Jason P.

I was nervous using this company but I did a lot of research before selecting them. I had to make a change to my order and customer service was not only easy to contact, their response times were fast and the solution they provided was top notch.

I placed an order on GOAT for a rare pair of sneakers (the Nike Metcon 3 Camo size 8.5). A tracking number was provided and upon the day it was marked as delivered, not had been delivered. For context, for all mail to be delivered, the individual making delivery must input an access code to enter the building, and there are cameras on the mailbox area. GOAT does provide a phone number to call anywhere. The way to file a claim is by email. The company will email you a form to complete attached below here. The form asks for you to upload a copy of your photo ID (red flag). The form says you will get store credit. I suspect most sellers that get store credit don't receive the second pair of shoes they order either, and eventually give up on receiving their money. I filed a claim, and will update this post with more information.