On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
We monitor reviews for authenticity
This website is very USER friendly. It is also a bit of fun to try on the glasses. I would reccomend this to a friend. My daughter loves her glasses that she purchased from Glasses USA. Thanks...
Easy to work thru the process. When receive will order more if pleased as I think I will be! Will let all know when receive.
Dear Membirdie,
We're glad you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to locate info and enjoy the try on option online. I will see if the real try on meets the virtial try on when I receive my glasses.
Dear Corissa,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Site was very easy to use. Love the welcome coupon and i cant wait to my glasses! If the glasses are amazing i will for sure be coming back to buy prescription sunglasses for this summer!
Dear Selina,
We're glad you enjoyed your shopping experience and our great promotional discount coupons.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I got my prescription and it was easy to input it. I did have to look up my glasses to find my current frame's measurements, but now I am excited to receive them and try them out!
Dear Steven,
We're glad you enjoyed your shopping experience on our site and delighted that you found it easy to find frames based on the measurements of your current glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The process is very easy and straight-forward. I really appreciate how quick it was to place my order.
Dear Evin,
We're happy to hear how much you enjoyed your shopping experience and glad that you found our site easy to navigate.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
A lot of bang for your buck! Many styles to choose from. Terrific quality. Great deals! Prescription was spot on!
Dear Edward,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved your new glasses
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
That was easy! I never thought that it would be so easy to avoid the very high prices that retail stores charge for glasses!
Dear Brian,
We're happy to hear how much you enjoyed your shopping experience and glad that you found our site easy to navigate.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Maybe my wife is hard on them but they only last about 6 months to a year. The hinges break. But they are very affordable, just place another order...
Dear Albee,
We're delighted to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I had ordered by now few pairs and only with one order I had an issue with the frame - got a refund with no fuss. Otherwise great convenience (using your saved prescriptions) and price. Recommended.
Dear Emil,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
With the wide selection, custom options and low prices lets me choose what is best for me and maybe some style for a change. I recommend this site!
Dear Steven,
We're glad you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Was so easy to choose the perfect frame with uploaded picture. I was able to narrow my choices down with the like button
Dear Laura,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So many options to choose from at such an affordable price. I will absolutely be purchasing from here again. I am so happy companies like this exist that make getting affordable high quality glasses a reality.
Dear Jenna,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The shopping was easy and convenient. Well done to this website and well done to Glasses USA. Thank you for allowing me to have glasses that are not only in style but also fit my personality to a tee!
Dear Megan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Shopping through the website was super easy and not as stressful as being in a office. Im happy with the choices they provide and how easy they make shopping.
Dear Briana,
We're delighted to hear how much you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This order seemed easy but we will see when I actually get the glasses if they are really the quality I expect.
Dear Marilyn,
Thank you for choosing GlassesUSA.com. We hope that you will love your new glasses. If you are not satisfied, we do offer a 14 Day 'no questions asked' return policy.
We appreciate your review.
Yours truly,
GlassesUSA
One less thing to worry about, good collection, prices beats costco and other retail stores, will be shopping again.
Dear Deepika,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the ordering process quick and friendly.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Got my first pair, I was impressed now on my 2nd. Quality lens and frame, price is ridiculous. I will refer my friends and family. Thanks GUSA!
Dear Empire,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Easy! I never would have thought shopping for eyeglasses online would be easy and fun. Lots to choose from. Just wish progressives were cheaper. I'm starting with single vision lento progressives. Ses and if I'm happy with them, I'll graduate
Dear Mary,
We're delighted to hear how much you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great deals, great glasses. Will continue to come back for all my future eye care needs. This is my fourth pair of eye glasses purchased, and have been totally satisfied with each pair.
Dear Loris,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
Dear Val,
Thank you for choosing Glassesusa.com. We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA