Glasses were sent with incorrect prescription. Had to argue to agree on an exchange - FOUR MONTHS later I received an empty box!
On September 14th, 2022 I ordered a pair of Oakley RX glasses from GlassesUSA. The order was on an installment payment plan with the first payment of $60.48 being made the same day. When I received the glasses I had the incorrect RX. This is not a problem as things like this can happen. I returned the glasses under the instructions given. Here is where things get interesting. I request several times on the status of the glasses and I get a response of they would let me know when they arrive. Funny thing about that is I had access to the tracking number and they had already received the glasses. Days go by and I request again... I receive no response until my third request at this point. They assure me that the glasses will go straight to production as soon as they are received. Again, they have already received them. I request for a refund and just return the glasses and forget about it. On Sunday October 23rd, 2022 my request for a refund is approved. They said the refund will be resolved within 5-7 days. At this point on the 7th day Deco is reaching out for installments because GlassesUSA has not notified them of the return. I had ordered a second pair of glasses from them hoping that this was an odd case. Nope, the order was forgotten about and after several requests of an update on the order I had received no response and had to verbally accuse them of potentially scamming me. They then responded at that point and had to rush the order since they were nearing a month on a 5-7 day turnaround. If you do not stay on top of this company they will keep your money until you have to pressure them into returning a product.
Hi Kyle,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
It does appear that you had entered the wrong prescription values when placing your order for the Oakley glasses. According to your subsequent order, the cylinder values were entered with positive values unlike the previous order that were entered with negative values.
Unfortunately, the Oakley frame that you had originally ordered was out of stock and we did receive your request for a refund instead of an exchange. The refund for the Oakley glasses was issued and the refund confirmation had been sent to you. Our apologies for the inconvenience and for the delay in issuing you the refund.
The second order you had placed was delayed while in transit. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. According to the tracking details, the order was delivered to you on Oct. 28. We are sorry for the delay and for not updating you in a timely manner.
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
Our apologies, again, for any inconvenience and thank you for bringing these issues to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Wrong everything, frame, lenses, not progressives.
Hi Diane,
We’re sorry to hear that you experienced difficulties with your glasses order. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We are reviewing the issue and thank you for bringing it to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Good selection. Arrived in great condition, liked how easy it was to browse on the website.
Repeat customer over several years. Every order was exactly as expected.
The website narrows searches to exactly what one wants. One can find similar frames related to the one selected that makes comparison shopping effortless.
Everything was great, ordering was simple, shipping was fast.
Easy to find things. Like the recommendations. I'm
Very happy with the glasses
The phone number given is strictly recorded. You can't talk to a person. It took me 3 days to figure out how to get an actual person to help me. If you order and have no issues it is fine. But good luck if you have to return something. The person I finally got in touch with was great but it was such a hassle to get to that point.
Love Oakley and all the options fir prescription created glasses!
Glasses makes it easy to find glasses that fit the look you want
Excellent service. Glasses are amazing! Thank you so much!
Quick service and reasonable price. I would buy another.
Good first experience...a little confusing, but next time will be better!
Fast & easy website, lots to choose from. Delivered in a timely manner
Helpful and easy to navigate
A bit of a delay, but got the new glasses
Delivery was extremely fast, and the glasses came out great.
Everyone should try this for prescription glasses no appointments just great service
Communication was great. Fast delivery. Great quality progressive lenses
Ordering was very easy.
Glasses arrived as planned/expected and are just what I ordered.
Overview
GlassesUSA has a rating of 2.8 stars from 3,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 9th among Eyeglasses sites.
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- New York, NY, United States
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Business History
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ash,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly. Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com