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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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Michigan
1 review
0 helpful votes
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Great sale
February 4, 2019

I would give a fifth star however I have to get the glasses first.
I have use glasses.com and I am very satisfied.

Date of experience: February 3, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sheila,

We're glad that you enjoyed your shopping experience on our site.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Great Value
February 4, 2019

Great value for you buck! The website is easy to use, they have a very wide selection of frames to choose from ranging from brand name to non brand names. It's always a great experience shopping here!

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Brandon,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

We appreciate the 5 Star rating very much.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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Great service!
February 4, 2019

I was simply WOWWED by this whole process! By not having to got to an office to order glasses is where its at!

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Thomas,

We're very happy that you enjoyed your shopping experience on our site and delighted that you loved the convenience.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Michigan
1 review
0 helpful votes
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Awesome experience
February 4, 2019

Highly recommend for online glasses shopping, it was an easy process with lots to pick from AND they have paypal

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Makayla,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Georgia
1 review
0 helpful votes
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AWFUL.
February 4, 2019

Unhelpful, what's the point of having a fast response time if no one can solve the problem? Uninformative, and unhelpful at best. You guys knew that my package was lost, but still refused to give me my return. This is fraudulent behavior so you really shouldn't be advertising a money back guarantee. Absolutely ridiculous, and false advertisement.

Date of experience: February 2, 2019
Florida
2 reviews
0 helpful votes
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High Quality Glasses at a Great Price
February 4, 2019

I was so happy with my last order that I ordered the same frames again in a different color. The prices can't be beat!

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Susan,

We're thrilled to hear how much you have enjoyed shopping on our site and delighted that you love our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

New Jersey
1 review
0 helpful votes
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New glasses
February 4, 2019

Can't wait til they arrive. I hope they fit. I went without the progressive or bifocals as those make me crazy. I can see perfect up close and the progressives seem like they blur up close.

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Clifton,

We hope that you will love your new glasses. If you are not satisfied, we do offer a 14 day no questions asked return policy.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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First glasses order
February 4, 2019

Very easy... I'm excited to see the product! I have never ordered glasses from online before. I'm not sure what else to say, LOL. Now, it's a matter of wait and see!

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Judith,

Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We delighted that you found the process very easy.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Florida
1 review
1 helpful vote
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Easy ordering
February 4, 2019

Simple and easy to order as long as you have your prescription and is up to date. Very good features on the sight, just wish I could have used the BOGO on my progressive glasses but their discount still made it easy to purchase 2 pairs.

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Robert,

We're glad that you enjoyed your shopping experience on our site and delighted that you applied a great promotional discount coupon on your order.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Malaysia
1 review
0 helpful votes
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Trustworthy Company
February 4, 2019

I ordered 3 pairs of glasses on 3 different occasions - very happy with 2 pairs, not as happy with the third pair because I made a por frames selection. My own fault, though that did make me somewhat more cautious about ordering online again.

Date of experience: February 2, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Lydia,

We're happy that you have enjoyed your shopping experience on our site. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site for all the assistance you may need.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Worth looking at
February 4, 2019

Purchasing glasses through this sight is worth looking at. Easy process. Somewhat overwhelming. Found my frame to be huge, much too big for me. Did not expect this to be the case as I had tried them on virtually. Was disappointed by the amount of time it took to ship. They do not mention number of days for processing and such. Slightly misleading. But price and options are great.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Janet,

We're sorry to hear that your frames were too big but glad that you loved our great selection of affordable eyewear. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site for all the assistance you may need.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Great customer service
February 4, 2019

I purchased two pairs of glasses. Returned one because they didn't fit properly. I talked with two different customer service reps and they could not have been nicer. The prices are affordable and the quality good. I recommend GlassesUSA.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Diane,

We're very pleased to hear how helpful our service representatives were in assisting you with your order.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Nevada
4 reviews
0 helpful votes
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5 Star Service
February 4, 2019

My first order went very smoothly. Maybe a bit longer delivery time than expected but still OK. Now I am ordering two more pair through a 2 for 1 offer. Great deals! *****. James

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear James,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you are placing another order with our buy 1 get 1 free BOGO offer.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Illinois
1 review
0 helpful votes
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Time
February 4, 2019

I ordered 2 pair of glasses,(I believe in November) they came... neither pair were even. If you put both arms out and put them on a flat surface, only one arm of each par touched the table, one pair had a very rough metal screw. I had several interactions with your company getting a return label. Finally the beginning of January I got the label ( I had asked if they could mail it to me, I don't have a printer and was off work for Winter Break from my job. The message I got back was just to wait until break was over and print it at school. I did and mailed them the day we got back to school. I just got them yesterday. I do like my glasses, both pair are a little loose though. I will not return them... I think it really took a long time for the return process. My total time from ordering them until I got the repaired ones back took way to long... from mid November until the end of January. What do you think?

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Rina,

We're glad that you are enjoying your new glasses and sorry to hear that the exchange time took longer than you had expected. The returns process begins when we receive the glasses back at our returns facility.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

California
2 reviews
0 helpful votes
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Good service!
February 4, 2019

Fast, responsive, reasonable. Can't imagine getting glasses anywhere else! Thanks for everything. Will recommend you to others, for sure.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Eleanor,

We're very happy that you enjoyed your shopping experience on our site.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Arizona
1 review
0 helpful votes
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Nice glasses, good experience
February 4, 2019

Took a chance first time ordering a completely new pair of glasses online. Really impressed by quality of frame ( design similar to more expensive frames I had tried on at shops), and communication, website, shipping and case. So affordable, makes me more inclined to get more glasses.

Date of experience: February 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Casseybug,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Maryland
1 review
0 helpful votes
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Just not the right fit
February 4, 2019

I love my glasses that I ordered, BUT they're a little to wide for my face and are easy to slip off and I don't like wearing them because they go upward from my nose to ear rather than straight across. I took them to my eye Dr. to see if the eye center could make them straight. She said no because that's the way the eyeglasses are made and why I really shouldn't buy them online.
However, I will say that I didn't call GlassesUSA about them, mainly because I didn't feel like sending them back, but now I just wasted my money because I'm not wearing them.

Date of experience: February 1, 2019
Washington
1 review
0 helpful votes
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Yay
February 4, 2019

I love my glasses from Glasses USA! They are reliable and consistent. They are also very accurate in their depictions of the glasses online. The "Try On" feature is very useful as well.

Date of experience: February 1, 2019
Iowa
1 review
0 helpful votes
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So-so experience
February 4, 2019

Web site/selection process is awkward. Time from order to receipt much too long in today's "instant " society. Glasses fit not good. Doubt I will order glasses online again.

Date of experience: February 1, 2019
Arizona
1 review
1 helpful vote
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SO EASY
February 4, 2019

Can't believe it lets you use a picture to try the lenses on your face, I live a state away from my husband and this way he was able to help me pick out the pair, I will use this service forever! I wish this was around when I was kid! Reasonably priced., love.

Date of experience: February 1, 2019

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States