According to the seller I purchased a NWT's, never been carried, no signs or wear LV Bag. The Bag has an inch long scratch on it as well as red marks/discolorations. I emailed Tradesey asking for a refund per their policy, "If the item is misrepresented, youll get a full refund". I do not want store credit & I fear that is what will happen based on the reviews that had similar situations. I do NOT want store credit b/c I will not buy anything from them again based off of my experience. I tried calling them, & this is hilarious, a machine tells me that there are no reps available to take my call (I called 3 times). They ask me to call back later??? I start a chat w/ Devon & he doesn't even bother responding to me after waiting & waiting & growing old (I actually waited 15 minutes & gave up). I finally got an email reply from Kristin S but she doesn't answer my question about a refund, she simply sends me return instructions (which I had already found & initiated myself). Bottom line, the seller lied to me, the bag was NOT new & HAD signs of wear on it (& they were obvious signs too-a scratch & red marks on a dark blue Bag??? C'mon-I have poor eyesight & wasn't wearing my glasses & I could see the mark & the red spots ). The item I purchased was misrepresented. I just sent another email asking for a full refund AGAIN, per their policy, but I still have no answer. Chatting doesn't work & they can't even put you on hold when you call them. YOU HAVE TO CALL THEM BACK. REALLY??? So far, absolutely horrible & it's not over yet. This is what you will experience if you risk dealing w/ this company. Ask yourself if it's worth the headache. They have less than zero BASIC customer service skills. If you want a LV Bag or another designer Bag go to the actual Store & buy one. Get the customer service you deserve. Read the negative reviews about Tradesey & draw your own conclusions.
*******UPDATE AS OF 8/4/16: I GOT MY REFUND SINCE SIMPLY B/C THE SIGNS OF WEAR, THE SCRATCH & THE RED MARKS, WERE SO OBVIOUS ON THE BAG. PLEASE READ ALL OF THE REVIEWS ON EVERY SITE SO YOU CAN MAKE AN EDUCATED DECISION IF YOU ARE CONSIDERING PURCHASING OR SELLING W/ TRADESEY. I AM EXTREMELY LUCKY GIVEN MY PRIOR SITUATION W/ THEM BUT I FELT IT ONLY FAIR TO LET EVERYONE KNOW THAT I DID GET A FULL REFUND. I AM VERY GRATEFUL. *********