Grove

I had been a customer for almost 2 years and decided to cancel as I've been finding the same products in my local stores at a lower cost. Why would I wait to order online, paying a $20 yearly fee, when I can get them locally and cheaper. The problem is I had a credit available on my account - because of a broken candle the previous month. But apparently, I paid for the candle with a credit on my account (they said their policy is to give a credit not a refund). The credit came from a missing item the previous month. And that item got a credit because it was paid for by a missing credit the month previous to that... you get the picture. So I ask that the credit - you know MY MONEY be refund and they state they can only give me a credit for the broken candle (that was packaged poorly and could've caused a real problem with glass all over my box) and not MY MONEY back. They still refuse after going back and forth for a week. My next step is contacting the attorney general because this is fraud. Taking my money and not refunding when you don't deliver the items, or deliver broken items - then holding the money hostage because I don't want to order from you any longer. This wasn't the first glass item I purchased from them that broke (I never even complained about their glass bottle that is used for the cleaning concentrate that actually exploded in my kitchen) - I can't imagine how they're going to be plastic free when their glass is poorly made. I'm guessing I'm never going to see the money they refuse to refund but I'll be sure to spread the news of their unethical behavior.

This is the best glass cleaner I have ever used! I cant wait to try everything I received. The glass bottle is fantastic too!

ABSOLUTE NIGHTMARE! I got lured into this site with the free products (after you order so much.) The products themselves are great! They clean great and smell even better! Honestly though, you can get most of these products on Amazon for the same price, or less. After my initial order, a second, random shipment order arrived the next month with over $100 in products. I immediately emailed to cancel my membership and went into my account to make sure a new shipment would arrive next month and charge my card. If you look in your account, they sign you up for random "subscriptions." You have to physically delete them and customized what you want. After "canceling" my membership and deleting the subscriptions, I received an email the next month stating that my shipment was being prepared. I had to, once again, go back into my account and delete more random subscriptions they had added onto my account. Under "history" I noticed they had charged for membership in April... on a card that was on file and had expired in February. I don't know how they could have charged when the card on file had expired! Not to mention, I had emailed them and confirmed the membership cancellation. So now I'm going through my bank to dispute a $20 charge on an expired card and something that should have been confirmed canceled. Save yourself the hassle and shop elsewhere. These products are sold at Target, in grocery stores, on Amazon, etc.

Fortunately for grove I read the reviews after purchasing. I enjoyed the fact that they had simple clean products, however to make a long story short I wouldn't recommend due to product not being up to date. I was sent an 8 year old bottle of toilet cleaner and told I would be credited, the other products were from 2017 the meters 2018, 2019, there is a shelf
Life of 2 years on products and they are satisfied sending products from 2017?! That is unheard of and to receive a 8 year old product!? You are suppose to be B rated for the better people however your scamming, & taking advantage of good products that some of us can't get ahold
Of in store, & than reselling old product. I had to speak to 2 different people to even get a credit. I'm apples and disgusted, I would not recommend I DO NOT WANT OUT OF DATE PRODUCT!

First of all, they're always advertising "free" gifts. You have to spend a minimum to get these gifts. They are NOT free. Now, they're all about going natural and helping the environment but they're so wasteful with packaging of products and such. I do actually like the paper towels and sponges but everything else is just ok. Mrs. Meyers stuff you can get at Target. The prices with Grove aren't anything special and I see it all as a pretty big waste (though I suppose it is nice for those that don't get out to shop often). Now. Here's the part that has me convinced not to reorder. In order to get me "free gift" I purchased some items to meet that minimum. When purchasing it automatically signs you up to receive monthly shipments. It preloads your cart and keeps your credit card on hand. I'm so glad I checked because I canceled that auto ship THREE times before it actually canceled. Then, I got my shipment (which took forever btw) and was missing an item I paid for. When I sent an email about it, they did send me my item (again, took forever) but then said "we'll add a free gift to your cart to make up for it!" And guess what... That free gift they gave me for messing up my order comes with a 55 minimum. It's just a way to get you to keep spending. That right there says to me that it's all a big joke. Listen, buy from Grove if it's convenient and you like the products. But watch pricing and automatic shipments and make sure you're receiving your items. And don't fall for the "free" stuff. It's not free. Promise.

Summary: I am a paying VIP member; order is 21 days late and didn't get a full refund. The only reason I got any refund is because I contacted them 3 times. It seems they are more worried about gaining new customers than keeping old ones happy.

Full experience: I used the company for cleaning supplies for about 6 months. I enjoyed most of the products. I reached out when my last order never shows up.(~2 weeks late) I was told that my order was lost during "shipment to the carrier" and they would get a reshipment out to me. I was told to look for a new shipment tracking number in a couple of days. 4 days go by and I still did it have a new shipping order. So I contacted them again and I asked if I could get a rush on my order or a refund and was told they had no way to rush orders and I couldn't get a refund or cancel my order as it was already being processed and expect a new shipping number in a couple days. 3 days later still no shipping order and this time was told the wear house was very backed up but the would put a reorder in for me if I would like. I asked if other ordered placed after mine would be filled before mine and then was told they would give me a refund if I wanted. I then quoted the previous rep who had told me there was no way to get a refund and was told they would be able to do it for me since "it's taken so long." They didn't give me a full refund; they kept $25 restocking fee that I was not told about.

They used to be ok. You have to read all the fine print and stay ahead of the auto ordering but in the last few months they have gone down hill. Suddenly shipments would send out without product because it was out of stock. They dont tell you its not in your delivery; they don't send it later or even bother to include it in your next shipment. They just pretend you never needed or wanted it. I always organized my cart a day or so ahead of shipping. Items out of stock would load into my cart no problem (or be auto loaded as part of my subscription) and appear to be part of my shipment. Then it just wouldn't show up. They are out of several things because of Covid 19. So now in order to make your minimum and get what IS in stock you either have to order stuff you don't want or wait until the following month. And in addition to this they raised their order minimums - with out any notice (you only see it when you go to check out). It's like they're doing a shameless money grab and taking advantage of people relying on their products. The condition of product is hit or miss. Sometimes its packed properly other times just tossed in an empty box and maybe the product survives and maybe it doesn't.

Their toilet tissue was fantastic! Their kleenex was the best I have ever used. I only wish I could have tried Their other products, but they kept pushing the same products on me every month and I didn't want them because I didn't like them for one, two I preferred other products, three there was other products I wanted to try and four, I had no clue it was some kind of a subscription where they send you the same thing every month. I already had what they were trying to send me again. I hadn't even used it. The second month they allowed me to customize my order, the month after that the same, but then they told me I couldn't do it. Then they told me I had to oder what they were sending me. I couldn't choose my order unless it was additional items. Well as far as I was concerned they could, well. Anyway, it's been almost a year and I haven't even heard from these people and then I get a charge on my bill for 21.19 from the GROVE. Nothing in my e-mails from them telling me about this or anything. My advice is stay far, far away from this company.

You know, I signed on because of the caddy and I like the products ( had already got them from the store a few times) Very much liked the idea of it coming to me, reducing my exposure to the virus by not having to go get cleanng supplies.
I did not get my Caddy, and I had a shipping issue and needed customer service. I tried 3 ways, I tried calling and it kept cutting me off, and so I tried email and text. Completely not helpful. They gave me instruction and I explained that it wanted to re-charge my card to checkout and they gave me some completely unrelated response, when I said that they were very very not helpful, nothing. Then said ok, just cancel and refund me (annoyed by the fact that I signed on for the caddy, hadn't gotten it with my first order, and now was having these issues. Nope, they said "Ok, refunded and dropped your subscription from vip. Not a care in the world that they were not helpful, or that I was frustrated with their system. For a company that boasts a close connection with it's customers, I felt blown off, unimportant and like my measly 1 customer booty didn't matter. I am saddened and unimpressed as I have watched the company a year and after everything I had seen had finally decided to sign on.
I did cancel my subscription, sadly, and I have a whole new view on Grove and how they treat their customers. We aren't important and our needs are not important. Customer service is only there if we need a basic answer and if we are complicated (like a wrong shipping address being used) then we can cancel, no big deal.

Unknowingly charged me $65 monthly for random items they put in my cart...on top of the yearly $20 VIP AND NEVER SENT ME ANYTHING!