GrouponReviews 5,287

A couple weeks ago I contacted their live chat correspondents to delete an extra account I have with them. They deleted the wrong one. I figured no big deal, since I figured it out appx. 30 secs after talking with support. But when I contact them right back to open it up, they say it would be too complicated, and that they can transfer my info (including a $38 dollar VIP membership fee) to the other account. I also had processed returns ($500+), that I had yet to receive on my other account. I brought that up to them AGAIN, and the rep wants to know what the order numbers are. I DON'T KNOW BECAUSE YOU NEVER TRANSFERRED MY INFORMATION OVER. Fast forward a couple weeks later and STILL NO VIP MEMBERSHIP FEE, AND I HAVE YET TO RECEIVE ANY INFO ON MY RETURNS.

As someone that has spent $2000+ on merch from this site, and someone that understands $hit happens, this is utterly ridiculous, and as soon as I am compensated, I am closing my account indefinitely.

I ordered 2 items on June 20th. The first item is expected to ship on July 14th & the other on July 20th. Those are ideeli's guesstimates, trust me they don't have a clue. Please beware that you will not receive your items until approx a month later. They do not divulge this info to you anywhere on their site. Their FAQ page says "Items typically ship within 14 days of when the sale closed" I emailed them & their customer service reps are inept and very contradictory. As well They then told me that he 14 days are so called "business days", unreal & unacceptable period. They also insulted my intelligence by offering me a $15 voucher, what a joke. Bottom line, BUYER BEWARE! You can find tons of other great deep discount sites tout there Several have been mentioned on this thread. If you are on the fence about ordering from ideeli yourself a favor, DON"T. It's not worth the frustration. I am already feed up & I haven't even received my order. I can't wait to see what I actually get if & when I get them.

Groupon is a pyramid marketing scheme that will continue to spam you if you unsubscribe from their mail.
Generally the companies that put up groupons need more business and are trying to draw in more customers because:
A) their service sucks and people have been leaving
B) their operation is a sham
C) they want more suckers to rip off of their money

I have had three separate negative experiences with groupon, first with a Yoga place that ended up having fast-talking business scammers who would refuse to even let me take home a price list to try and figure out which one would be the best deal for me, each time citing a ridiculous reason:
"These cost us money, you can't take them home." "They're always changing, it's pointless to take them home because we're always offering new deals." "(laughter) look at this young lady, trying to write down the prices on sticky notes... look, sweetheart, it's really simple..."
The second time was with a salon in L. A. called Silver Lake studio, where the positive online reviews were obviously fake and the conditions built into the groupon ("remember, groupon customers always tip the full amount of the bill... that's what makes them so great!") did as much as they possibly could to rip you off. The stylist that did my hair was rude, aloof, and botched my highlights. He told me my trim would be free and then charged me 20$ for it. It was ridiculous.
Thirdly, I bought a gift card (20$ purchase for a 40$ value) at swell.com, where, despite numerous calls to customer service on both ends, my code is STILL not working.
GROUPON is FULL of SH$T. Be careful if you use this website... and yelp is not safe, ladies and gentlemen. You've been warned. STAY the F$%K away.

I've been following Groupon since my original purchase of a $99 "deal" at Salon 505 in Austin. I originally purchased one, but an advert on Craigslist a few days later was my wake-up call. Basically, it said "Show up and you are hired. Must work 7 days a week. Experience not necessary." So I cancelled my "deal" started reading reviews. They sold 5,000 (not 3,200 as listed on groupon). They charged $82 to your card as a pre-tip when you made an appt. And they KEPT it, the employees didn't get those tips. The appts (if you could get them to answer) were set 2 years out. The customer service was horrid across the board. ------- NOW (July 2011)... Groupon still has Salon 505 listed as a spa "past deal"... even though Salon 505 is out of business and didn't honor their certificates. So I will not do business with Groupon, regardless of how good the "deal" seems to be.

I am surprised to see all these negative comments about Groupon. I have used groupon and grouponNOW in various states and provinces and I have had nothing but positive experiences. Out of the 20+ groupons I have bought I only had a bad experience with one and my purchase was refunded within 24 hours without any problems even though I had used the groupon. For the rest of the groupons (dance classes, restaurants, salons), I always got exactly what was advertised and sometimes even more. Most of the time even though my groupon said tax not included, the businesses never charged me tax. Further, I never got coerced to buy anything more from businesses and I never felt that they gave me less than I paid for in services. Businesses were pleasant and many will have me returning. I highly recommend the use of groupon by consumers.

I use to have great service from this site until recently. I ordered some shoes and hadn't received them. Finally tracked them down and they were returned as undeliverable. Normally they ship UPS but they changed their policy, they now use USPS. I don't have my regular mail delivered to my home, I use a po box. On their site, you have to use a street address and they don't allow PO boxes. I contacted Ideeli and I was told to have my deliveries sent to a friend or relatives house. I explaned I live 30 minutes away from my nearest friend or relative. What sense does that make? Ideeli is using USPS for shipping, why not allow the customer to use their PO Box as a shipping address? I was told, they would refund my membership money but they weren't going to change their policy to allow shipments to a PO box. What an inconvenience and a stupid policy change. I know I'm not the only one who this will effect. Unless it is something I truly want, I will probably never shop their again. Too bad, I really liked the site

Mary

As a business owner I was appalled to find out that Groupon's criteria to be a
Groupon business lies in the hands of people who make it a habit of writing reviews and to how much of an online presence you as a company have. We were told outright to ask our customer to go online and write positive reviews as well us telling us we needed to be sure that we were listed on every possible site imaginable and have reviews written about us there! We have never been about soliciting praise from our clients! In a nutshell - Groupon told us that our fate with them lied in the hands of random people writing nice things. Nothing was based on what WE do! I find this highly inappropriate and very discriminatory - we were sent a letter telling us that we were not given permission to participate with Groupon - We couldn't be happier - perhaps if they used "real" perimeter to qualify a business that might be a better idea. As a side note - they ask business' to cut their product fees in 1/2 and then they take 40% of the 1/2 left - unless you have a high mark up - this is a very bad deal

From a business point of view groupon is actually the best form of promotion. Its quick and easy. And even though they take 50% of the sale price it still works out great- as we also offered a 10% discount on any futher purchases and if customers are happy with the products(which they obviously were) they will spend- and that little bit lost on the offer is worth it. As I class it a very cheap form of advertising and promoting. We will deffinately be using groupon again in the next few weeks and for as long as we possibly can, as its kept us fully booked and has also helped to reduce our prices even more which in turn helps the customer! Groupon customer service could do with being a little better. But apart from that its great!

Andy
www.photography2cherish.co.uk

HORRIBLY DISGUSTING "QUALITY CONTROL" & CUSTOMER SERVICE

Sent me a damaged dress. Told me I could exchange it, and then by the time they got back to me they told me they ran out. How could they run out when the sale has been over for weeks? I SMELL BS! Unless other people are trying to exchange their damaged dresses. It wouldn't surprise me. BAD QUALITY CONTROL

Plus, I always feel like I'm getting some generic run-around response from them. They never put their name on their e-mails, so I am probably talking to several different reps that don't even read the previous e-mails, nor do they give a sh^t. BAD CUSTOMER SERVICE

For the most part I've been satisfied with my purchases. That being said, I have had a few unpleasant purchases as well! Most recently I purchased a Bamboo shoe rack. Was so excited when it arrived, that is until I opened it! Clearly this item was previously purchased and returned damaged and missing instructions as well as hardware needed to put it together! It was a non returnable item! I can see why! My advice is be careful of what you purchase especially non returnable items!

At first glance this website seems a dream come true and I guess if I had read the reviews before ordering something from this website I would just have decided not to... Well I've learned my lesson and never again...

1. Order 2 dresses in early May did not received it till late June
2. Dresses were way to big than advertised
3. I cannot exchange the items to a smaller size
4. I cannot get a refund store credit only
5. Brand names...? Quality Low the only high quality are the price tags
6. Paid for shipping & handling...(endless is Free shipping, arrives within 2-3 business days and we can receive a full refund for any item)

Yes I would not recommend this site to anyone unless you don't mind the above...

In-$#*!ing-credible. Not just terrible service, but DEFECTIVE PRODUCTS.

So, i purchase a bag from ideeli, and it arrives with the purse strap attached backwards. I like the bag overall, but i don't want a defective bag, so i contact them asking if they will send me a new, non-defective bag if i send back the defective one. They tell me that in order for me to get a non-defective replacement bag, i have to buy a new bag with my credit card - they claimed that once I sent them back the defective bag, they would issue me a refund to my card. I'm not too thrilled about putting another $65 on my credit card, but at this point i naively trust that they will do what they say, so i go ahead and buy a second bag. I mail the first defective bag back to them, and after a few days, they issue STORE CREDIT to my card. For a defective bag. I email them about it, and after a mess of emails (completely incompetent customer service that doesn't seem to understand regular english) they inform me that because i initially bought the bag with store credit, they could only give me store credit back. NEVER MIND THAT I ALREADY PAID AN EXTRA $65 ON MY CREDIT CARD TO OBTAIN A REPLACEMENT BAG. I bring their attention to this fact, and they FINALLY agree to issue me a refund, but claim that it is a ~one time special deal~ because i am a ~valuable customer~ NOT BECAUSE THEY MESSED UP THE FIRST TIME. Today, i received the new bag that i purchased with my credit card. IT HAS A DEFECTIVE STRAP ON IT.

1. i haven't gotten the refund that they promised
2. I've emailed them about the SECOND defective bag and they haven't even had the decency to generate an automatic reply acknowledging that they received my email.

Like i said, IN-$#*!ING-CREDIBLE. I am definitely never shopping there again, and am very sad about the hundreds of dollars i've pumped into their scam. AVOID AT ALL COSTS.