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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Fast and easy website! Get same pair as sunglasses in one order! Get coupons with your email address.
Dear Dana,
We're delighted that you enjoyed your shopping experience on our site and happy you took advantage of our sunglasses offer.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Nice it was good thank you, cant wait to get my glasses, they look excellent on me online, quick and easy transaction online.
Dear William,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to order not complicated like other websites. This is my second item I ordered here. I might process another one again next time.
Dear Mario,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the ordering process quick and friendly.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered glasses for the first time and they did not fit me the way I expected. The return was super easy and I was given a credit to find the glass I love!
Dear Robin,
We're sorry to hear that your glasses did not fit you as well as you had hoped. Our 14 Day 'no questions asked' return policy makes it very easy to return your glasses for a refund, store credit or exchange.
We're sure you will find a great fitting pair of glasses and if you need any assistance, our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Two years ago, I ordered two pairs of glasses from glassesusa.com and could not have been more pleased. My recent experience could not have been more different. I attempted to order two pairs of glasses beginning at the end of October. I had to return both pairs once to be remade and the second pair twice. They have still not gotten the second pair correct. The prescription is incorrect and they still can't manage to add the blue light digital filter I requested. Now they tell me that I have used all my returns and will neither refund or replace the glasses they have made incorrectly three times. Mind you, this last time, they admitted to me that they had, in error, used my progressives prescription to make my single-vision pair. In addition, dealing with their customer service department has been a nightmare. I have been promised emails and even telephone calls from "a supervisor" that never arrived and had to spend half a day during this process to cancel a revised order that one of their reps got completely wrong. This is now currently in dispute by my credit card company, but I want to warn anyone considering placing an order with this company not to do so. Go to Zenni or EyeBuyDirect unless you want to waste months of your time and all of the money you are hoping to save by ordering your glasses online.
Dear Nancy,
We are sorry to hear that you experienced problems with your most recent orders. It does appear that there was a mix up between your two prescriptions. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Excellent experience and short on completion time! Was able to save money on order.
Thank You (John Carlson)
Dear John,
We're delighted that you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for your enthusiastic review. We appreciate it very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I Just ordered my glasses but it wont let me track them without submitting this review, it also has to be like 1000 characters or something like that soooo here i am just typing away because i can't actually give a review until i recieve my new glasses and hope to god i don't look like some $#*!in weirdo in them. Insert crying emoji here... anywho, if you read this far props to you, and thanks for reading! Lol
Dear Megan,
Thank you for choosing GlassesUSA.com. We're sorry if you felt obligated to post a review. The review notification can be closed without having to fill it out.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I am very picky about choosing my eyeglasses and this site was so easy to use: lots of choices and a variety of ways to view the glasses helped get a good sense of fit and style.
Dear Kirsten,
We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for your enthusiastic review. We appreciate it very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I was super scared to order because I'm not sure if they will fit me properly but having the 'try-on' option made the experience more comforting.
Dear Aislinn,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier. If you are not satisfied with your glasses, we do offer a 14 Day 'no questions asked' return policy.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Super easy. But I do wish the coupons codes were more clear. I was sent a 65% off and it wouldn't let me use it.
Dear Suzanne,
We're happy that you enjoyed shopping on our site and sorry to hear that you encountered difficulties applying a coupon code. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
EZ TO ORDER STILL HAVE TO SEND THE PRESCRIPTION PORTION IN VIA EMAIL OR FAX SO WILL SEE IF ALL THAT GOES SMOOTHLY. I HAV E ALWAYS ORDERED MY GLASSES AT THE OPTOMETRISTS OFFICE SO THIS WILL BE A NEW EXPERIENCE GREAT PRICES
Dear Lori,
Thank you for choosing GlassesUSA.com. We hope that you will love your new glasses. If you are not satisfied, we do offer a 14 Day 'no questions asked' return policy.
Yours truly,
GlassesUSA
This is my second order with GlassesUSA. My first order was smooth and easy. I ordered two pairs of glasses--one pair of prescription sunglasses and one pair of nonprescription frames so I could try them on and if I liked them, have my optometrist fill the prescription. The prescription sunglasses were excellent quality. The two pairs shipped separately (the prescription pair of course took longer), and there was some issue with the tracking information, but I called customer service and they got it figured out. Both items arrived separately, but in a reasonable amount of time. I was thrilled with the prescription sunglasses and kept them. I did not like how the other frames looked on me, so I returned them, and GlassesUSA refunded my credit card promptly with no issues.
Dear Mindy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that our service representatives were helpful in solving your issues.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
It was a fun experience, but every time i inserted the code for the discounts, it said it was they were invalid
Dear Brittany,
We're happy that you enjoyed shopping on our site and sorry to hear that you encountered difficulties applying a coupon code. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
There was some initial confusion but a chat with Lexy straightened it out This is all you get. **************
Dear Gene,
We're delighted that our service representative, Lexi, was very helpful. Our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great deal. Hopefully good quality at a very low price. Two pairs for half the price of one in any major store
Dear Jake,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you purchased 2 glasses for the price of 1 with our BOGO coupon.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to use and find a pair that works for you. Really appreciate the return policy if you don't like them.
Dear Nolan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The ordering process was very easy. I like the selection of glasses to chose from. The price was great! I can't wait to get my glasses.
Dear Tamra,
We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for your enthusiastic review. We appreciate it very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This was an easy process and the glasses are affordable. I will definitely be back to order again. I recommend this website to anyone.
Dear Anthony,
We're glad you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Tonight I was having difficulties with my order that I was doing on my computer. I called your phone #1-844... I soon realized that the man could not speak english. I could not understand him. I believe that he was doing it all correctly but I didn't now what he was saying. I would like to suggest that as you hire people of other nationalities and poor english, to occassionally call them from your office and see if you understand him If you do, then try your mom! I bet she won't! It is so frustrating!
Dear Janice,
We're sorry to hear that you experienced difficulties with our customer service representative. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we apologize
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mandy,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA