Goat

They haven't sent my hoodie that I purchase from n the 18th of October I was supposed to receive it on the 25th and it still haven't came I paid 128 $ on dat hoodie I want a refund

Long story short, I selected and ordered a shoe in one size. When the order went through, it said a different size even though the two sizes were selling for different prices and the price I paid reflected what I ordered. I tried to cancel a minute later and it was automatically rejected. I wrote to them and asked them to cancel the order or at least waive the shipping costs since they weren't able to help me. They essentially said too bad it's sending anyways. I asked them to waive the shipping return costs. They ignored and gaslit me, ultimately saying no too bad. They charged $14.50 to ship but docked $42 from my store credit. I asked them to explain what those charges were and to waive the cost of shipping the correct size to me and if they couldn't do that to refund the full amount to my card. I am on day 16 of being ignored and they are holding my money hostage. Much of this is against the law according to the Federal Trade Commission. I made sure to file a complaint against them with the FTC and BBB. I found their phone number, left voicemails that they don't actually respond to, I submit tickets, write emails, comment and dm on social media. They assume you will cave and pay up their ridiculous unexplained fees because prices are always changing and you don't want to miss out on what you are looking for. They say you can cancel an order up to 3 hours or when they start shipping, whatever is first. Essentially, this means that no matter how soon you cancel, your ability to do so is based on the luck of the draw.

Some may have had positive experiences here if they ordered and received the correct item but beware, if there is any issue with the order- you will pay ridiculous fees even if it is their fault and they will not respond to you or work with you to make sure you are satisfied. It's revealing that they don't respond to complaints people post on their social media out of desperation to talk to someone. Most respectable businesses would be very concerned about a customer complaint in such a public setting. GOAT does not care about the experience of their customer- just their ability to extract money from them and hide when they mess up.

Two shoes have been lost and goat specifically told me they received them and now supposed there Lost again SMH.

Purchased a pair of pre-owned Jordan 18s. I usually only buy New, but the description (and photos) described the shoes as an 8.5/9 out of 10 condition. In the description, the seller said that the shoes had no defects and that they were in wearable condition. I only paid $150 for the used pair instead of the $360 for the deadstock pair since they were so "well taken care of" with "no defects. The shoes arrived and all the carbon on the midsole (except for about 1/2 inch on the left shoe) was missing (even though the photos showed otherwise) and the soles were completely unglued from the uppers. On one of the shoes, the soles and uppers were completely detached. The 18s come with carbon infused insoles - These shoes didn't have the insoles! Like FR?!? The shoes were not close to the description from seller - these shoes were completely destroyed (I'd rate them as a 1/10 condition). I immediately contacted GOAT, sent pictures and explained that the condition of the shoes were not even close to what was listed by seller. GOAT never responded. I continued to contact them and never heard from them once. The Sneakers are so destroyed, that I can't resell them on other platforms (for a fraction of the amount that I paid) because they are non-functional. I'm a sneaker restorer and they are beyond repair.
How could GOAT allow an item to pass their "inspection process" and let that happen? I realize that buying pre-owned comes with some risk, but that is the point where GOAT is supposed to come in and mediate. I ended up taking the L and buying deadstock on Stock X. I will never buy from GOAT again. It is a terrible feeling to know a company that touts its commitment to the sneaker culture and promises professional authentication is out here scamming folks who place trust in them. I never even attempted to try them on my feet - i couldn't wear them to mow my lawn - they are complete garbage. *The photos below is exactly how the shoes arrived* NEVER AGAIN! I own over 300 pair of shoes and never once had a company so blatantly rip me off. If I don't hit on releases, i'll take my business to StockX from here on out!

Goat is nothing to me rn I bought me $255 Yeezy slides from them and I never got the shoes or my money back when I wanted my money back smh