Carla B.

I've been a member of Rakuten for years (well it was ebates for many years). It is easy to use and if you don't receive your cash back for a purchase, a quick contact of customer service gets it quickly resolved. I have it added to my browser so I'm notified if I'm shopping at a Rakuten store.

We have used Chewy for several years. The price is great and I love having large bags of dog food and cat litter delivered to my door.

On top of that, customer service is top notch. We have received painted portraits of two of our pets just for being customers. When our cat died earlier this year, they helped me remove her from our profile and sent a card and a beautiful bouquet of flowers.

Any time I have contacted them for issues (which have been few and far between), they have come back with the perfect resolution.

Thank you Chewy for being amazing!

I had been a customer for almost 2 years and decided to cancel as I've been finding the same products in my local stores at a lower cost. Why would I wait to order online, paying a $20 yearly fee, when I can get them locally and cheaper. The problem is I had a credit available on my account - because of a broken candle the previous month. But apparently, I paid for the candle with a credit on my account (they said their policy is to give a credit not a refund). The credit came from a missing item the previous month. And that item got a credit because it was paid for by a missing credit the month previous to that... you get the picture. So I ask that the credit - you know MY MONEY be refund and they state they can only give me a credit for the broken candle (that was packaged poorly and could've caused a real problem with glass all over my box) and not MY MONEY back. They still refuse after going back and forth for a week. My next step is contacting the attorney general because this is fraud. Taking my money and not refunding when you don't deliver the items, or deliver broken items - then holding the money hostage because I don't want to order from you any longer. This wasn't the first glass item I purchased from them that broke (I never even complained about their glass bottle that is used for the cleaning concentrate that actually exploded in my kitchen) - I can't imagine how they're going to be plastic free when their glass is poorly made. I'm guessing I'm never going to see the money they refuse to refund but I'll be sure to spread the news of their unethical behavior.