On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I purchased the youth stark frames in brown in november. My son accidently broke the ear piece off this evening. I used the chat module to figure out my options; i was curious about repair services. The employee stated they didnt offer that, so i asked about exchanges or returns for broken items and was told i had 14 days from purchasing to return. I feel as though the quality and functionality of the frames should be more important than being able to return a pair that just didnt look good. I am very displeased with the way the chat went, as there was no "sorry for the inconvenience" "or i apologize that i wasnt able to assist your needs". I will not purchase from this website, the cost of frames and lenses is no cheaper than other optometry services, and at least repairs or exchanges are offered elsewhere
Dear Meghan,
We're sorry to hear that our service representative was unhelpful in solving your issue. Our Service Manager has emailed you directly to help resolve the problem with your broken glasses.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Easy to use interface and appreciated the option to upload a photo and look at the designs on my face.
Dear Lauren,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I broke my glass and was looking for new pair. My friend recommend this website to me. The process is clear and easy, and the price is fairly cheap.
Dear Li-Fan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I loved the pair of glasses I ordered. They fit perfect and the lenses were high quality. I will order from this website again in the future. Very satisfied.
Dear Valerie,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Wow. What an incredible journey. From the moment i laid eyes on your website, i knew it was a match...
Dear Luke,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Best site, best prices, easiest movement around the website, fast check out... perfection!
Youtube helped me find you
Dear Ronny,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our site very easy to navigate
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses that I ordered and received did not have the thickness or substance
Suggested by the picture. The color was not true either.
I returned the glasses.
Dear Marshall,
We're sorry that you are disappointed with the glasses you have received. That is why we have a 14 Day no questions asked return policy. If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
They came kinda later but it's good quality. The cases are good quality and so are the cleaning clothes.
Dear Holland,
We're happy that you are enjoying your new glasses and sorry to hear that they did not arrive as quickly as you had hoped. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
I was not given a choice of lens colors. I am not sure, but I think one is clear and the other is grey.
Dear Dale,
The order you placed was for one pair of glasses with clear lenses and the other pair for sunglasses with gray tinted lenses. If you would like to make any changes, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Glasses were delivered while I was on vacation. When I returned and discovered the glasses were way too big for me, I was not able to return for refund or exchange. Only 14 day return policy. No more GlassesUSA for me.
Dear John,
We're sorry to hear that you were unable to return your glasses. Our Service Manager has sent you a return shipping label so that you can return the glasses.
We want to thank you for bringing this issue to our attention.
Yours truly,
GlassesUSA
Easy ordering process; looking forward to receiving my order - will recommend to others that are looking to order eyeglasses
Dear Tammy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So far so good. Easy to order. Hope i will be pleased. Dont know what else you want me to say before i see and wear the glasses.
Dear Jacob,
We're happy that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I'm surprised by the quality based on the price point. I'll continue to use GlassesUSA for my future purchases.
Dear Kasey,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This website has tons of great frames, shopping on GlassesUSA was an amazing shopping experience! I will be shopping here again for my next pair of frames!
Dear Alice,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I really enjoyed ordering from here! It was quick, easy and had fashion eyewear! I would order again!
Dear Miriam,
We're glad that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The ordering is easy, the prices are a little deceptive, it is an easy way to get glasses to my relative who tends to break hers a little too often!;^)
Dear John,
We're happy that you found the ordering process on our site to be very easy but sorry to hear that you found the service slow. If you ever require any assistance while placing your order, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
It was so easy to enter my Rx and get some great glasses. I am very impressed with the lenses. Great quality!
Dear Leann,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The initial deal offered on most sales through glassesusa is great. They offer steep discounts, free express shipping, etc, etc. I ordered my glasses and they arrived in record time. That's when the problems started. I took the glasses out of the box, put them on, and noticed definite blurriness. I checked the prescription they sent, and it was incorrect. I contacted the glassesusa customer service department, and after nearly 30 minutes of waiting, I was told to send the old pair back via snail mail, and once they were received, a new pair would be made and shipped to me using standard shipping. Since the mistake was made by glassesusa, I requested that the correct pair be sent out immediately using the shipping method from the original order. I just wanted my glasses. I was told that there was nothing that could be done, I would just have to hunker down and wait. And wait I did. The turnaround time for the whole process was about a month and a half. For one pair of glasses.
Dear Garrett,
We're sorry to hear that you experienced a delay in receiving your exchange order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Called in twice about an issue I had with my order. Returned one item in my order for a full refund and exchanged the other. I received both pairs back in the mail and was told I am no longer able to return the pair I wanted to return in the first place for a full refund. The customer service rep who I got both times I called in, continually talked over me and kept talking in circles and was extremely hard to understand. Up until this point I was very pleased with Glasses USA. But at this point I don't think I will be making another purchase in the future. This problem has still yet to be resolved.
Dear Allison,
We're sorry to hear that you experienced difficulties with your order and that our service representative was unhelpful in solving your issue. Our Service Manager is reviewing your order and will have it resolved for you.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Henry,
We're happy to hear that you enjoyed your shopping experience on our site and our great promotional discounts.
Enjoy your new glasses.
Yours truly,
GlassesUSA