarded! Awful!

lizw235
Grove C. – Grove Rep

Thank you so much for bringing this experience to our attention, Charlene. We are happy to provide this information again.

We are so sorry for the confusion that was caused, this certainly wasn't our intention. Just to touch upon some of these concerns you don't have to reach $40 to receive free shipping. Our order minimums are now $25 for all recurring orders and $39 for all "Ship Now" orders and as a VIP member, you will always receive free shipping.

We are experiencing an unprecedented demand for our products. Several products went out of stock unexpectedly and we're so sorry we weren't able to give you proper notification. We are working hard to replenish our stock levels of important products so our entire Grove community can receive the essentials they need.

If you would like assistance setting up your Grove account to place a recurring shipment for $25 or if you would prefer to discuss your account and the items that were deemed out of stock, further, please reach out to us at reviewsupport@grove.co and we'd be happy to help!

Again, we are so sorry for the frustration.

Best,
Team Grove

Charlene Has Earned 3 Votes

Charlene W.'s review of Grove earned 3 Very Helpful votes

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