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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Glasses are terrific! Iike the look, feel, and flexible hinges. Will order again next time I need glasses. And the price was fabulous, so much cheaper than "regular" eyeglass places
I found the quality of the glasses to be very poor quality. I can spend just a little more and get high quality frames
Dear Sandra,
We're sorry to hear that you were disappointed with your glasses. That's why we offer a 14 Day no questions asked return policy.
If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Chat could be more knowledgeable but the prices and website are good. Overall, good experience. Please enter at least 100 characters.
Dear Virginia,
We're sorry to hear that our service representative was unhelpful in solving your issue but happy to hear that you did enjoy the overall experience of shopping on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
You advertised a 65% first time discount and didn't give it. You online chat person did a great job.
Dear Roger,
We're sorry to hear that you encountered a problem with our discount coupon while placing your order. We are glad to hear that our service representative was helpful in solving your issue.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Wonderful. I needed help with my coupon and the person who helped me was GREAT! I give this website a thumbs up
Dear Ariel,
We're happy you enjoyed your shopping experience on our site and pleased that our service representatives were very helpful in finding you a great discount coupon.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Love my new glasses and price was Great Too! They Look great on and prescription is right on too. I have received several compliments to.
Dear Tyrese,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great price! Got 2 for $40, one for me one for my boyfriend. It was the best deal out there for glasses
Dear Laura,
We're glad that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy and convenient
Fantastic easy service! Really enjoyed anytime you think in glasses think in glassesusa!
Dear Sami,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to shop, great prices. You can upload a pic and see what they will look like on your face. What more do you want?
Dear CJ,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Seems like a good selection of stylish frames. I also like the discounts, might have to buy another pair soon. Thanks.
Dear Dr. A,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
We appreciate the 5 Star rating very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My first time ordering from Glasses USA. It was recommended by a coworker. Can't wait to get my glasses!
Dear Patricia,
We're happy that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The directions are easy to follow and the glasses are always exactly what is pictured. Never disappointed and the deals are always the best.
Dear Robin,
Thank you for the ringing endorsement. We're delighted that you enjoy shopping on our site and love our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I have to be honest, I learnt about this site through a youtube reveiw because purchasing online can be scary. Holy crap was I wrong!
I know I could have just purchased the Ray Bans brand but I'm on a budget and the Otto Magnus and Elliot Black/Gold are my literally just like the Ray Bans quality and style.
Thank you GlassesUSA for this! Happy momma can finally see in style!
Dear Rhiannon,
Thank you for choosing GlassesUSA.com. We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was easy and awesome, will definitely buy again
It really wants to type at least 100 characters
So im just gonna write until I reach it so I can finally check out
Dear David,
We're glad that you enjoyed your shopping experience and delighted that you found our site easy to navigate.
Thank you for choosing GlassesUSA.com and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordering was easy lets see if it fits odd that it makes you leave a review when I haven't even tried it yet.
Dear Nadia,
We're happy that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy experience and great prices for a broke college student! Thanks! I got some bronze metal frames that are round and I am super excited to try them on. I only paid $31. My other glasses I got from an actual eye doctor location were almost $100, so I am very happy about only paying $31.
Dear K-G,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
First time ordering glasses online, great experience. I have been going to my regular optometrist and I have been getting ripped off all these years. If I knew it was this easy to order online I would have done so years ago. I loved the different selections of glasses and I am super excited to receive my order soon.
Dear Vania,
Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We delighted that you found the process very easy and loved our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I don't love ordering things online, but this site was not hard to use and i was VERY happy with the glasses and the prices. I was SO happy, in fact, that i bought a second pair.
Dear Nancy,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Need new glasses in a pinch? This is the answer. You dont need to go to the doctor for a new prescription, very helpful
Dear Alexis,
We're very pleased that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered 2 pairs of glasses when they had the offer to buy one get one 1/2 off. I got my 1st pair in a reasonable amount of time and they were great but there was no information about my 2nd pair. I went on line to track the order and couldn't get any tracking information... that service usually doesn't work. So I sent an email to customer service and they said my concerns would be forwarded to the appropriate department. At that point I was told the frame I ordered was out of stock and I needed to order something else. At no point prior to my inquiry had I received any information from anyone at Glasses USA about the frames being out of stock. This was the first problem. Long story short... after multiple conversations with their call ctr cutomer service reps and a paper trail on their customer service web site, I finally got my 2nd pair 2 months from the initial date of my order. I like my glasses but the communication is HORRIBLE and it should never take that long to resolve a problem.
Dear Paula,
We're sorry to hear that part of your order was delayed and that our service representatives were unhelpful in providing you with an updated status on the pair of glasses in question. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We are happy that you are enjoying your new glasses and we want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA