Goat

Customer service is the worst I've EVER experienced. Use this service at your own risk. They are LITERALLY stealing money... Do better

The shipping takes forever, it gave me a date of arrival before i ordered & after 2 days later it gave me a longer date. & and it's telling me my shipment is on hold. I also been to get in contact with DHL & goat i got no answer. I DO NOT RECOMMEND

Literally the WORST experience I have ever had. A root canal is more pleasant than dealing with this scam of a company. I ordered shoes for my son for Christmas, he tried them on and they were too small. I read the return policy, understood it was 3 days but what was the harm in asking since all I wanted to do was move up a size. I was told I could, sent a return label, sent the shoes and was told A WEEK later that the shoes weren't received in the same condition saying my son must have stepped in brick and mortar and that I could not return them. I asked for pictures of what the shoes looked like when they first sent them to me and they refused. I chose to have the shoes sent back to me and instead of honoring the $14.95 that they say it will cost, they are trying to charge me an additional $60 for taxes on something I OWN! Literally would rather have multiple root canals with no novocaine than to ever deal with GOAT again.

Don't buy shoes from GOAT APP! I ordered Nike Scorpion size 6 for Men's and they sent me size 6 for Women. When I asked to return it they wouldn't accept the return. I spent so much money and time to send it back but they wouldn't accept it because the time frame they said already has passed (3 days) I tried to return it via their stupid app the very next day I got it but the app just kicked me out of the process. Save your money, GOAT is SCAM. It'll scam you of your money.

Bought some shoes and never got them. I did however get a bunch of bull$#*!, run around, responses to my emails. The customer service is a total joke. Dont buy from this $#*! company.

Very dishonest company, sold me a used pair of shoes and will take no accountability. Very poor customer service. I would recommend spending your money elsewhere!

We received the wrong dress with very poor quality and have not gotten a response back fro the company to remedy. Also, phone number is not functional. I will report yo BBB

This was my second pair of the same shoes trying to get. 1st ones were lost with UPS. GOAT issued a replacement this time with DHL delivery. However these were never received either. Tracking showed they were but I have a doorbell camera and was at home at so time they showed delivered. I have contacted both GOAT and DHL each person is saying not their fault. I disputed with my credit card company and they issued a refund. Goat is telling me they have contacted DHL. DHL claims GOAT has never reached out to them in this matter. Therefore both companies will not take the blame. DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY. They will lie their way out of this. Very dissatisfied costumer. Thank you

Long story short, I'd avoid GOAT by all means, The customer service is horrible, No phone support you send a email then wait a week for a response, I ordered shoes never received my order, I contacted them after a week they finally responded but was helpful at all. They advised me to file a police report I did so and they still didn't help me, never received new order or refund, STICK TO STOCKX

I would give zero stars if I could. The first order showed the right shoes as did the order confirmation. But the shipping email showed different shoes. Received the wrong shoes. In my haste to reorder for Xmas, I accidentally ordered men's size. Cancelled within 17 minutes and ordered correct pair. The auto email says they check all emails within a short time. Got email next day saying they were already shipped. Took me approx 3 weeks to get return labels and packing slips. Had problems with attaching pictures as separate attachments to email due to new iPhone camera settings. Never had to send photos of anything I've returned but they won't give you the packing slips or return labels without them. Needed 4 photos for each return. Then after they've said they would credit the card I used at the time of purchase, the return label email said that it would not be credited back to my card but as a store credit. This is a tactic to keep your money and never having to pay money back. I'm losing some $400. Now after they say less shipping, I've also read that it is also less taxes. What the f…. This is an awful company and I will never buy from them again. No one should buy from them. Find what you want elsewhere. Also their not having a phone # is Aldo a tactic to make the company look good. They never return money so their bottom line looks good at the cost of the consumer. It's deceitful. Bad, bad, bad company!

They will send you defective shoes and claim it's wear and tear and not accept a return or refund your money. The stitching on the swoosh completely fell out after wearing them twice.

My account was hacked and multiple shoes were ordered. I saw the orders come in via email and minutes later notified GOAT that it was not me that placed the order and that the shoes ordered were being shipped to an address I had never heard of. GOAT had PLENTY of notice to respond and review, at minimum they could have at least shipped them to me so I could return the fraudulent order. Instead they responded that I had two tickets open (one for each order placed), deleted both tickets and a day later shipped the shoes to the fraud address. Even with me following up multiple times before shipment. I would not trust this company to do anything correct for you and I would definitely not trust them with your personal or credit card information, they will do NOTHING to resolve any issues. HUGE SCAM!

Please do not waste your time and money on GOAT. They only give you only 3 days from the time you receive the item to request a return. While authentic companies will even offer free return label. These scammers called Goat makes it an arduous task returning an item. If you are confident in what you sell you would not give 3 days to request a return. They are a SCAM. I fell for them once but will never again. They don't have a phone number to even reach out to anyone. RUN AND DONT BUY FROM THIS WEBSITE called GOAT.

I've tried getting the same pair of adidas several times since they're not discontinued and I CANT find them anywhere else but every time I've found them my size or around my side and order them they get cancelled with 0 explanation.

I got my dad the wrong size shoes for Christmas. The 25th I emailed them about it, didn't hear anything until the 29th. I finally get all of my information and have my emails bounced back twice. I finally get all my info to them only to find out, guess what? Their holiday return extension ended the 30th! Now I can't even exchange them for the right size and have to try to sell the shoes through them! I don't even want my money back!? I just want to exchange an 11 to and 11.5 and I'd even pay the difference. Buy somewhere else.

The worst site to deal with, no live person, no phone number, 4 weeks of emails explaining to them the photo of the "delivery proof" is actual proof that they delivered to the wrong address, after weeks of back and forth between UPS and GOAT I was told that they denied my refund. I will dispute this with the bank tomorrow and hopefully get a refund. I WILL NEVER USE THIS SITE AGAIN.

My Jordan's blew out playing beer pong, this has to be the most biggest waist of money out there. I'd literally rather wipe my bung hole with money than support these crooks

PLEASE DO NOT ORDER FROM THIS COMPANY! I PAID 275 DOLLARS FOR A PAIR OF SHOES THAT WERE SUPPOSED TO BE NEW. WHEN I RECEIVED THE SHOES ONE OF THEM WHERE CREASED AND STAINED, THE OTHER SHE LOOKED PERFECTLY NEW. IM ASSUMING IT WAS A DISPLAY SHOE! AFTER I RETURNED THE SHOES TO THE GOAT WITHIN MY 3 DAY GRACE PERIOD. THE RETURN WAS DENIED SAYING THAT THE SHOES WERE CREASED AND STAINED...DUH "THE REASON I SENT THEM BACK" I NEVER EVEN PUT MY FOOT IN THE SHOES!THAT IS HOW I RECEIVED THE SHOE! NOW THEY'RE GIVING ME THE OPTION TO SELL THE SHOES UNDER MY ACCOUNT "Trick someone else" OR TAKE THE SHOES BACK! THIS COMPANY NEEDS TO GO DOWN AND IT SHALL!

Send around 30 pairs of shoes using Goat. Now a part got lost and they do nothing to find out where my gear is by contacting carrier DPD. So they stole my gear. Never use GOAT