Goat

I bought a pair of Jordan 4s and the condition of the shoes were absolutely rotten. The GOAT company is not responding and is refusing to give a refund. I do not recommend this website.

Order Jordan's from this website
They somehow got held in Customs in Hong Kong
They returned to shipper
Now I can't get my damn shoes or refund
They won't Issue a damn refund cause they say it's in storage
What the $#*! would I want shoes in storage
Don't waste your time Customer Service $#*!ing sucks and won't resolve $#*!

I should've just went to a bar, ordered two martinis with a friend, and perused cool sneakers instead of wasting hours trying to figure out the platform, looking for customer service, posting my sneakers for no reason at all. My word of advice to the Goat team, if you're going to be a premium merchandise store:
(1) don't overcomplicate digital experiences (2) listen to your customers, and (3) provide some semblance of support. As well, charging people $14 every time they buy, sell, or return a product is an absurdity these days. I've spent $42 dollars on shipping fees and still have no sneakers! THIS IS A COMPLETE JOKE OF AN EXPERIENCE!

DO NOT BUY FROM THEM!
I used GOAT many times in the past and never had a problem. Recently I purchased a pair of vapor max and they never arrived. I wrote a complain and they didn't even reach out to DHL (delivery company) I had to reach out and had no answer back. GOAT asked me to fill out many forms, go to the police station and fill out a report, scan more forms, ID pictures and a bunch of nonsense for a $100 pair of shoes! I am not using them again and I they can keep the $100 dollars, just wanted to make ppl aware!

Do not order from these folks! My son ordered a very expensive sweatshirt and it fell apart the first time he wore it! Had all the packaging and they would not stand behind it! Don't be scammed

I purchased these shoes from GOAT, and one day later, they arrived in perfect brand new, untouched condition. The shoes feel great and look great. I am incredibly satisfied

What ever you do. DO NOT BUY FROM GOAT.
Here's why:
1. Be careful with TRYING ON THE SHOES you just bought cause they might not except the return and then-again-you're screwed.
2. you have three days to return the items if you miss that window for whatever reason you're screwed.
3. if you want to return the item their website is very poorly managed so if you want to log in and the password doesn't work wait about a week till someone responds to you and then-again-you're screwed because you won't be able to return it.
4. since they DIDN'T except your return now you have an option either to PAY TO DELIVER THE SHOES BACK TO YOU or to get credit. And go trough all that again? I don't think so.
Honestly, from the second I placed the order online everything was just very frustrating it's just not worth it. NOT WORTH IT.

THEY WILL SCAM TF OUT OF YOU AND YOU CANT CONTACT ANYONE look it up…GOAT customer service…it's a request form you have to fill out and no one gets back to you! THEY JUST TAKE YOUR $#*!ING CASH DIRTY GREEDY MFS

I returned the shoes to them and GOAT never refunded our money back. They never did any credit to the GOAT account. They never returned to us the shoes either. Worst purchase online ever.

Goat charges $30 to ship to Canada and then they use DHL who adds another $38 on top. Tax is only $13 so the rest is processing fees. I specified standard shipping but they still shipped DHL Express.

I've been waiting for my order for 17 days and the product is still not delivered. The support service says that they are sorry and do not solve the issue.

My son tried to buy twice a pair of shows in the last past month...both time he waited a week and the the money came back becasue the product was sold out! It is kind a joke! Never try again!

My son normally wears a large and the size I got looked like XXL. I asked for an exchange and they would not do it. I spent over 50$ and it was a Christmas gift for my son.

The two times I have bought shoes from Goat.com they have been fake. If you look at one shoe only, you can't see the mistakes but once you compare one shoe with the other you start seeing the Nike logo on the bottom of the shoe was pointing at different directions. The stitch logo in the back of the shoe is ether lower or higher from each other. Even the decoration holes on top of the shoe are off. Nike would never make mistakes like this. Both purchases Goat.com approved authenticity before sending the shoes to me. Both pairs were fake. Different shoe style and color. Both fake. This company sales fake shoes. Won't give you a refund, just store credit. If you want to return your purchase they will charge you for the return. As soon as I open the box for the second pair which I bought months apart, I saw the mistakes on the shoes. I did reach out to them and summited pictures of the mistakes the shoes had and to this day i haven't heard from them. Once I summit my request for a refund instead, they got back to me and they they gave me store credit minus the shipping for returning the shoes. The first pair of shoes I return as well. I thought, maybe I had bad luck and would give them another chance and use the store credit for a second pair. Nope, still fake. And now Goat.com probably sold the shoes to someone else.

I ordered a shoe for my grandson in size 9.5 US from their website. They delivered a 9.5 UK size which is much larger than a 9.5 US size. Their website lists the sizes in US only. I contacted them immediately and they will only reply that I received a 9.5 size. They are totally ignoring the difference between 9.5 US and UK sizing even though I have sent picture of my order showing 9.5 US size was ordered and of the shoes showing the size in UK. After reading these reviews it's clear this a common practice of deception and taking buyers money for items they did not order and refusing to refund the money or make the order correct. It's time the attorney generals office is involved. I encourage everyone to start contacting the attorney general's office in your state. I believe this would also warrant the US Attorney General's attention since these are interstate/international transactions. If enough people do this, they will open an investigation. This company needs shut down so others aren't duped by them.

They have sent me the completely wrong trainer for christmas. When I sent pictures of the trainer I received and what I ordered they have said it was down to the courier. What a complete sham. NEVER BUY FROM THEM!

Bought two pairs of shoes from them and returned one. UPS lost the return, fully admits to doing so and said GOAT as the shipper would have to file the claim. GOAT REFUSES TO FILE. Either GOAT are liars or lazy, but they will not refund for the shoes that UPS lost. Dozens of emails and calls. I WOULD NEVER BUY FROM GOAT AGAIN!

I ordered the new Jordan for my son on the 6th of December and all I've got is lies from DHL all the money I have spent will Goat you use sorry DHL for delivery those shoes were a Christmas gift for my son I won't be ordering from them again

THEY LOST MY PACKAGE, THEY HOLD MY MONEY FOR MORE THAN 2 MONTHS, EVEN FEDEX IS CONFIRMING THAT THEY LOST IT AND THEY'RE ASKING ME TO TELL THE COMPANY TO FILE THE CLAIM, THEY ARE NEVER RESPONDING ON TIME AND NOT REFUNDING ME, PROMISING THAT THEY WILL WORK ON THAT AND ACTUALLY NO ONE WANTS TO DO ANYUTHING TO MAKE THE CASE RIGHT!

I was their loyal customer and they treated me so badly, they have my $300 and do not want to help! I didn't want to call my bank but there is no other way