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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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Michigan
1 review
0 helpful votes
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New Glasses
February 4, 2019

This is a very simple way to get new glasses without paying off the national debt with one purchase. Very easy to use!

Date of experience: February 1, 2019
Iowa
1 review
0 helpful votes
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MMS glasses
February 4, 2019

The frame came broken. The screw that attaches plastic frame near the nose bridge was missing as well as a piece of the plastic frame broken off next to it. So now the frame moves up and down off the lenses because it is not attached to the wire frame underneath.

Date of experience: February 1, 2019
California
1 review
0 helpful votes
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What a Deal!
February 4, 2019

Wow! Low Prices, Great Quality and user friendly website! The only thing I do not like is that I am trying to give a good review which they deserve, but it is forcing me to make the review 100 words or more and I really do not have time to type all that, but they are very good, so I am making this special effort, but being forced to type at least 100 words. Why is WHAT A GREAT DEAL good enough?

Date of experience: February 1, 2019
California
1 review
0 helpful votes
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Well built but lightweight
February 4, 2019

I ordered a Muse 6644 in bronze and it was perfect. The glasses Ive been looking for. Well shaped frame that hugs my face. Even the prescription was dead on.

Date of experience: February 1, 2019
Illinois
1 review
0 helpful votes
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Gave you guys a 2nd chance
February 4, 2019

I ordered simple 2.25 reading glasses. The Dr's prescription was uploaded on your site. When I received them there was no prescription in the lens. A year later I decided to give you another try. THE EXACT SAME THING HAPPENED. I will not use this company or refer anyone.

Date of experience: February 1, 2019
Arizona
1 review
0 helpful votes
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Good quality bad vision
February 4, 2019

I loved the glasses quality when they arrived, but the prescription was wrong and I couldn't see a thing. Easy return process... would buy again with the hopes of them being correct, but not sure its worth the time.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Wendy,

We're sorry that your glasses did not meet your expectations but we are happy that you appreciated our easy returns policy.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

New Hampshire
1 review
0 helpful votes
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Deal Gone Bad
February 4, 2019

I bought a pare of glasses & never received them, Was told they were not in stock after i had been wiating over a month & then try to see why i have not recieved them, when i was told they were not in stock i recived a sorry & was asked if i wanted to wait or cancel. Was hoping there would be maybe some option to pick out a similar pair or a discount on a pair.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Bernard,

We're sorry to hear that the glasses you had ordered were out of stock and that our service representatives were unhelpful in solving the issue. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Oklahoma
1 review
0 helpful votes
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Overall good
February 4, 2019

There was some problem getting my order placed, but once that was cleared up, all went well. And they quickly sent a replacement pair coupon when the glasses were dropped and cracked only a month after we got them. That was much appreciated!

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Deborah,

We're glad that you managed to place your order and that we could quickly help resolve the problem you had with the glasses you had dropped.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

New Hampshire
1 review
0 helpful votes
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Poor
February 4, 2019

I feel as though I was taken advantage of. Your computer said I wasn't putting in the right numbers. I was reading them from the prescription. Got the glasses and wore them for a little while and had such headaches that I could not wear them. Tried again, but this time I didn't pay attention to it. This is the 3 rd time I have written this. Looks as if NO ONE CARES WITH ALL THESES REPEATS.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sandra,

We are sorry to hear that you experienced problems with your glasses. We would be happy to assist you personally with your prescription details to ensure that you receive the glasses you are expecting. Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat to offer any assistance you might need.

Thank you for taking the time to post a review and we look forward to being of assistance.

Yours truly,
GlassesUSA

South Carolina
1 review
0 helpful votes
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Glasses
February 4, 2019

Frame was nice, fit was nice but glasses were no where near right what else can I say but that they did not work

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear GMS,

We're sorry that your glasses did not meet your expectations. We do offer a 14 day no questions asked return policy and our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

District of Columbia
2 reviews
0 helpful votes
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Great
February 4, 2019

I love my glasses they were very stylish and chic and reasonably priced. The only downside, it took them awhile to arrive but overall I'm happy.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Ayanna,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Replacement taking too long
February 4, 2019

I also had to choose another frame, which I don't understand since one of the return questions was about reusing the current set of frames.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Michael,

We're sorry for the delay you have experienced in receiving your exchange order. According to USPS, your glasses are at your local Post Office and will be delivered to you very shortly. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Germany
1 review
0 helpful votes
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Dishonest
February 4, 2019

Terrible customer service, paid for express shipping for it to take longer than normal shipping. I emailed y'all to tell me the same thing that was on the website for tracking the process of glasses. If it would have taken longer than expected, i wouldn't have paid for express. Don't lie to your consumers

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Jada,

We're sorry for the delivery delay with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Ireland
1 review
0 helpful votes
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Ok service
February 4, 2019

Ordered 2 pair of glasses and received a wrong pair. Was unable to return them but frames look good. The correct pair fitted well and decoded to keep the other

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sharon,

We're sorry to hear that you received an incorrect pair of glasses but we are happy that you are enjoying both pairs of glasses.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Minnesota
1 review
0 helpful votes
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I used to work as an optician so I am very picky about my glasses and I was very skeptical about ordering a pair online. I'm glad I took the chance. There were so many great frames to choose from and the prices could not be beat.

After placing my order I received my glasses super fast and get compliments on a daily basis on them. When I tell them how cheap they were and that I ordered them online, nobody believes me. If you're on the fence about ordering, I say hop off and take a chance. You won't be disappointed!

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Beverley,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Louisiana
1 review
0 helpful votes
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Does not focus
February 4, 2019

I sent my prescription and choose my frame when they arrived they were totally out of focus for me a wasted 48 dollars I will now buy glasses so that I can see if they are right.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Raymond,

We're sorry to hear that your glasses did not meet your expectations. We do offer a 14 day no questions asked return policy and our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Terrible delivery turn around time
February 4, 2019

They make you pay another 15$ for your warranty when it comes time to use your "free" replacement. And they are extremely useless unless you talk to a supervisor. And even then. They never go the extra length to satisfy their customers. The glasses are cute but they are fragile. I'm on my fifth pair

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Brittney,

We're sorry to hear that our service representatives were unhelpful solving your issue. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.

Yours truly,
GlassesUSA

Illinois
1 review
0 helpful votes
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Very Pleased! Easy to work with.
February 4, 2019

I received my pair of glasses in the amount of time they said. Glasses looked great, however they were not quite the size that I was looking for. I have a small face and finding the right size and pair of glasses can be difficult. I knew by ordering online I might have that problem but decided to try anyways. And they said free returns. When I went to send them back it was a breeze. Very easy and I was refunded my money. I would recommend using them!

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Hannah,

We're sorry that your glasses did not meet your expectations but we are happy that you appreciated our easy returns policy.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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Mistakes
February 4, 2019

I have been with this company for many years and have ordered numerous glasses. I usually order at least twice a year for near vision and progressive sets. One year ago my glass prescription was incorrect and it took 3 weeks to get them back corrected. In November of 2018 I placed an order received them and they were the wrong prescription again. My prescription was the same as the year before and they had the photo file of the original. I was leaving for my summer location and called about needing them back within two weeks; the representive was not only disinterested but spoke poor English. I am very unhappy with the service and quality control. I will try them one more time and if I received an incorrect prescription again I will be changing to one of their competitors.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Judy,

We are very sorry to hear that you encountered problems with your order. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

We appreciate the opportunity to restore your faith in our company and we won't let you down.

Yours truly,
GlassesUSA

Connecticut
1 review
0 helpful votes
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Run Around
February 4, 2019

Sadly, they got my order wrong the first time. I was told to put a copy of my prescription in with my return. I did, but they dont seem to have it. Now I have to send it again. That wouldn't have bothered me if they would have contacted me to ask, but I've had to contact them twice to find out both times my order was on hold because they needed information. 2 months and I don't have my order. Disappointed

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Alan,

We're sorry for the delay in reproducing your order. We had asked for a copy of your prescription so that we can make sure to avoid any mistakes with your new pair. Please forward it to returns@glassesusa.com at your earliest convenience.

Thank you for your patience.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States