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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Great experience with this company. My daughter loves her new glasses and got an extra pair for free! Thank you
Easy to select glasses, download prescription and was very satisfied with glasses. Would definitely recommend
Dear Susan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is my second pair of glasses from you guys, and I must say I am once again impressed by the quality and price! Please never leave, you have revolutionized the glasses industry!
Dear Brian,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I bought a great looking pair of glasses but they appear to be "bent" they came this way unfortunately... I'm not sure I would I but again as I would have preferred a higher quality product
Dear Ed,
We're sorry that you encountered problems with your glasses. We do offer a 14 day no questions asked return policy and our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Best thing ever! I have a preteen that frequently losses or breaks her glasses and this saves me a ton of money!
Dear Keriann,
We're very happy that you enjoyed your shopping experience on our site and delighted that you have found affordable eyewear on our site for your daughter.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered to pairs of glasses and one of the pairs did not fit the way I excepted. Exchanging them turned into a nighmare that took over a month. I will never order glasses from Glasses USA ever again.
Dear Ellen,
We're sorry to hear that experienced a problem when returning your glasses. We process returns the moment the glasses are received at our returns facility.
Yours truly,
GlassesUSA
I have 4 pairs of glasses already but the BOGO deal was too good to pass up. Told my son about GlassesUSA.com and he will be buying his next pair here.
Dear Gary,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our buy 1 get 1 free BOGO offer too good to pass up.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Super easy annd supeer awesome! I was referred and super pleased to find out this sight with these deals maaann
Dear Kristy,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Very easy to navigate the site. Details made it easy to find the correct size. Quick delivery and very reasonable cost. Have had compliments on the appearance of the frames. Recommend GlassesUSA every chance I get.
Dear Lue,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Slow shipping. Took 2+ weeks to process return. Will not do business there again. Not satisfied at all. Thanks.
Dear Matthew,
We're sorry to hear that experienced a problem when returning your glasses. We process returns the moment the glasses are received at our returns facility.
Yours truly,
GlassesUSA
I like the glasses very much and the whole process was super smooth. Also the price was right. But, in my case, the frames ended up being thinner and overall smaller than they looked in my picture (the one you try them on).
Dear Hector,
We're happy to hear that you enjoyed your shopping experience on our site but we are sorry that the glasses were smaller than you had expected. We do offer a 14 day no questions asked return policy.
If you need any assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
First they did not ship with the correct Address. Then there was no response when I requested expediting my order since this was to be a gift. Then the shipment was lost completely and the order had to be made fully again.
The process was long tedious and very unprofessional.
Dear Ameet,
We're sorry to hear that you experienced shipping difficulties with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Yours truly,
GlassesUSA
I ordered two pair of glasses, one regular single vision pair and one sunglass
Single vision pair, the regular pair was ok, and the sunglass pair was not.
It did not have my prescription for distance and was useless to me as I could not see clearly with these non-prescription lenses, I sent them back for credit and did not reorder!
Dear Stephen,
We're sorry to hear that you encountered a problem with your sunglasses but that you did appreciate our easy returns policy.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Glasses USA offers a great bargain on a high quality product! I've received consistently excellent glasses from them for years!
Dear Kay,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I had an issue at ordering, my card was charged but my purchase didn't go through on the website. I called customer service who were very hands off and advised me to send an email and I would here back on Monday (this was Friday). I ended up calling my bank to resolve the issue and re ordering. Shipping went well and I love the glasses but about 1 month of use and the glasses have separated at the hinge. So over all very diappointed.
Dear Mandi,
We're sorry to hear that you experienced problems with your glasses. We do offer a 365 day Manufacturer's Warranty. Please send a picture of your glasses to returns@glassesusa.com and a service representative will contact you.
Yours truly,
GlassesUSA
Got a great 2 for 1 deal on driving glasses. They came with nice case, fast delivery. Got a nice reminder thay were on their way
Dear Paul,
We're happy that you enjoyed your shopping experience on our site and glad that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Actually got a good quality, attractive pair of glasses for $28!
Used the app to match my prescription
Dear Robert,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for at a great price.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I loved my glasses but they broke on me and am very dissappointed. At first they worked perfectly no issues, but then they snapped somehow and bent very easily.
Dear Augustina,
We're sorry to hear that you experienced a problem with your glasses. We do offer a 14 day no questions asked return policy and a 365 day manufacturer's warranty on orders beyond the 14 day return period. If you require any assistance, our service representatives are available 24/7 or by live chat on our site.
Yours truly,
GlassesUSA
Easy website to navigate. Always received product as advertised. Accurate and speedy service. Prices are very competitive.
Dear Neil,
We're thrilled to hear how much you enjoyed your shopping experience and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
When I ordered the glasses I was told 5 days for production, 3 days for quality. I even paid $20 for expedited shipping. The glasses arrived 5 weeks later. I contacted Customer Service several times about this, and they were no help.
Dear Adam,
We're sorry that your glasses were delivered later than you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are glad that you are enjoying your new glasses.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kimberly,
We're very happy that you enjoyed your shopping experience on our site and delighted that your daughter loves her new glasses.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA