GrouponReviews 5,287

I purchased my first Groupon recently, a 3 course meal at a 4 star deluxe hotel in Mayfair worth £60 and in all honesty, I've had better airline food!

I like a good deal the same as the next person, but when you buy something which is on offer, you expect the same quality as if you were paying full price but at a reduced discount otherwise it's not an offer. What you don't expect is served a sub par meal which reflects the actually value of what you have paid!

As far as first impressions go, I'm now going to be very sceptical on any future purchases made with Groupon

The deals are usually pretty good, but their customer service is horrible. I had friends and family sign up and purchase things from groupon and I only received one $10 referral bonus. And it was supposed to be on a Special $20 bonus. I emailed with the customer service and he was no help, he never even answered my question about if I was ever going to get the extra $10 that was supposed to be from the special $20 bonus. As long as you buy your groupon and never need to deal with the customer service, then you should be fine.

I have had multiple issues with this site and thought at last the issues had been resolved, but they keep happening. Where do I begin? First of all, a dormant site which had not been used in a year was opened when I logged in (not by any prompting of mine) and then placed an order not realizing it was my "real" account. The account was closed after I received the order and alerted customer service I wanted to return the items. However, when I sent the dresses back, they sent them back to me as I don't have access to re-print the return label anymore.
Also, I was just charged an additional $9.00 for shipping on one item that was backordered and should have been shipped on the initial order. Now I feel I have to go back and check each order to see if I have been double/triple billed on the shipping charges!

Get it together Ideeli! Giltgroupe charges $5.95 for shipping all the time, once per order!

Janet

I ordered 3 shirts a pair of jeans and my wedding gown big mistake of my life. The quality of all the items was so poor that I could have gone to Walmart and found better. The shirts were paper thin and wedding gown was the same and it was supposed to be a 300 dollars gown. Should have known better when cost of gown was only $79 dollars. Jeans were wrong size. This company is the worst online shopping experience I have ever had. They won't refund my money. They want to give me store credit now why would I want store credit when their clothes are such poor quality and I will NEVER shop with them again. Their shipping is a scam they charge you UPS rates but it gets delivered by USPS on top of that it takes them months to get your order. Stay away from this company very far away!

I had a horrible experience, I bought a horrible groupon deal that SUCKED. I have friends who have used Groupon and I plan to post a status update about this because they said they would take care of me, but when I contacted customer service this is what they said.

Once the deal is closed, we only issue refunds if there is a problem with the service or some other extenuating circumstance. You can still give this away as a gift if you decide it is something that you no longer would like to use.

This all the while having this FAKE LAME DISHONEST guarantee on their site that they REFUSE TO UPHOLD: http://www.groupon.com/groupon-promise

(If your Groupon experience ever lets you down, let us know and we'll refund your purchase. Period.)

If i could give them 0 stars... i would.

I have ordered a pair of sandals from Ideeli.com on May 1st, 2011 -- It is not June 9,2011 & I still have not received my sandals. I contacted their customer service through that chat, the 1st person I spoke to just kept replying "i'm sorry, i understand your concerns" to my question when am I going to receive my order?

Their policy is, you may return an item within 14 days from the day it shipped. Well... I placed my order on May 1, it was never actually shipped until May 11th, & has been sitting in California since May 18th (& is still there to this day).

I don't want a credit. I just want my money back. What makes them think I want a credit & go through this hassle again? I dont. It's ridiculous.

I don't care that I live in Hawaii. Any other place you order something online, it does not take over a month to receive!

Firstly, i used to have a great experience with IDEELI until yesterday.

#*******: I receieved this package and something is missing. I reported it, i still havent heard from them yet.

#*******: This was cancelled due to failure to authorize since i am overseas, i cannot get my card at home in the USA to authorize it. I am on a business trip right now, so i didnt realize what was happening to my ideeli account.

The online chat staff Jessica has an attitude and after talking to her for 15 mins (very frustrating convo), all i got was sorry the items are not available anymore. WHY DIDNT YOU TELL ME IN THE FIRST PLACE!?
Aren't the staff suppose to help u buy things and not trying to stop you or making it REALLY difficult? AND the online staff blamed it on "the situation being confusing". NOW THAT- is confusing!
I really like the stuff on that order and it just make me angry because I am a customer and a fly to be shooed off.
I wish there is MORE flexibility and understanding. More listening then trying to NOT help customers and stop being robotic and have some human element and compassion in their customer service.
I work for a magazine and i will make sure this is told to other ppl. I found this site and it is great research.

STAY AWAY FROM IDEELI.COM! Ideeli is an unorganized and potentially dishonest business, stay away! Not only did it take a month for my 4 items to arrive, then they were such poor quality and not as shown on the site. I immediately returned all 4 and I've only been credited for 2 of the items! I've followed up on this issue five times over the last month and a half, and still no credit for the other 2 items! They say they are investigating the shipping, however all 4 items were shipped back to them in one package, and they clearly received the package because they have refunded me for 2 of the returned items! Ideeli is completely unorganized and slow and so poor on customer service that I will NEVER use them again and hope you don't either. The horrible customer service is enough reason not to promote such businesses, not to mention the major delay in shipping you items and poor quality of many of their clothing items.

I purchased a $6 Groupon to a restaurant, but failed to use it in time. I asked Groupon if they could just credit the $6 to my account (I have spent hundreds of dollars on groupons). Their stock response was that I had to deal with the vendor, and, if I didn't get satisfaction, then I could ask Groupon for help. What? That's your customer service? Really? I purchased the certificate directly from Groupon. Groupon made the deal with the vendor. Groupon benefited from this deal. If I ask the vendor, why should he help me when half of the reimbursement would be covering Groupon's profit? And your customer service requires me to go to all this trouble? How about Groupon refunds or credits my account and then Groupon, with all its muscle can deal directly with vendor. In the end, what will distinguish the various companies offering discounts will be their customer service. So far, Groupon - your customer service is lousy.

The Groupon deal said: Get $275 worth of prescription eyewear for $50. I had never done a Groupon deal before and my son needed glasses, so I took the bait.
I paid $50 knowing I would end up paying somewhat more since he also needed an eye exam. That was $69. My son's prescription is not complicated. His eyes are not that bad... i. e. No bifocals or trifocals or extra charge for making the lenses thinner. Also, the frames were limited to the See Eyewear House brand. My son found one frame he thought was acceptable and the cost ended up being:
$310! (That's including the original $50 that I forked out up front.) When I asked about why it was so expensive, they told me that the regular retail price *would* have been $575! Their motto "Hip Without the Rip" should be changed to "Hip WITH the Rip". I won't use a Groupon coupon again, and I'll go elsewhere for MY glasses.

Here's my experience.
My teenage daughter got taken in with the pictures of pretty dresses and the reasonable prices. We ordered 2 dresses and it would be about 3 weeks before we received them. She was very excited to receive them but we noticed right away that the cardboard box was damaged. What is the worst that could happen to the dresses, we thought and opened them only to find that the dresses had little holes in them and one of them had a stain. These were at best seconds!
She was quite heartbroken as she had saved up for these summer dresses and was looking forward to wearing them to school.
We called and set up a return which was painless but now we see that all we got was a store credit even though the items we received were defective.
I filled out their Ask A Question form asking for a full refund and got acknowledgement but nothing more since then.
My option at this point seems to be to dispute the charge on my credit card.
Let this be a warning to everyone - It is easy to set up a website with pretty pictures but you never know who you are dealing with or what you are buying. Our only defense is the credit card companies.

I have purchased many things from Ideeli. In general having to wait about a month for products is really annoying. Only having 14 days (SINCE THE DAY THEY SAY THEY SHIP, not since the day you get it) is another super annoying thing.

But obviously those annoyances hadn't stopped me from shopping from them until now.

It's been over a week, and I have sent several emails and talked to at least 5 people on their chat about an order. They say it takes 1-2 days to produce a return label... well a week and several emails and chat sessions with their customer service later I still don't have one. Someone even called me on Saturday to say they will escalate this issue and nothing yet. I have spent at least 2 hours with the chat representatives in the past week - and what's worse is that they just LIE to you! They keep saying we emailed you the return label and if you haven't received it, it's probably due to filtering in YOUR email inbox. But I found out on Saturday talking to the person on the phone that they just can't generate the UPS return label! This is SO EMBARRASSING for a company in the e-commerce business not being able to generate a return label after a week (when they promise 1-2 days) and lying to the customer and blaming them for their inbox settings!

I also am waiting for an order I have placed about 6 weeks ago. Part of the order has shipped a while back. One item was shipped separately and appears to be LOST! I keep checking the UPS tracking and it seems 12 days ago it was being delivered in Seattle and there was an issue with the address! I live in San Francisco, so I am not sure why it was sent to Seattle in the first place. I keep contacting them about it and they say it's on its way! Well even if it was walking from Seattle, after 12 days it would have got here!

Ideeli obviously hasn't got their act together and does not care about their customers after their credit cards have been charged!