On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
We monitor reviews for authenticity
Quick and efficient buying experience. Looking forward to my new glasses. Not much else to say really.
Great experience. Loved trying on the glasses and the free home trial. I am very excited to try them on and look at more new looks
Dear Karen,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Wow what a cool site cool thanks wow cool thank you cool lit just tryna reach that 100 character mark now thanks again lit $#*!
Dear Ashley,
We're delighted that you loved our site and our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So easy. Nice choices. Great Price!
Got some replacement glasses for my daughter. These will be perfect.
Dear Jason,
We're very happy to hear how much you enjoyed shopping on our site and delighted that you found a great pair of glasses for your daughter.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Difficulty with checkout first time yesterday. No link to insert payment information. Tried Pay Pal Credit, still would not work. Today, I used a debit card and it went through.
Dear Michael,
We're sorry that you experienced difficulties while placing your order. If you ever need assistance, our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is my fourth pair of glasses purchased. Affordable. Love the styles and prices. Easy to order. Have been happy with purchases every time.
Dear Sonia,
We're very happy to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The website is very user friendly and I appreciate the simplicity of browsing and ordering. I was expecting the process of getting glasses online to be rather complicated but I was pleasantly surprised to see how easy GlassesUSA made it.
Dear Evan,
We're thrilled to hear how much you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I havent received my glasses yet but the buying process was very easy and intuitive. I will update once my order comes in.
Dear April,
We're happy to hear you enjoyed your shopping experience on our site and delighted that you found the ordering process easy and intuitive.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
So far so good. Hope I like the glasses. If not I am glad I can return them. Looking forward to getting them in the mail.
Dear Matthew,
We're glad to hear that you found our site easy to use. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
We appreciate the 5 Star rating and hope that you will love your new glasses.
Yours truly,
GlassesUSA
EASY ORDER PROCESS WITH NO ISSUES. CAN'T WAIT TO GET THE GLASSES! WILL REFER FRIENDS. JUST WONDERING IF I WILL HAVE TO GO TO LOCAL OPTICIAN TO MAKE ADJUSTMENTS
Dear Catherine,
We're glad that you enjoyed your shopping experience on our site. If your glasses require any adjustments, please click on the following link: https :// www.glassesusa. Com/how-to? Howto=How%20To%20Adjust%20Your%20Frames
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So far it's been great, I hope you check my prescription against my last order to make sure I'm using the same one.
Dear Alice,
The prescription that you entered on this order is the very same as on your previous order. We're glad to hear that you have enjoyed your shopping experience on our site.
Thanks for choosing GlassesUSA.com and we look forward to your next visit.
Yours truly,
GlassesUSA
Nicely done I enjoyed my experience on the website and enjoyed all the specialized well made glasses
Dear Johnny,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Hard to find specific glasses and to see which glasses were on the
BOGO sale, but overall was good and would recommend.
Dear Jillyan,
Thank you for choosing GlassesUSA.com. If you ever need assistance, our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Seemed easy enough. Can not give 5 stars until my glasses arrive. The character limit seems a little strange.
Dear Tanner,
We're delighted that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Scanner was difficult to use, had to do it multiple times before it read my prescription but then it didn't save it like it was suppose to do and I had to repeat the process all over again.
Dear Nicole,
We're sorry to hear that you encountered difficulties with our prescription app. We're glad that you managed to place your order. If you ever need immediate assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
THIS PROCESS WAS CONDUCTED SAFELY AND ACCURATELY. MY ORDER WENT THROUGH CORRECTLY. I AM GLAD I SHOPPED AT AMAZON.
Dear Michelot,
We're delighted that you enjoyed shopping on our site with such confidence.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love this app! It allows me to try my glasses and decide on it! I LOVE THAT! SO excited to get my glasses
Dear Katherine,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Every time I order from GlassesUSA, it is so easy and the glasses that come in the mail are always have such quality.
Dear Michael,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
My son lost his glasses and this was a terrific way to replace them. We may be back, but we know it is quick, easy and affordable!
Dear Emily,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found a great replacement pair of glasses for your son.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
What more can i say so affordable.
:): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ):)
:)
Dear Milagros,
Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience on our site and happy to hear that you loved our great selection of affordable eyewear.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
Dear Fitzjames,
We're very happy to hear how much you enjoyed shopping on our site and delighted that you found yourself a great pair of glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA