GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
Ordered glasses. They called me to tell me what I wanted would be $150 instead of $24. Told them to cancel my order, which they shipped anyway. No credit on my CC, so I disputed the transaction. 10 days later I received the glasses. Sent them back. Have no idea if they arrived. CC company gave me a credit for the $24.
Had trouble finding new glasses but you guys masde it so much easier then other places for way better prices
Dear Octavio,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Been trying to get cheep glasses and this is the perfect way... i think the try at home option is great because then you dont have to worry about not liking them
Dear Ruhin,
We're happy to hear that you enjoyed our home try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My daughter and I had a very nice time picking out glasses online after trying some in the store so she could see what she liked. We narrowed down her favorite choices and ranked them. Love that when you type in the name of the style in the search box it shows an image of the style. This helped a lot in her rating the glasses.
Dear Gabrielle,
We're happy to hear that both you and your daughter enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I just wanted an extra pair of glasses to keep in my home office. I found a pair at a great price, and customer service helped me choose the right lenses.
Dear Michael,
We're pleased to hear that our service representative was very helpful and that you enjoyed our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Perfect pricing and a great selection of frames to choose from! So nice to be able to afford two pairs of glasses as I'm forever misplacing a pair.
Dear Amy,
We're pleased that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Alexis Hudson made it easy. If I felt more comfortable I would have ordered 2 pairs this just seemd ot good to be true
Dear Adam,
We're pleased to hear that our service representative, Alexis, was very helpful and that you enjoyed our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I have over 25 pairs of glasses from GlassesUSA, They are priced so low that I can afford to buy one for every outfit I have!
Dear Kathy,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very easy to use. Please provide pictures of glasses on people on every set of glasses. Thank you very much easy process, happy customer.
Dear Irma,
We're thrilled to hear how much you enjoyed your shopping experience and delighted that you found the ordering process very easy.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I just lost my glasses. I sat down and reordered in less than 5 minutes. So convenient to have my prescription on file.
Dear Margo,
We're happy that you could reorder your glasses so quickly and easily.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordering glasses on GlassesUSA is quick and easy. Plenty of help if you need it. I will use them again.
Dear David,
We're thrilled to hear how much you enjoyed your shopping experience and delighted that you found our site quick and easy.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very easy upload your picture for virtual try on and you are off :) Such an easy way to shop for busy professionals
Dear Gail,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Just ordered for the first time so I haven't received glasses yet so can't rate on the product but ordering was very easy!
Dear Stacy,
Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I called customer service about my prescription. The representative was very professional and provided me with the exact info I needed to confidently place my order. I jumped back online picked my frames and ordered two pair!
Dear Sharon,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that our service representative was helpful.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have ordered several pair and have been pleased. I do like the lenses better without any treatment
Dear Keely,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
The prescription scanner was easy to use. The glasses are reasonably priced. I just ordered them so I haven't received them yet, but I am excited to!
Dear Breanna,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Glasses arrived in a timely manner and look great! My boyfriend gets lots of compliments on these glasses. Great deal for the price!
Dear Kay-Marie,
We're happy you enjoyed your shopping experience on our site and delighted that your boyfriend loves his new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I placed an order on January 17th of 2019. The order went for production on January 18th. Today (February 6,2019,) the site shows that it is still in production. The 800 number calls go to Philippines call center. Those people do not know anything more than what shows up on the site. The only way you can contact anyone in the U.S., is by writing to them. We are talking about prescription glasses here.
This is my first and last order with GlassesUSA.
Dear Ashish,
We're sorry to hear that our service representatives were unhelpful in solving your issue. Our Service Manager will contact you directly to help resolve the issue.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
The site remembered my last order so I could easily reorder glasses with my new prescription. Automatically applied a $100 off coupon for me.
Dear Julia,
We're glad to hear how easy it was for you to place another order with us and happy that you enjoyed a great discount off your order.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great web site. Very user friendly. Also, the prices are so much better than neighborhood stores. I will use this service again.
Dear Ronald,
We're pleased that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ann,
We're sorry to hear that your glasses were shipped before we received your cancellation request. Apparently, you had placed your order for reading glasses but later informed us that you required an upgrade to progressive lenses.
We pride ourselves on an easy and efficient returns policy, whether you are canceling an order or returning it.
Yours truly,
GlassesUSA