Helen O.

Horrible experience from the beginning. From the start, a rep reached out and kept getting my flight info wrong. I was already hesitant with this company but they reassured me they would have Tracy to take care of me. I paid for the vip service skip the line and get luggage. However when I arrived to the visa/passport area there no one waiting there with my name. I didn't see anyone so I stood in line. I texted the Tracy who was suppose to be taking care of me. She passed me onto another lady name Hana before I departed which I didn't want happening. Said she would give me Hana's number but didn't say how via email or text. I turned off my phone bc I boarded. By the time I landed I texted her for the other Hana's number but Tracy didn't answer me. So I waited patiently myself in line. By the time Tracy and hana replied I was in front of the line. The staff literally just took me from my front of the line to this other window. Don't believe all the reviews here. They are good and not worth it. I asked for the partial refund but they refused said it was my fault.

This is one of the most horrible internet shopping sites! Beware!

First experience happened with my return. I returned an item and on their website, it stated that it will take 7-10 business days. However, package was sent nearly a month and no credits or notice via email. So I contacted the customer service dept and they had mentioned that it will take a little longer, but didn't know how long. Well, it was about a month. I sent a nasty email to CSR and a rep happily accepted my return right away. It was only after that nasty email.

Second experience happened when I tried purchasing items from a new sale that started at 4:00 pm. I logged on at 3:40 pm just surfing to see what was on sale. Well, right at 3:55 pm, I got kicked out of the website. So I closed my browser and tried re-opening it. Ideeli page came up with the site is busy, please re-visit the website in a few minutes. That few minutes turned into an hour and half after trying to open the website 20-30 times. It just kept going to that page stating that their website is busy at the time, to come back in a few minutes. By that time, all the items I had wanted to purchase were sold out. RIDICULOUS!

Third experience was when they sent me an email stating that they are going to give me 3 free months of First Row Membership. So the very next morning, I woke up extra early to log on. Well, I tried purchasing items during the the 'First Row Member' time and it stated that during that time was only for First Row Members only. I clicked on My Account and it stated that I CURRENTLY have first row member that it expired July. So of course, I tried going back to the sales and purchasing other items and it kept giving me the message saying I'm not a first row member. How frustrating is that?

I don't mind not being First Row, however, if you give me that perk, please accommodate. How could Ideeli be a business when all these things have gone wrong and they're CSR dept has just given me an email stating they will get back to me while they fix this error. Now AFTER I had threatened to cancel my account and give them a bad review, their CSR dept had replied right away giving me a $15.00 credit. Wow, $15 bucks! Really?! Is that all you can do after these horrible horrible horrible experiences! Not just once, but 3 TIMES!