shauna w.

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2 Reviews by shauna


I've been going to this chocolate place for 4 years now. I tried to send them an email inquiry a few months ago, but I couldn't find an e-mail and there wasn't a "Contact Us" button. Since this business is very customer-oriented, I asked about it on my next visit. The owner brought up her website... you had to click through 3 pages to find a way to contact them. A WEEK LATER, their contact email was on their "first page'. This impressed me. Aside from having truly delicious chocolates, I admire that they won't ship during the hot summer months. If the chocolates won't arrive in perfect condition, they won't ship them. I am trying to launch my own business in a few months, and I plan to secretly copy their customer service :)


I've been following Groupon since my original purchase of a $99 "deal" at Salon 505 in Austin. I originally purchased one, but an advert on Craigslist a few days later was my wake-up call. Basically, it said "Show up and you are hired. Must work 7 days a week. Experience not necessary." So I cancelled my "deal" started reading reviews. They sold 5,000 (not 3,200 as listed on groupon). They charged $82 to your card as a pre-tip when you made an appt. And they KEPT it, the employees didn't get those tips. The appts (if you could get them to answer) were set 2 years out. The customer service was horrid across the board. ------- NOW (July 2011)... Groupon still has Salon 505 listed as a spa "past deal"... even though Salon 505 is out of business and didn't honor their certificates. So I will not do business with Groupon, regardless of how good the "deal" seems to be.

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