Goat

Ordered shoes and after a week no confirmation or the order. I asked for a refund and got partial refund less? Shipping? Even though order was never processed or acknowledged?

Fraudulent Chinese website. Do not use

On May 10,2024 for her birthday my granddaughter asked for a pair of shoes (Wmns Dunk Low 'Photon Dust'). She sent me a link to GOAT.com and I ordered them for her. The order was to be shipped directly to her. I went out of town May 17 and did not return until June 7. It was then that she told me the shoes were too small. So I reached out to the company and asked to exchange them. I was told they didn't have a range of sizes. So I said I wanted a refund. The policy of this company is to request a refund within 3 days! Really? That's ridiculous! Anyway, Nick, the person who has been emailing me apparently, was going to waive that and let me return them. I could find NO EMAILS from my original order so he finally provided me with the order number. I tried to log in (I use 2 different email addresses) and I had trouble. Finally I got it where I had the correct order email address and I used the credentials I had set up for it, and it said it was INCORRECT! I have changed the password 3 times in the last few days. I had to download the GOAT app to start the refund. When I tried to do that, I had to change the password on my account another time to get it to work. Then it said to put in the authentication code that was texted to me. I tried that THREE times. You have 1 minute to do it. In the app there was no way to get a keyboard to put in the numbers. This is the most ridiculously run company I have EVER dealt with. I don't know if I'll ever get to return the shoes for a refund, but this I do know, I'm NEVER ordering anything from this secretive and difficult to deal with website again. And if you want to save yourself a lot of aggravation, you'll do the same.

I received the shoes and had my daughter try them on immediately due to their three day return period. They were too big so we started the return that same day. She literally had one shoe on for less than 10 seconds. I get an email saying my return was denied due to creasing. It is obvious that the shoes were either this way when they were shipped or they just don't want to deal with the return. I honestly didn't see creasing but literally had my daughter try them on and then put them back in the box. I have ordered several shoes from GOAT and never had an issue with the shoes. This was the first time I needed to do a return for sizing and with this experience I will never order again. The return process is a scam. You can't deal with a real person and I still can't wrap it head around how these shoes were any different from what they shipped to me.

Sold me fake Essentials Fear of God... I have ordered shoes that were also questionable but I figured they checked them but when i ordered my outfit and letters fell off my clothes I knew they were selling fake things. I have other clothes from this brand i purchased other places that were fine but these are fake! I want my money back and im never shopping with them again

Worst customer service ever.
I received a pair of sneakers that had obviously been used. They came with slightly dirty soles. This how ever did not bother me.
Apparently, the shoes were sent to a goat docility before me for inspection, where the did not seem to care about a little dirt. However, the shoes did not fit and I needed to return them. I left them as they came. Sent them back and received an email stating they could not be returned! This company is lacking in pre approval on the buyers end. If they are going to be generous with selling, then they need to have the same generosity when it comes to returns.

I will never again. Christmas present to small, sorry it need to be requested in 3 day from receipt to request refund, I just want to exchange for larger size, you have to be kidding, they are a rip-off. 1 star was too much for this company.

They repeat the same thing when trying to try a situation and then when the deadline passes they say sorry, nothing we can do. My package was dropped off at a different location and never has this happened to me before. I have lived at the same address since 2011. Horrible service and they try to lie on the insurance to get more money off a mistake. Beware in ordering anything from them

Received sneakers, bought for a gift. Imagine my frustration and the frustration of the birthday boy who, having opened the gift, saw that the sole on the sneakers was damaged and peeled off? I do not recommend this site to anyone, because they sell defective goods and refuse to return the money.

I have been shopping online for more than two decades, first time I have come to use the word scammers.

They have sent me the wrong item, confirmed one thing and two days later they changed their confirmation in the app. I had informed them immediately and yet they still sent the wrong item despite of being informed. One month in, no meaningful replies, rather than encouraging me to sent the item back and received goat credit minus shipping costs - goat credit!

My 10 cents, keep away from them, there are similar stores which are fare more reliable than them.

I ordered a pair of shoes from Goat and received the email confirmation about the order. On the next day, I checked on my account it said there is no order found but they still charge me money. Waiting for their respond but feel hopeless. I trust this source since many reviewers on Youtube said it is good but I don't feel like trusting anymore. Please don't buy anything from this website.

They do not honor their return policy…they will do whatever it takes to deny a return. Their specialist denied my return which was sent back exactly the way it was delivered to me. I don't recommend doing business with them.

Got a fake shoe.
So o decided to go for a fast shipping
Not the verified one. Bad choice.
I got the shoe with many Visible defects ( and im not a shoe professional! It was my first jordan - "first" returned jordan!)
What PISSES me off is the fact that they put a label with verified in it! Verified where? In a room with no lights?
Glue marks
Bad stitching. Dirt marks
DO NOT TRUST IT
And! Even worse they gave me two options keep it! Get a $20 cash back to keep it LOL or send back for a credit on the site. Who on earth would buy again from a site like that?
Uploaded just a few things
Found more defects

The tshirt I ordered for my grandson was a very odd size, a small neck, 3 x width but short. I requested a refund and after a number of emails and requests for photos stringing me along, they finally said the sale was final. The other item I ordered was cancelled. I would never try to buy something from this organization.

Deserves a zero rating. Ordered a pair of shoes for my son, and once we took them out the box we immediately knew they were fake. Almost like they were some sort of cardboard material. GOAT gave me a hard time about the return, so we ultimately ended up keeping. My son wore them one time and they had a crease like he had been wearing them for months. I will NEVER order from them again.

I paid $570 include shipping and GST for jordan 4 red thunder size 7m, after few days canceled my order due out of stock! How you can sell item without have product in stock, now I have to pay $780 for the same size, this is new way to jack up price on each item on platform. Not happy at all

This site is so unprofessional, how they don't have a customer service number. That is a red flag in its self. I order a pair of sneakers on two occasions, both occasions the incorrect size was sent. The first time the transition was easy. The second time they are refusing to refund me my money. They stop responding to my emails. My thing is, if they so call verify the authenticity of each items how come they are not checking for the correct size ect. This site is such a scam don't waste your time. I wish I would of done my research prior to ordering from the site.

Plz don't shop with Goat! StockX is way cheaper & faster! There's no way u can get anyone on the phone! Plz I repeat before u buy anything from Goat to price check with StockX. They don't respond to emails as well. The seller can literally take up to 2 weeks before they send your product to Goat for verification yet Goat rushes to confirm your debit card! Goat is a scam that I think orders off of StockX themselves! They charged me $200 more for a pair of shoes than StockX. Go look for yourselves!

Ordered slides first of December and they ran 2 sizes too small. When I returned them they have me a store credit because I was ordering another pair. The new pair I ordered were almost double the price and then they never showed up. They said they got lost and then refunded half my money and gave me a store credit again for the other half. By this time the shoes have went up again and I decided I wasn't spending more and definitely not doing business with them anymore. They are refusing to give me a refund other than store credit. There is nothing else I want from them and I already had to figure out a different Xmas present for someone that was already a week late when they told me they were lost.

My young daughter was scammed for over $400 pair of shoes that she never received. The customer service refused to refund the money claiming that their return policy doesn't cover undelivered products. Your best bet is to file a dispute with your bank or credit card company. Don't Trust Goat and don't give them your credit card.