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It started out well until I decided to adjust my order and delay it. 1) It says to empty your cart and that changes order 2) I wasn't aware there was a19.99 membership. 3) you can't delay it like you want in other sites. They only allow you to delay by a week or two. 4) even if you attempt to cancel they still charge your credit card and even if you cancel they still charge your card. Oh when I rebuttal they said they wished they could help me and credit me but the order already went out went to website checked order and there was none. No tracking number was given. I'm about to call my bank and request a credit. Don't waste your money your better off at a store locally.
Maria D.'s review of Grove earned 5 Very Helpful votes
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Thank you for the review, Maria.
We are so sorry to hear about the trouble you've had with your account. We do not want our service to be a frustrating process and we apologize for the hassle this has caused.
Grove offers two separate programs: a VIP Membership and recurring shipments that can be used exclusively or combined to get the most out of Grove. When you placed your first order, you were automatically enrolled in a 60 Day VIP Membership Trial as well as monthly recurring shipments. We apologize if this wasn't clear to you.
We want to clarify that the $19.99 fee was for your VIP Membership renewal. Three days before your free VIP trial was up you should have received an email stating you could cancel.
You are always able to customize your cart and product subscriptions to best fit your needs.
It sounds like you're receiving a shipment you weren't expecting. Please reach out to us at reviewsupport@grove.co and we would be happy to dig into this and get this taken care of for you.
Best,
Team Grove