Grove

I've been a VIP member of Grove for about 14 months, and in that time I've placed 9 orders. I love the products Grove offers and their prices are great, but their shipping is TERRIBLE! I've had every issue you can possibly imagine:
-Receiving items I didn't order
-Receiving entire orders that weren't mine
-Delayed orders (back in the fall it took more than 2 weeks to receive an order)
-Missing items from orders
Today I chatted online with a Grove customer service rep to let them know I was missing two items from my last order. They added them to my cart for free in my next order, but will not ship them to me separately. While I appreciate saving the environment, these are items I've already paid for, and THEY left them out of my shipment! Yet I have to place ANOTHER ORDER before they arrive at my house. I've had enough. They can keep them.

I signed up for Grove because I saw a special offer that if I bought $35 worth of products I could get some others free. I placed my first order and carefully read all the screens when checking out for more catches. I saw nothing indicating any sort of subscription. I was shocked and annoyed when my first order of $35 was followed up by a second order of $55 with products I did not want, and or excessive duplicates. Does anyone actually want monthly lip balm and why are they sending replacement re-usable spray bottles? I went online and thought I had cancelled the subscription only to be again shocked a month later with ANOTHER box in which they'd re-added most of the items I unsubscribed to, in order to make it again $50.
Good part: When I called customer service they were very pleasant about about cancelling for me and putting up with my yelling and refunded my unwanted delivery. Will be checking the card statement to make sure it was cancelled for sure. Be sure to call if you have issues!

My wife and I were both charged multiple times after we canceled are shipments, VIP, and even sent emails and said to send no more products, then to have to wait to receive them, print a label wait for them to receive it back before you get a refund. In these hard times this last charged caused a overdraft fee, and after sending an email to grove for the 6th time, no response, just happened to check email and saw a ups label, BUYERS BEWARE!

The ONLY reason I ordered from this website was because I got a coupon in the mail, and I needed some cleaning products. The coupon said you would get an entire package of free cleaning products with your first order. I ended up spending $50 to place an order that I thought was going to be giving me a free hand soap, free dish soap, free spray cleaner, free ceramic soap dish, free cleaning pail, and free cleaning bottles. In addition I had ordered quite a bit more product. Without advising me of any changes, they took off three of the things I had ordered in addition, but my total came to $40 instead so I was okay with that. I just received my order in the mail and am so disappointed... I thought I was going to be getting so much more but out of the free things they only gave me the hand soap, dish soap, and spray cleaner. None of the other free items were included. The other part that is really disappointing is that all the soap they sent me is in the lavender scent, when I had specified on my order that I wanted different scents. Lavender smells give me migraines, so I don't think we'll even end up using any of that stuff. The other items that I paid for came as I wanted them, but I truly feel like I was tricked into buying them. Don't waste your time or money. Just order what you actually want elsewhere.

They advertise all natural products, and lure you in with free "gifts" to get your to try their products. I ordered a bunch to try them - the idea is good, but the quality of their products is very poor. The dish soap they sent me caused my hands to crack and bleed. I got a really bad rash from it. I tested twice and stopped using it for a week. My hands got better, but as soon as I used it again, the rash was back. Their laundry soap leaves your laundry smelling like it was never washed. Their dish machine detergent leaves your dishes looking like they were last washed in the last century - and when you try to return the items you paid for, they tell you you will have to return every single item you got from them in order to get a refund. How do you return toilet paper that you used? Or cleaners you used to test the products? Every free "gift" is charged to your card when you cancel if you haven't ordered enough from the company to cover the "free gifts" they sent you that you never needed or wanted. This is a scam of the worst kind! Their business model is to lure you in with the free gifts, and then keep sending you their bad, dangerous products, month after month, and overcharging for them. DO NOT ORDER FROM THIS COMPANY!

BEWARE! This website is unlike the other ones. It sets you up with VIP(20$) and auto-ship with your last purchased items without you permission. After one purchase, I had to receive loads of emails about their promotions/recommendations, and then one day I was notified that my VIP, which I never signed up for, renews soon and my next shipping in three days? I would say my first purchase was satisfactory but these business practices are just deceitful and disgusting. I CANNOT believe that Grove can just take your money and make a purchase decision for you like that. Even though I liked their products I would never purchase them again. A total shame! They could have done the right way and retain a lot of customers with their products but they decided to lure customers into a scam like this. I have canceled my VIP, which is a tiny $#*! button on the bottom of the page that took me 20 min to find, and removed all my unwanted subscriptions, and cleared my cart. Finger crossed that I don't receive any more of their bull$#*! again.

I seriously am OBSESSED with GROVE COLLABORATIVE. I was recommended this by my favorite true crime podcaster Stephanie Harlowe and I'm so glad I did. Total game changer. I really don't understand all of these bad reviews I'm seeing. Any time I've reached out to a customer service representative I'm helped basically immediately. The first box I had ordered had just said "PAID", so I texted an employee named Danica and she actually had the box be delivered the next day. I'm able to find discounts on things that would be twice the price at target, whole foods, Fry's, Safeway. I can't recommend this company enough. Thanks, GROVE!

My first order through them was great. The second not so much. I spent an extra $20 to get a free glass spray bottle, and got an email confirmation with a list of my items. Only to notice the sprayer wasn't listed. In its place was a free metal caddy that hadn't even been listed at any tier of money spent as a potential free item at the time I placed my order.

I emailed customer service detailing what had happened and basically got a "well, that's not what your order shows, enjoy your caddy". I again explained what happened. A different rep responded and said, "A free replacement has now been added to your cart so you can get that in your next shipment." Even though the order it was missing from hadn't shipped yet.

This is of course after I've already stated it was my last order, and (attempted?) to cancel my free trial VIP membership. I went through the process of cancellation, but if I look at my Grove account, it still says it's going to charge me for the VIP membership in July. It won't even let me take my credit card off file unless I replace it with another card. It also seems the sprayer in question is never going to be sent to me unless I get suckered into placing another order.

Anyway. Fingers crossed I'm free of this company, but I have the terrible feeling I'm not out of the woods yet. Guess I'll see what happens in July.

I ordered something when it all first came out. I later cancelled my subscription and a year after canceling I am still being charged and received nothing in the mail, I have not been on their website, I have no made any order and I have had to disputed claims with my bank, PayPal, and the company yet still being charged. I have tried to reach out to the company SEVERAL times via phone, email, live chat, etc and no one has gotten back to me! STAY AWAY FROM THEM!

I was a VIP member for a little over a year but just ended that today due to the frustration of getting incomplete shipments, delays, ordering a certain laundry detergent and getting another, my cart is continually full of items that I did not shop or request so I have to empty the cart each time before I place an order, spamming me with emails, demanding a certain dollar amount before they ship items even though I pay a fee to be a "VIP" member, and finally, the company refusing to send items to me that I paid for, but they did not include in my shipment. They have interesting products, but it wasn't worth the myriad frustrations when I have other options (Thrive Market, Whole Foods).