Goat

I report it to my form of payment still under investigation I contact carrier swift company never hear of it though chat they said contact seller etc. the carrier has a phone number that is not complete and goat don't even have a customer service phone number

They have a sht policy to cancel an order.
You have 3h OR until the order was confirmed, and in my case, the order was confirmed in 3 min, I didn't even have time to look on the order details. Please try to avoid this store as they are trying to not help you with anything, the support it's really slow and the only communication channel it's via email, on Facebook nobody answers there.

I can understand now why the items are really cheap compared to other stores, because support it's not existing, basically this is a platform where anyone can sale their product even if it doesn't correspond to the description.

I ordered a pair of Jordans, returned them the very next day with the shipping label that they provided and are literally now refusing to refund my money. You cannot even call the sham of a company, they respond with emails from different people and ultimately said I needed to contact my financial institution to get the money back that they said they would refund me once they received the sneakers. Did not happen. Do not order anything from this company

Very bad international shipping service and very bad refund service. You will find exponentially expensive additional fees for international shipping that are poorly advertised on the website. You're forced to pay extra costs after the initial purchase or you don't receive any product and you lose all your money. Overall service and response to questions was poor.

It's a big risk to buy anything here, so hopefully it's worth it. For me it was because they sold me a legitimate product and one I could not find elsewhere but I don't think I will buy here in the future.

I ordered 2 pair of expensive shoes and both shoes showed signs of poor quality (tears and discoloration)within the first 2 months. Poor customer service as well. I will never purchase anything from here again.

So I recently purchased a pair of new shoes from GOAT that showed up used. There were creases in the shoe, the outer sole was dirty, there were even stains on the fabric, and last but no least sock lint still inside the shoe. Not sure how, but I was told that they passed inspection and that I was not allowed to refund them. I asked for a discount and was denied that too. I gave them money for something I didn't receive in the condition it was said to be in and I was treated like a criminal for it.

Order 10.5 for Christmas gift for son and receive size 10. I paid for expedite shipping and all. After 5 emails and 5 days all they were willing to do is send return label, that's all. They didn't offer to fixes issues or refund shipping.

I bought a paid of Nike shoes for my daughter for Christmas. They arrived and were too big, men size. She resold them on GOAT website. Returned them to GOAT for them to authenticated. We never heard anything. My daughter reached out to GOAT Customer Support. She was told that the box was damaged. That box was NOT damaged and was returned in the same shape we received them. My daughter has pictures of the box before she shipped it. They claim the buyer doesn't want the shoes now that the box is damaged. I call BS! They are shipping them back to us. I can't wait to the this damaged box! I don't understand why GOAT hasn't been shut down. I wish I would have read the reviews before ordering. All these reviews, why are they still allowed to be in business. They making money from keeping customer money! You know what they say about KARMA.

Ordered a pair of shoes they arrived at the inspection site, information was relayed quickly shoes were not to up their standards, they found a replacement pair (which were perfect)
Then I get an email saying $140.00 for brokerage and shipping from the freight company
And now the run around begins, I sent in a request for refund for the shipping as their website states they will find the right shoes at no extra cost or offer a refund.
If when I ordered the shoes IF it had listed the brokerage and shipping fees on top of the regular shipping
I would not have an issue now.
Sent in my request Dec28th, waited 3-4 days was asked to resubmit and I have yet to hear back.

After sales support is really poor, and I would expect that if it does not say brokerage and shipping in your final total I would be prepared for it to still be expected

So this is my first experience ordering from GOAT.

I ordered myself a pair of trainers from the website for £200 I am from the UK and by accident I had ordered the wrong size. On the website the policy states you can contact a customer service representing to cancel your order if it's within the (3 hour mark) which it was.

They said that they were unable to cancel my order even though I placed my order about 10 minutes. They said that they were not able to cancel or refund my order there and then, which I find an absolutely disgusting, they are happy taking customers money, but don't listen to the me when I made a simple mistake that could of been resolved. They said that they weren't able to cancel even though I just ordered 10 mins prior to our conversation. I should have done my research properly, not to have ordered from this unhelpful terrible company who lacks basic customer service skills and are very unhelpful when it comes to a customers query.

I placed an order on GOAT for a rare pair of sneakers (the Nike Metcon 3 Camo size 8.5). A tracking number was provided and upon the day it was marked as delivered, not had been delivered. For context, for all mail to be delivered, the individual making delivery must input an access code to enter the building, and there are cameras on the mailbox area. GOAT does provide a phone number to call anywhere. The way to file a claim is by email. The company will email you a form to complete attached below here. The form asks for you to upload a copy of your photo ID (red flag). The form says you will get store credit. I suspect most sellers that get store credit don't receive the second pair of shoes they order either, and eventually give up on receiving their money. I filed a claim, and will update this post with more information.

I purchased a pair of Nike Dunk High from GOAT. I received the shoes and immediately noticed that there was a number of imperfections, scratches, stains and a permanent dent on the top of one of the shoes. I sent them a message with pictures through their automated system, nothing. I sent 3 more I inquired about the issues with the shoe, nothing. They still have not contacted me back. Definitely learned my lesson about doing business with a company that does allow you to speak with a live person. Save you time and money and stay away from GOAT. Don't pay above retail pricing for crappy shoes! I feel like a was completely scammed.

Unfortunately they got me this time. I ordered two pairs of the Nike Dunk Mineral/Armory Navy, one for my son(Size 11 good condition) and my pair(Size 13 $191) arrived really bad. I waited 2 weeks for them to arrive. Just look at the pics. I received the shoes and immediately noticed that there was a number of imperfections like glue marks in the leather, discolored inner sole and front toe not glued enough.

This was my 4th time ordering from GOAT and based on their refund policy that is store credit minus shipping charges I'll keep the shoe unfortunately BUT I'm not buying and using them again...PERIOD!

Are these reps or just one of? You be the judge!

Bought a pair of 2017 Air Max, one week later the sole came off, if you are familiar with this year the entire sole is basically a bubble, 150 bucks wasted for something that was "verified" Please go somewhere else, others have had the same issues

A company with no proper return policy. I could go on but my time is valuable, No accountability, stuck with a purchase I opened once for pictures to close back up for the return they requested for me to do to never respond again

I wish I could give this 0 zero stars, but I give it a 1. I was miss lead on the return policy. I was lead to believe I would receive a full refund, but after my order I was informed I would only receive store credit. The return policy needs to be replaced and restated to be more clear and reflect what will actually be given.

I had a very horrible experience with this company. I purchased a pair of dunk sneakers from them that costed 283.00$ when they arrived at my house, I tried them on for a few seconds and just walked to see if they were comfortable they were too big. After that I immediately dropped them to ups to ship them back the same time they arrived at my house. The scammers at this location refused to give me my refund saying that the shoes were used, When they were in perfect good condition. The photos that I attached to this review are the photos they sent me explaining that they have defects and signs of use. They are ignorant to look at a small piece of dust on the bottom of a shoe which doesn't make sense and to deny my right to receive a refund Like the nerve this company has to cheat someone and rob them! I filed a claim with my bank and it got denied. Therefore save yourself time and money and don't purchase from this scam of a company