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Jane C.

2 Level 2 Contributor
  • 6 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Food & Drink, Computers & Technology

Member since December 2017

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6 Reviews by Jane

I signed up for Grove because I saw a special offer that if I bought $35 worth of products I could get some others free. I placed my first order and carefully read all the screens when checking out for more catches. I saw nothing indicating any sort of subscription. I was shocked and annoyed when my first order of $35 was followed up by a second order of $55 with products I did not want, and or excessive duplicates. Does anyone actually want monthly lip balm and why are they sending replacement re-usable spray bottles?? I went online and thought I had cancelled the subscription only to be again shocked a month later with ANOTHER box in which they'd re-added most of the items I unsubscribed to, in order to make it again $50.
Good part: When I called customer service they were very pleasant about about cancelling for me and putting up with my yelling and refunded my unwanted delivery. Will be checking the card statement to make sure it was cancelled for sure. Be sure to call if you have issues!
Grove C. – Grove Rep
Jane, we apologize for the unwanted orders.

We strive to always hit the mark on providing wonderful products with the added convenience of your items being shipped right to your door on a monthly recurring basis. It makes us sad to hear that we have missed the mark with defaulting to these monthly recurring orders, resulting in unexpected charges. This must have been very frustrating to deal with. We are happy to hear that we were able to make this right for you. Please don't hesitate to reach out to us at if you have any additional needs.

Team Grove
I got a coupon from Hello Fresh and went to try to redeem it only to notice fine print indicating that shipping might be $15 minimum which is outrageous. The site itself refuses to give even a price range of shipping info without me divulging personal information, and the chat agent was unwilling to provide any info without me going through all the hassle of adding an item to my cart and giving up my personal info. Furthermore I was teased with an offer for 25% off if I registered for their email and tried to do it only to find out that Hello Fresh had already registered me without my permission, and thus I was un-eligible for the discount. Really shady
I am trying to get a repair on a Galaxy Express 3 which has a screen that has started flashing bright white in a seizure educing fashion. I've been sent back and forth had 3 different ticket numbers and they keep asking me to send a copy of the proof of purchase which apparently they don't process and then they close the ticket for not receiving it. My records show I've emailed it twice as directed and instead of being able to reopen a ticket and verify immediately if they get the receipt they make me wait on hold for 20 minutes while they create a brand new ticket, then assure me I'll get a call back after they process the receipt which they never do.

Update, they did EVENTUALLY replace the phone, but only after weeks of stress and complaining.
Having a larger top, it's ridiculously hard to find any clothing that fits me, much less that looks good. Eshakti has completely changed my wardrobe, their dresses are so cute and I get so many compliments. Not only that they all have POCKETS! Even the few issues I've had have been resolved, they have sent me a fabric sample so I could have the sleeves on one adjusted (I recommend making your arms a bit large to be sure to have easy movement) I recommend the cotton poplin fabric, and would advise against buying the duponi as it's a bit too synthetic and strangely shiny. You can ask to have zippers removed.
I shop at Woman Within periodically, often for underwear as they usually have the best prices on brands that I have come to like. I usually don't buy much else from them because much of their clothing lacks shape or doesn't suit my style. If you like clothing that's a bit baggy and an inexpensive option for standard stuff, this is your place.
I've tried several meal delivery services subscribing for 1-2 weeks. So far Sunbasket has had the best service I've tried.

I love their recipes. I don't care that stuff is "organic" (In fact I usually avoid buying organic and non-gmo due to concerns about the environmental impact and unsustainability of these inefficient methods) I have now had 2 boxes from Sunbasket, however, and the recipes were just better than the other services. Nice touches like a refreshing apple/mint salad and interesting spice blends or use of flavorings like lemon zest to make things pop. Even better, they send a full recipe booklet so I can try out the other recipes I didn't chose for the week!

The customer service however, is what motivates me to write a review. My first box got lost. I am sure I entered the address correctly, but it looks like it somehow got auto corrected and South 10th Street turned into South Street and I didn't notice til too late. I wrote that my box was missing and was immediately not only issued a credit for that week, but they pushed back my coupons so I would still get a discount on my next 2 weeks. I then went out and found my box, that had been sitting in the rain for 10 hours. Not only was it still in pretty good shape, the meat was so well packaged on a block of ice that everything was still good. I reported I had retrieved my box, but they didn't take back my credit, so I ended up with a free week. I haven't had to cancel yet, but I am impressed enough with the level of service and care to recommend them to my friends!
Sunny B. – SunBasket Rep
Hi Jane, thank you for your kind words and we're happy to hear our amazing Customer Service team members were able to help you! We're glad to hear that you've been enjoying the recipes as well as the service. We hope to be cooking more with you. Happy holidays and have a great day! -The Sun Basket Team, EG

Jane Has Earned 5 Votes

Jane C.'s review of Grove earned 2 Very Helpful votes

Jane C.'s review of Shari's Berries earned 3 Very Helpful votes

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elva s. reviewed Grove

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