GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
Ordering was easy and the discounts are good. This is the second time I have used glasses usa. They send updates on your order all through the process and the quality is great.
I am beyond frustrated and have been waiting patiently for my package to arrive. I spoke with their customer service department and have heard nothing but excuse after excuse. Any logical person would see that the package is lost at this point based on the tracking information.
I am done speaking to someone overseas who cannot do a single thing about this. I want my glasses or a refund so I can order from another vendor. The tracking information has not been updated since February 1st. I have already spoke with DHL and confirmed that I should have received this package no later than February 4th. I spoke with USPS and they agree with DHL. I should have received my order no later than this week.
Every time I ask for an update they continue to blame the weather. Are you kidding me? Is this the normal script of excuses when there is a delay in shipping? The delivery service would even note themselves there was a delay which was not the case.
Their customer service is useless, they don't have the authority to do anything. All they can do is send an email then you have to wait another 1-3 business days to get a contact from someone by email.
Dear Samson,
We're sorry to hear that you have encountered a delay with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears your glasses have been delivered to you. We hope that you love them and thank you for shopping at GlassesUSA.com.
Yours truly,
GlassesUSA
Awesome company to buy from. I mean awesome. Everyone I talk to about them, that have used them, love them.
Dear Diana,
We're pleased to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered a pair of glasses and they took over a month to get here. When they came they were made with the bifocal wrong. I sent them back and expidited the shipping to 2 days. It took them another month and i kept emailing them but they had no answers for me on why they were taking so long. When i got them they were ok but i will never order from them again.
Dear Sandy,
We're sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
This is my first experience ordering glasses online. It was not quite as easy as I had been led to believe. Also I am a senior, so maybe my skills are not the greatest. I do like the glasses I got OK.
Dear Carol,
Thank you for choosing GlassesUSA.com for your first online eyewear purchase. Our service representatives are available 24/7 at 1 844 244-1186 if you ever need assistance.
We are delighted that you love your new glasses and appreciate your review very much.
Yours truly,
GlassesUSA
Good service! I spoke on the phone with a sales associate and she was more than helpful. Experienece was amazing and ii cannot wait to get my glasses!
Dear Connor.,
We're pleased to hear how much you enjoyed your shopping experience on our site and delighted that our service representatives were very helpful.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I found my perfect size and it was easy to order. Lots of choices and again so easy. Would recommend to friends, Thank you
Dear Deborah,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Thanks for the chat support! Using PayPal helps as well. Hope I like this pair as much as my other ones.
Jo
Dear Jo,
We're delighted to hear that you enjoy shopping on our site and please that our chat representatives were very helpful.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Twice I ordered glasses for myself. Twice for others. Twice my personal order was wrong. Twice others' orders were good.
Go figure... I'm done.
Dear Allistair,
We're sorry to hear that you experienced difficulties with your glasses. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat to provide you with knowledgeable and professional assistance.
Yours truly,
GlassesUSA
Quality glasses at great prices! I am a repeat customer of Glasses USA. Easy to order and even had special size glasses that are hard to find in stores. I highly recommend this site.
Dear Maria,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Great deal! Let me put in clear lenses to just buy the frames, and let me use amazon pay so checkout was a breeze. A++
Dear Cynsa,
We're thrilled to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I was having an issue with placing the order. I then went on the chat button for some help. Let me tell you, it was not helpful at all! Took about an hour to receive an update. I figured it out on my own and I believe it was my fault. I checked the box where it states that the billing and shipping address were the same(they were not).
Dear Krystal,
We're sorry that our service representatives were unhelpful in solving your issue but happy to hear you managed to successfully place your order.
Thank you for choosing GlassesUSA.com. And enjoy your new glasses.
Yours truly,
GlassesUSA
Well hopefully i am pleased, response for my question was fast. Wish me luck. I look forward to purchasing another pair. PLEASE LET ME HAVE ENTERED MY INFORMATION CORRECTLY
Dear Marilyn,
Thank you for choosing GlassesUSA.com. It appears your prescription is entered correctly and your glasses are being produced.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The ability to view the glasses on your own photo makes choosing your style easy. This is my second purchase from Glasses USA. The ordering interface is well thought out, clear and easy to use. All in all a great experience. Thank you!
Dear Tim,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Thank you for returning to our site to purchase your eyewear.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love my new glasses! They were so much more affordable than a traditional glasses store. The glasses description on the website was clear and accurate. I received my glasses within 2 weeks!
Dear Heather,
We're thrilled to hear that you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Good style classy tortoise good price easy to order I will wait and see when I get the product when delivered
Dear Alejandro,
We're delighted that you enjoyed your shopping experience on our site and happy to hear you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I've ordered several pairs from them. They have great prices, fast shipping, and a huge selection of different styles.
Dear Leslie,
We're pleased that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I lose a lot of my glasses. Cheap glasses usually look terrible so I'm glad I found a place with great deals where I can replace glasses 2 or 3 at a time. The only issue I had was one pair of my glasses had loose lenses that wiggle when I move my head. Not a big deal so I didn't complain about it.
Dear Chase,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My kid keeps loosing her glasses and I finally chose to give Glasses USA a try. They definitely beat Optometrists prices.
Dear Ariana,
Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience on our site and happy to hear how much you loved our great selection of affordable eyewear.
Yours truly,
GlassesUSA
Love GlassesUSA! Always have great experiences. The products I have ordered have been just what I expected. First time I ordered I was worried they wouldn't really be good quality, but after that first pair I was sold and always get my glasses from here now!
Dear Miranda,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Craig,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you find the ordering process very easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA