Goat

I bought a pair of shoes that was supposed to be authentic and new and received were full of defects that GOAT. Com claimed to be authentic and see no issues. The stitching were hanging out a few inches and the insoles looked like they were from another shoe altered to fit the ones I received to say the least.

Please read this before you order from GOAT
I ordered some trainers but I ordered US and not UK size
I arranged to send them back 35 emails between myself and the worst customer service I have ever encountered and 72 days on I still have not received my refund
I say refund Im actually getting a credit note after the postage has been taken off
If you want a hassle free experience avoid this company
I'm still hoping they will finally sort me out but this experience has been dreadful and would not wish it on my worst enemy

Do Not order anything from these people. If you have one issue with the shipping, you are out of luck. While ordering I was prompted that I could change the address and I was never given that option. Needless to say the sneakers I ordered are going to the wrong address, I contacted customer service within minutes of the order. They told me to wait and contact UPS, which I did on several occasions to no avail. They told me that GOAT would need to remove the restrictions in order for me to have the package shipped elsewhere. Unfortunately, GOAT does not have any type of customer service besides an email address And all they have provided me in the last three days is the suggestion to go to my old apartment building and somehow find the new tenant that lives there and ask them if they can give me the sneakers once they're delivered. I would really advise not using this organization and finding one that has an actual phone number in case you have a problem.

GOAT offers terrible refund policies, and terrible customer service. I bought my son a pair of shoes to find out they were too small. He only took one shoe out of the box, and we returned immediately with the GOAT inspection tag still on top. The return costed $50 (admin fee and shipping to return). Out of $170 purchase, I would receive $118 back. The GOAT received the shoes in less than 5 business days from our receipt and denied the return. The return was denied because they said the shoes are discolored. The shoes were returned in the same shape as received and inspected by them. GOAT told me I had two option: 1 pay $14.95 to have them returned to me or resale them for an admin fee they would take off the top. Must I remind you, I already paid $50 to just get them returned. I am currently still battling with them today, I received a notice that they had been put up for resale, when I have told them several times, I just want my money back! Very poor customer/quality service! The color of the shoe is monochrome, they are not white to begin with! Date of experience: March 26,2025

Would rate zero stars if possible. GOAT just did me real dirty as well. Sent me defective, possibly fake $375 Jordans and won't honor them in any way. Fu$* GOAT. Don't buy from them at all. They don't care about doing right by their customers, they only care about taking your money!

AWFULL SERVICE. NEVER USE IT AGAIN
I have been trying to receive my package for 25 days now. First, it was shipped but got stuck with the carrier and was then returned to GOAT. Now, they are asking me to pay extra to have it sent again. When I ask why, they say my address is incorrect—even though I have successfully received two previous orders at this same address. They seem unable to resolve my issue, and now I'm just trying to get a refund, but so far, without success.

Upd: I've paid by myself this $29 to ship my parcel from Goat storage again. But made a mistake in address line. I reached the customer service at that moment and asked to cancel (so that nothing would change and the parcel would be in goat storage as it was) or help to make changes in address. They refused. They refused to cancel it. They refused to add a house to address line. SO THIS IS THE WAY HOW THEY "RESOLVE THE ISSUE"

Goat does not provide Ana's supper if your shoes go missing. There are better company with better customer support. Sell on goat at your own risk.

I ordered sneakers here and paid for the inspection before shipping, as I am in Ukraine. No one checked anything, one us8 sneaker and another us9 were sent unpaired. They don't go to contact, they don't want to do anything, they don't want a replacement or a refund! Cheated with verification 🤬 Fraudsters! They are waiting for the return period to expire. I do not recommend buying here if you are not from the USA. Ask to see a photo and video of the product before sending!

GOAT shipped me the wrong size of shoes. Very disappointing as this was a gift. Further disappointing that GOAT requires me to pay shipping costs and sticking fee to get the wrong shoes retuned. Spend your money elsewhere.

Please save your time and money. This company is not what they portray to be and their authentication service is non-existence. I ordered a pair of Prada shoes supposed to be brand new. They had the seller ship the item or notified me they did. They "passed" the inspection meaning they are real and accurately described in the website. It turns out to be completely fraud. They send a completely different style and size. I don't even know if they are actually real since they came in those white storage bags instead of the nice ones you get from Prada. Also shipping address was from Hong Kong two days after notifying me the seller shipped it to them. No way everything shipped that fast. I emailed them about it and they first offered store credit. I will never shop here and will not recommend them to anyone I know. I disputed it with my card and send the shoes back to them. Yet after sending back the shoes they were still giving me the roundabout and didn't try to resolve this.

Yeezy 700v3 Dark Glow is no good. I purchase a pair from GOAT for my son in September and less than 2 months later the glue has lifted. Now my son cannot wear over $400 pair of shows that I am still paying for.

BUYER BE AWARE. DONT BUY FROM THIS COMPANY! I received counterfeited shoes and even after sending the photos they requested, photos of the shoes the sent me side by side with a another pair I have that is real, for comparison, they refuse to give me instructions to return the shoes and say they will not be able to assist me with my return.
Now I'm stuck with counterfeited shoes that look awful and are extremely uncomfortable! I don't even know how this company is still operating. Someone needs to do something.

We ordered 4 items. The inconvenience of having to place 4 separate orders was annoying to start with. When the first order arrived (an essentials hoodie) we were shocked to see that the logo was only half ironed on. When I contacted GOAT the return process was a hassle, so I took the chance and ironed them on myself and kept the defective merchandise. The next 2 orders arrived (both shoes) and they were fine. When our final order arrived they sent a kids medium polo jacket instead of an adult size. It took a week and no less than 6-8 emails back and forth with many pictures for them to finally agree to accept the return. Then I had to wait the week for them to receive the return for them to finally issue my refund. EXCEPT they didn't give me a refund only a lousy store credit. Why would I ever want to deal with a company that has a 50% failure rate. I'm now struggling to get an actual refund.

Ordered shoes from GOAT. Received them after sometime waiting almost 2 weeks). Once received, the packing box was crumpled. The original shoe box was missing the top (as it listed) but the box was crushed in. The shoes were not the correct color. Wonder silver does not mean pastel green.
Attempted to return them and was told I would get only $46 credited of the $76 paid for the shoes if I returned them.
So return them and lose $30 for nothing?!?
Well, GOAT has lost a customer now. I won't be back to deal with this nonsense again.

This is my second time selling them shoes the first time they lied and said they had scuffs on them that was a lie. This time they say it is a issue with the shoe and that is a lie. They do that to take more money out so they can sell them for more if you going to sell do not do it on there they are scammers

WHATEVER YOU DO - DO NOT USE THEM. ORDER FROM StockX, MrSneaker, EVEN TARGET OVER THESE GUYS. £500 jacket was left by their courier on doorstep and, what a surprise, it was stolen. They instructed the courier it could be left there, not signed for, and now will not take any responsibility. Requested police reports and affidavits, all of which were provided, but they refuse to refund. Blatant breaches of consumer protection legislation in California and the U.K.

Do not use them. Scammers. I orders and my phone used the wrong address and I tried to cancel within 3 hours like their police and they won't. I will still payment on my credit card now

Be aware of their "no return" policy. If they feel like it they'll issue a credit to your account but unlikely. I return a pair of shoes the next day after receiving them. They declined credit/ exchange without giving a reason. No more GOAT for me nor my kids.

Buyer Beware, Goat Sold me fake Air Jordan 1's. I bought the ones already "authenticated" with instant purchase and shipping, they came in 2 days. The shoes don t sit flat. They rock forward and back like a seesaw. I went against my better judgement trusting this company and I got ripped off. After sending them a video of the shoes rocking and not sitting flat, they offered me $25 GOAT credit if kept them, or a full refund in GOAT credit if I returned them and "they" confirmed there was no new wear marks on them. Seriously, why would I want a credit to buy more fake shoes? Do yourself a favor and stay away from these guys.

First time doing business with this company despite all the negative reviews, they gave me severe anxiety. I had absolutely no issues I'm 100% satisfied with my shoes right size right order right shoe I paid for the overnight delivery they were here in less than 24 hours, I mean I have no complaints at all. I feel bad for all those people. They have bad experiences but I don't buy or sell used shoes either online so I have no choice five stars thank you goat. I will definitely be here to make another purchase.