GrouponReviews 5,287

This message s for Jason, Customer Service Manager. I got your message on 5/18
About someone calling me. She did call and left a message. I call her back within the hour and left her a message. I have not heard from her since. I have been constant daily contact with your customer service dept, and all I get is a message telling me that if I do not respond within 24 hrs, my issue will have a resolved status.

DON'T SEND ME ANYMORE OF THESE_________! MESSAGES. I WANT MY MONEY BACK! ISSUE # [**************] You people are just giiving me the royal round around.

Calvert S. Peterson

I have been hesitant to purchase any groupons because of all the bad reviews. However, I have purchased several because they were deals too good to pass up, and all but one of them worked out fine. The one that didn't (coupons for discounted horseback rides) didn't work out because the company never called me back, after multiple messages left - and they never answered their phone either.

I called groupon today and explained my problem, and they refunded my money with no questions ask. Now THAT is good customer service.

Ideeli sent me a completely different item from what I ordered so when returning the products, I was told that I would receive a refund on my shipping. 3 things that show what HORRIBLE CUSTOMER SERVICE Ideeli has:
1. When I returned the items, they claimed that one of them was not in the package... absolute lie
2. I had to email/go on live chat More than 10 times and have STILL YET TO RECEIVE A REFUND.
3. No one EVER follows up and returns my emails.

If I do not receive my RIGHTFULLY due refund, I will be initiating a chargeback for the full amount. I SUGGEST EVERYONE INITIATE A CHARGE BACK for what Ideeli Stole from you... if you do not know how, let me know and I will show you. This is the worst site ever and considering how Ecommerce stores thrive on customer service, Ideeli is for sure doomed.

I had a great experience with this site. I was reticent at first to order anything because I had never heard of it before- I kept seeing the banner ads on Facebook and decided to give it a try. I looked at a lot of consumer review sites before ordering just to make sure it wasn't a scam because I am old and afraid of technology. There were some mixed reviews but they were generally favorable so I decided to try it and see what was the what.

I originally went on looking for a cute dress but ended up getting a really gorgeous turquoise and gold necklace. It was very easy to order, the sites rules and regulations were clearly outlined and the ship dates were clearly listed on the receipt. I was bummed a bit that I had to wait but getting a $200 necklace for $30 was worth it! I even got it a bit sooner than anticiapted! I love the necklave and get compliments on it whenever I wear it. I will definitely use ideeli again for future purchases. :)

I've purchased quite a few items from an oil change to teeth whitening and everything in-between. I likely would have never tried Z pizza on my own and now it is my favorite! I had an experience where the teeth whitening was not delivered as advertised at $149 and Groupon promptly refunded my CC even though I had seen the dentist. I also use Living Social and learned they DO NOT offer refunds nor do they do anything on the buyer's behalf. I'm really shocked to see Groupon is getting slammed here. It's the business that agrees to their terms and if the said business does a lousy job or doesn't honor their voucher that THEY agreed to honor -it's their reputation, not Groupon's.

I personally have had no problems with Groupon, in fact, I once had a problem with a company that was not responding to me and they refunded my price even though I had already used the Groupon. I do think they have good deals, not to the point that you have to stay glued to the computer screen daily, though. Personally all I could say is, in case of trouble, contact Groupon costumer service. However, keep in mind that each experience is different. I for one do not use Groupon often, and I make a point of calling and checking the fine print before I use my deals. Never trust any company.

AWFUL... as soon as I signed up for coupons from the site, my Windows XP virus scan came up and started popping up all over my screen that I had a terrible virus. Of course THAT WAS THE VIRUS. Took me days to get rid of that. Then I opened up a new email address, just for coupons, and started to get spam emails from everyone... I know it was from groupons because I intentionally misspelled my name and that is how all of this new email is addressed. Its sad. I will never visit this site again... too much aggrevation they do sell your email addresses with other JUNK sites. Anyone need some viagra? I have the info in my spam email from Groupons.com... point taken

At first i got my order but then they sent my order it was delivered but i didnt get it i don't know who got it second i ordered shoes they were worn i swear it looked like someone went out in the shoes lol third its been 15 days since i returned the order of the shoes and no money back into my account... as i do not want any ideli credits as i don't plan on shopping their ever again... 2 i returned a second order of two dresses that was my size but they were to big and they credit my account i don't want an ideeli credit like i said as i do not plan on shopping their again. So i will be calling my bank and putting in a claim with the better business B... thank you very much ideeli for a disgusting experience.

I understand the type of business ideeli is in - limited supply, long shipping windows, restrictive return policy. Get it. My order actually shipped much earlier than stated so kudos for that. Unfortunately I received the wrong dress. I am in the distribution business so I understand a lot about orders and mispulls/shorts. That being said - since this was my first order from ideeli, I've received a 100% service failure. In my business 100% service failure equals permanent loss of business.

I logged in this morning and chatted with a customer service rep who was accommodating but in my opinion you could tell they handle issues like mine all the time and this wasn't something new. (Jason - incident #*******-000​138).

The return UPS label was emailed immediately (kudos again) but I still want my dress and I want ideeli to make this right. I'm eligible for a full credit card refund but I hope I receive my product. The quality assurance process is lacking and needs to be redone. I personally have a 98% operational service level with my customers and I expect nothing less from the companies I buy from. We'll see how this ends...

I had a problem accessing a purchase. This is a problem I caused myself by having 2 separate accounts. I contacted their cusotmer service, received the automatic response and immediately the next day received an email asking for more information to assist me further. Another email was exchanged and the problem was recified immediately. I am extremely pleased with the way this issued was handled and will be more than pleased to do business with them again.

While I have had some success with orders, they are usually very late and they make it very difficult to return. They give you 14 days from shipping date to return, but it takes a week to ten days to get it. By the time you have tried numerous times to find out print out the label they tell you that you can use to return it, yougive up and send it back yourself. But by then you have passed to the 14 day return date. Not worth it.

This is one of the most horrible internet shopping sites! Beware!

First experience happened with my return. I returned an item and on their website, it stated that it will take 7-10 business days. However, package was sent nearly a month and no credits or notice via email. So I contacted the customer service dept and they had mentioned that it will take a little longer, but didn't know how long. Well, it was about a month. I sent a nasty email to CSR and a rep happily accepted my return right away. It was only after that nasty email.

Second experience happened when I tried purchasing items from a new sale that started at 4:00 pm. I logged on at 3:40 pm just surfing to see what was on sale. Well, right at 3:55 pm, I got kicked out of the website. So I closed my browser and tried re-opening it. Ideeli page came up with the site is busy, please re-visit the website in a few minutes. That few minutes turned into an hour and half after trying to open the website 20-30 times. It just kept going to that page stating that their website is busy at the time, to come back in a few minutes. By that time, all the items I had wanted to purchase were sold out. RIDICULOUS!

Third experience was when they sent me an email stating that they are going to give me 3 free months of First Row Membership. So the very next morning, I woke up extra early to log on. Well, I tried purchasing items during the the 'First Row Member' time and it stated that during that time was only for First Row Members only. I clicked on My Account and it stated that I CURRENTLY have first row member that it expired July. So of course, I tried going back to the sales and purchasing other items and it kept giving me the message saying I'm not a first row member. How frustrating is that?

I don't mind not being First Row, however, if you give me that perk, please accommodate. How could Ideeli be a business when all these things have gone wrong and they're CSR dept has just given me an email stating they will get back to me while they fix this error. Now AFTER I had threatened to cancel my account and give them a bad review, their CSR dept had replied right away giving me a $15.00 credit. Wow, $15 bucks! Really?! Is that all you can do after these horrible horrible horrible experiences! Not just once, but 3 TIMES!

Hello!
The return policy of the site is awful! I bought the item (in its description was mentioned - unreturnable) BUT! They have sent me a wrong size. Customer service representative told me to sent it back by their prepaid shipping label. Thanks God I did not have problem with it! HOWEVER! The site DOES NOT SEND YOUR MONEY BACK TO YOUR CREDIT CARD! THEY PUT IT ON THEIR CREDIT for your further purchases! Unbelievable! I never got this kind of experience with this site before. Now I will think twice to buy something from them!

I have been a shopper with Hautelook for what feels like forever, however, i decided to try ideeli.com just for a change.
I ordered something online on the 8th of April, i received an shipment email on the 17th and the money subsequently debited from my account on the 18th. It is now the 28th, UPS say they delivered the package to a post office in the next county on the 22nd to be delivered to me via USPS as requested by ideeli. I still have not received the package. I emailed ideeli.com customer service twice to no response despite their 24 hour response promise, i then resorted to their online chat as no telephone number is listed. Customer representative Jessica informed me that as i have not received the package a claim would be made which will take a further 5 days, i just hope i get fully refunded and not given store credit. Considering the error is on their end i would like to be given the choice to shop there again instead of pushy store credit.

I LOVE groupon, however it is getting frustrating that some of their businesses don't even have enough time slots to fill the demand from the groupons sold! I bought the mani-pedi coldada from Pink and White nail salon, I just tried to book today and they said they only had a time slot for the manicure portion. I could not make one of two time slots offered on a friday afternoon so the receptionist offered a 10% discount on future services. Ummmm, NO THANKS, I already paid $30.00 for a service that I will not be able to get I doubt that I want to go spend $60.00 more to actually recieve my service. Bottom line is you can get some great deals on groupon just be prepared to use them RIGHT AWAY or you may loose more than you save!

I have to agree with some of the reviews here about how it takes Ideeli a really long time to deliver merchandise. But the last purchase I made, I ordered a beige dress and it was gorgeous. When I received it, it wasn't beige... it was a light grey color. I reviewed my order and saw that I did, indeed, order the beige color dress. The light grey color wasn't awful, it just wasn't what I ordered. By that point I had already removed the tag and I thought it would just a big hassle to return and I needed a dress for an occasion. I think the site has really great deals and some of the things are really nice... but I may use it less frequently.

Ideeli has got to be the dumbest company ever, regarding customer service.
I have spent $15,000.00 since Jan (that's $5,000 a mth). They sent me a size 10 boot, instead of what I ordered a size 6.5. I sent them an email, they said return the item (even though it said non-refundable/ because it was the wrong size sent)
Greatly appreciated & what they should say since it was IDEELI's mistake.
FastForward:
I've returned the item (THEY HAVE IT NOW) and they won't credit me. So it's a $49 boot, I've spent $15,000 in under 4 months and they are arguing with me over the $49 credit.
Risk loosing a $15,000 customer over a $49 boot, you betcha. I returned the boot, and yes I will take my business else where this is ridiculous. It's about customer service, and I DID what I was suppose to do. IDEELI CAN"T/ OR WON'T.