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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Have ordered the same glasses twice now, lost the first pair in the ocean! Both times were quick and exactly what I wanted. Great price too!
Took a very long time to get the frames.
Nice frames and great prices.
I order a frame and it took about 3 weeks to receive it.
Dear Maria,
We're sorry that you did not receive your glasses in a more timely fashion. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are glad that you are enjoying your new glasses.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Loved saving a few hundred over my previous purchases to land a great pair of specs.
Now I know where to get my next pair.
These look fantastic and I get a lot of compliments. Cannot believe they cost less than ugly box-store-brand and look just like they cost hundreds
The whole process was easy. I was kept informed at every stage of the production and shipping of my glasses. Very satisfied.
We're happy that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I uploaded a selfie and "tried on" some glasses. The frame I liked best actually was called Tina which happens to be my first name! I have gotten lots of compliments on them and my husband especially loves them on me. I only need them for night driving or when I get tired, but he asks me to put them on because he likes them on me. Great experience. I plan on buying another pair as a back up and my husband plans on buying a pair too.
Dear Tina,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
It has been a night mare with my order. They got the prescription wrong. I sent the glasses back. Then another problem with my reorder. I had to finally cancel that order with store credit & start over. With the new order I still couldn't get them to grasp that my prescription had a different strength for each eye. They called that "very unusual". The outsourced customer service is nothing more than an answering service. And not a very good one. Still haven't got my product yet so I can't rate that part. Waiting...
Dear James,
We're sorry to hear that our service representatives were unhelpful in solving your issue. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
This recent delivery was a corrective measure of an unfortunate situation where the previous order was lost in the mail by which time the item went out of stock. Despite the major delay the company lived up to its promise to replace which was done and I collected as planned.
I am very satisfied with the standard of service.
Dear Gregory,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are happy to hear that you appreciate our efforts in getting your glasses to you.
Thank you for taking the time to post a review and the 5 Star review.
Yours truly,
GlassesUSA
MY EXPERIENCE WITH GLASSES USA HAS BEEN VERY GOOD. I LOVE THE PRICE AND GLASSES EVERYTHING IS GREAT.
Dear Sara,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I received my glasses in a timely manner. I was disappointed to find one pair of glasses was missing 6 rhinestones. I returned them and asked for an exchange. When I received my new glasses, they were missing 1 rhinestone and another one fell out after wearing them for an hour. I'm very disappointed.
Dear Sara,
We're sorry to hear that you encountered a problem with your glasses. We will do everything we can to ensure that your glasses meet your expectations. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to assist you regarding the second pair of glasses that you ordered.
Yours truly,
GlassesUSA
1. Ordering was SUPER easy, as was payment.
2. Quality is good so far. I have a screw that keeps loosening that I have to tighten every week or so.
3. Second pair (got for free, ordered as back up) did not fit at all. I have been too busy to call to see if I can exchange/return/etc. Same measurements as other pair, but sit really odd. I think it is the brand, but not Glasses USA.
4. Will definitely order again in the future.
Dear Karina,
We're thrilled to hear how much you enjoyed your shopping experience on our site. Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to assist you regarding the second pair of glasses that you ordered.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Really appreciate being able to buy fashionable prescription glasses easily. Love that you can upload a photo and see the glasses on
Dear JoAnn,
Dear Ashley,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to navigate through ordering process... just a press of a button! Found the frames, used my prescription on file, added the extras I needed... DONE
Dear Carla,
We're very happy that you enjoyed your shopping experience and found our site easy to navigate.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Whole process is extremely easy and streamlined for the user. I have already recommended this site to my family/friends and will be using it for future purchases!
Dear Jazzmyn,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed your shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I don't normally do write bad reviews. This is worth it though, it has taken nearly three weeks still no package nor does my tracking number work and it isnt even in the hands of the postal service, emailed countless times with no prevail and even proceeded to call to get the run around.
Dear Samantha,
We're sorry to hear that you have not received your glasses yet. Our Delivery Manager will contact you directly with a status update of your order.
Thank you for your patience.
Yours truly,
GlassesUSA
Super easy and simple. Also automatically added the best coupon for me. Will definitely from here on out!
Dear Katrina,
We're very happy that you enjoyed your shopping experience and found our site easy to navigate.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to use and large selection. Made buying glasses easy and affordable. Will definitely check them out again.
Dear David,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Good selection of glasses to choose from and great prices. Easy to "try on" glasses. Definitely beats the eye glass shops.
Dear Ashley,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have the option to send my prescription through the fax number.
Sign up for there coupons service as well their glasses are very inexpensive.
Dear Diana,
We're happy to hear you enjoyed your shopping experience. We'll continue to offer discount coupons on our already low prices for even greater savings.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Fast, clear & easy. Will be coming back very soon.
Will be recommending to friends and family.
Love,
CC
Dear Cynthia,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed your shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA