GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service

845

value

594

shipping

622

returns

369

quality

508

This company does not typically respond to reviews

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14,120 reviews

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Deja A.

Texas

1 review

1 helpful vote

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Great

January 27, 2019

Great love the website and the scan it was very helpful and easy to use, will be using this again and recommend to my family and friends

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Deja,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Kassidy O.

Virginia

1 review

0 helpful votes

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Easy and affordable

January 27, 2019

Trying to pick out the perfect glasses has been a task. However GlassesUSA has made eveything easy including: finding the perfect size, payment options, as well as, providing many different styles and options.

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Kassidy,

We're very pleased to hear you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Judith Y.

South Carolina

1 review

0 helpful votes

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Easy!

January 27, 2019

Easy and quick to order and hoping the resulting glasses I receive are just perfect. Lots of nice, contemporary styles and colors. And should have my glasses within a week.

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Judith,

Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience on our site and happy to hear that you loved our great selection of affordable eyewear.

We appreciate your review very much.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Stephanie B.

Illinois

1 review

0 helpful votes

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Easy to use

January 27, 2019

I really enjoy the cupons and the easy to use system! It makes getting glasses pain free and less aggravating than being charged for convenience fees. ANd it comes to your house!

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Stephanie,

We're thrilled to hear that you enjoyed your shopping experience on our site and delighted that you found the ordering process both easy and convenient.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

JAIME T.

California

1 review

0 helpful votes

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Wow! What a value!

January 27, 2019

Quick, easy, and inexpensive. Even through my vision insurance - I would have paid hundreds more! The website was easy to use and the selection was great. ~jb

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Jaime,

We're delighted that you enjoyed your shopping experience on our site and happy to hear that you loved our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

JOHANNA P.

Colorado

1 review

1 helpful vote

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GREAT

January 27, 2019

AN AMAZING AND QUICK WAY TO ORDER! I AM SO HAPPY TO HAVE FOUND THIS SITE CAN'T WAIT TO ORDER AGAIN AND REFER FRIENDS!

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Johanna,

Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Makenzie B.

Tennessee

1 review

1 helpful vote

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5 stars

January 27, 2019

Love this website. Very user friendly. I have been looking for a website with quality glasses and a chic style. Prices are great as well. Thank you GlassesUSA.com

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Makenzie,

We're very happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

larita X.

Virginia

1 review

0 helpful votes

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Naturalshopping

January 27, 2019

Truly easy and natural shopping experience. I had no problem with ordering. It is my second time placing an order for a product.

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Larita,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Isaac V.

Texas

1 review

1 helpful vote

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Not user friendly

January 27, 2019

This website is not too user friendly. It is hard to change anything once it has been selected, and it keeps adding things to the order.

It may have been user error on some of it, but not all of it.

Isaac

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Isaac,

We're sorry to hear that you encountered difficulties while you were placing your order. Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat if you ever need assistance.

Thank you for choosing GlassesUSA.com and enjoy your new glasses.

Yours truly,
GlassesUSA

ashley S.

Ohio

1 review

0 helpful votes

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First time user

January 27, 2019

I found the website easy to use just waiting to receive my glasses and see how long the shipping is then I will be able to give my overall review

Date of experience: January 25, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Ashley,

We're thrilled to hear how much you enjoyed your shopping experience on and delighted that you found our site easy to use.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Julie Y.

Washington

1 review

0 helpful votes

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Easy to re-order

January 27, 2019

I was able to order a replacement pair of glasses quickly as my prescription and measurements were saved to my account. Thank you!

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Julie,

We're glad that your replacement order was quick and easy. Thanks for posting a review and giving us a 5 Star review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Francine H.

Texas

1 review

0 helpful votes

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Francine

January 27, 2019

The best glasses site ever! Its convenient and have reasonable prices. Thank you <3 This is the first time I use this site. It was recommended by a friend. I think it is one of the best site to get great deals. I would recommend it for the next person who wants or needs great glasses- prescribed or fashion ones.

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Francine,

We're very happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Tasha W.

Rhode Island

1 review

1 helpful vote

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Awesome

January 27, 2019

Great! Love the eyeglass scan. So perfect and easy. Great selections. So happy with my choices. Will be shopping here in the future. Great idea for online users.

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Tasha,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Jose A.

Florida

1 review

0 helpful votes

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Great Deal but...

January 27, 2019

You make me waste my time, because the coupon doesn't work with the first 2 glasses I chose until finally it works.

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Jose,

We're sorry to hear that you encountered difficulties with our promotional discount coupons while you were placing your order. Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat if you ever need assistance.

Thank you for choosing GlassesUSA.com and enjoy your new glasses.

Yours truly,
GlassesUSA

samantha T.

California

1 review

1 helpful vote

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Ordering process

January 27, 2019

Was really easy and fast... now to mail them out. When i get and try on... i cant wait, first time ive ordered from online.

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Samantha,

Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We're delighted that you found the ordering process both easy and fast.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Daniel O.

Florida

1 review

0 helpful votes

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It wasn't that I expected

January 27, 2019

Shipping: this took so long.

Glasses: it look like low quality product. In the same day, the words on the frame was wiped.

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Daniel,

We're sorry to hear that you were not satisfied with your glasses. That is why we offer a 14 Day 'no questions asked' return policy.

If you need any assistance with the returns form, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat.

Yours truly,
GlassesUSA

Sharlene I.

North Carolina

1 review

0 helpful votes

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Great Glasses

January 27, 2019

When I ordered my glasses, they were too large for my face. They allowed me to place another order with no problem. Thanks Glasses USA!

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Sharlene,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Angel H.

Missouri

1 review

0 helpful votes

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Unbelievably slow and the 100% guarantee fine print

January 27, 2019

Took over a month to receive my order and when i did frames were too small... went through their process to return with their rma... they received order back on the 7th per tracking number however per their computers they show receiveing a week later on the 23rd... bull$#*!! And it takes over 30 days to get your money back... not recommended for use to anyone!

Date of experience: January 24, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Angel,

We're sorry to hear that the glasses you ordered were too small. We received your glasses back at our returns facility on Jan. 17 as per USPS tracking and your refund is being processed.

Yours truly,
GlassesUSA

Stephen E.

California

1 review

0 helpful votes

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Coupon codes suck

January 24, 2019

Had a very hard time finding what glasses worked with what coupons. Most of the time they didn't work. Then if you did the bogo coupon you would lose the discount.

Date of experience: January 23, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Stephen,

We have a number of great promotional discount coupons that can be applied. Our buy 1 get 1 free BOGO coupon is a discount coupon too. If you need any assistance with our discount coupons, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat.

Thank you for choosing GlassesUSA.com and enjoy your new glasses.

Yours truly,
GlassesUSA

Sandra E.

California

1 review

0 helpful votes

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Awesome!

January 24, 2019

So easy and great selection! I WILL BE ORDERING AGAIN! THANK YOU FOR HAVING SUCH GREAT OPTIONS... YOU ARE THE BEST!

Date of experience: January 23, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Sandra,

We're glad you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Q&A (45)

Question

How long after i order my glasses does it take to receive them?

Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.

By Cheryll D., over a year old

See more answers (10)

Question

Hello, I ordered glasses earlier this month and I haven't even got an update past when they started production? Order number is 1000611203

Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.

By J A., over a year old

See more answers (4)

Question

Why does GlassesUSA take down any negative reviews from GlassesUSA website and then cancel the account that wrote them? Are you ashamed??

Answer: Because they're dishonest. They stole $193 from me in store credit

By Trudi M., over a year old

See more answers (3)

Question

Are you any better now? There are soo many negative reviews..

Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.

By Ashley C., over a year old

See more answers (10)

Question

Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. Have these problems been addressed?

Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.

By GlassesUSA C., over a year old

See more answers (6)

Question

Is there any class action lawsuits against them?

Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!

By Sharon K., over a year old

See more answers (2)

Question

How long does it take for glasses to deliver from glassesUSA?

Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.

By WATUTHANTHIRIGE A., over a year old

See more answers (5)

Question

HOW LONG DOES IT TAKE THYEM TO PROCESS AN ORDER...?

Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints

By Christel W., over a year old

See more answers (8)

Question

How long to get glasses

Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.

By Pamela D., over a year old

See more answers (3)

Question

How long does it take for a full refund to process?

Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.

By Dave C., over a year old

See more answers (2)

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108 reviews are not recommended

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.

glassesusa.com

Founded in 2008

New York, NY, United States

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