GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
I'm not sure of anything other than the use of the website. I have yet to receive my order at this time.
Glasses were per prescription and quality as expected glasses were per prescription and quality as expected
Dear Richard,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I have purchased glasses from this company before my most recent purchase and didn't have an issue. This time around, I bought two pairs that were over $150+ each because i added all the different coatings that this company offered. I received my order and noticed that there was a circle on the lens on both pairs that had (looked like permanent finger prints) on both pairs of the lens part of the glasses. I spoke to someone in returns and they said i would receive full refund when i send them back, although I just wanted the lens to be fixed. After several different emails from explaining the issue over and over again (someone new everytime) i decided to send them back because i was assured (after calling) that the company would be able to replace just the lens and they could do a quick turn around b/c it was their issue not mine. Literally the same day i sent them back I received an email that they wouldnt be able to replace one of my frames because they were out of stock. Now, i am trying to explain that I just need the lens fixed, there was no issue with the frames, and again! No one took talk to with a clear answer, just continuing to offer me a full refund or to email and wait for a response. This is such a disappointment. If anyone from the company reads this feel free to contact me my order is # *******
Dear Maddie,
We're sorry to hear that you encountered difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Our Service Manager will contact you and assist you in this matter personally.
Yours truly,
GlassesUSA
I got a pair for Christmas ended up costing about $30. Took it to my eye doctor they charged me $80 dollar for my prescribed lens, and that's just regular, no anti relfectant or anything special. I lost those glasses and reordered the same pair and entered my prescription here, came out to $60 with anti reflection and anti scratch. I don't think i'll ever go anywhere else.
Dear Diane,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I first ordered two pairs of glasses on 1/7/19. They were delivered to me on 1/22/19 as expected which was great. Unfortunately when I tried them both on it was pretty blurry. I believe it may have been my mistake in entering the prescription, and one pair did not fit. I went on the website, corrected my prescription and completed the return/exchange request form-- because I was exchanging both pairs for 2 different reasons i did it the form twice apparently, not realizing it would give me two different shipping labels also. When I went to the post office she stated it was best not to separate the pairs, to keep them in the original packing and just use one shipping label. My glasses were received by the returns department on 1/29. I have used chat, I have emailed and I have called. Customer service has not helped, all they can do is "log a ticket" and forward it on. The returns department is trying to say they have only received ONE pair---when BOTH pairs are in the same box. Just because I did not use both shipping labels? They cannot see that I filled out the exchange form and obviously sent back BOTH pairs? I truly loved the glasses, have heard great things of GlassesUSA and just wanted a simple exchange and it is becoming a nightmare.
Dear Melissa,
We're sorry to hear that you mistakenly returned both glasses with the same shipping label. Our Returns Dept. has contacted you regarding your exchange order. All we need is for you to send us your revised prescription.
Yours truly,
GlassesUSA
Discount saved me tons dude. They. Are making me tye 100 characters i just. Want. To. See man wth lke mandatory minumus were supposed to be banned i thought
Dear Keoni,
We're delighted that you enjoyed your shopping experience on our site and loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Customer was very helpful they help to buy frame which I was having a hard time doing. Keep up your wonderful service with wonderful service people will keep coming back
Dear Mary,
We're happy to hear that you enjoyed your shopping experience on our site and delighted that our service representatives were very helpful.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Ill refer this place to everyone, such a variety of glasses and the frames are good. And then all the other stuff like the hidden back room where the hookers are,
Dear Dan,
We're glad to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I recently visited my local eye doctor to have my eyes checked and after revealing that I am very near sighted, I was given an option to buy glasses there for minimum of $69 a pair for the worst, cheapest pairs of flimsy glasses. For a nice pair that would withstand school, work, and 2 small kids, I would have had to pay upwards of $130 or more. We politely asked for my prescription and left to look elsewhere. My husband found GlassesUSA the next day and so far the experience has been amazing. I was already impressed by the options and the prices, then I saw the try at home option. I can try two glasses of my choice, for free, and pay for only what I like. This site is a wonderful and much needed addition to the eye-care industry. Bravo guys! Truly awesome!
Dear Carrie,
We're happy to hear that you had a great shopping experience on our site and enjoyed our Homel Try-On feature. It really does make shopping for eyewear online much easier.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Very user friendly when ordering my glasses 5 star rating. Many colors to choose from. Hopefully they look as nice as in the picture
Dear Deborah,
We're glad to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Convenient place to buy glasses especially if you have a busy schedule. Got my daughter her glasses here and will use them again
Dear Julia,
We're thrilled that you enjoyed your shopping experience on our site and delighted that you found your daughter a great pair of glasses.
Thank you for choosing GlassesUSA.com.
We look forward to your next visit.
Yours truly,
GlassesUSA
I have compared to other offers and these guys cant be beat. Period
Solid value great qaulity. I have multiple pairs styles
Dear Michael,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
So affordable and tons of trendy frames. Made it so fast and easy to pick the perfect glasses! Would recommend.
Dear Taylor,
We're very pleased that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I've used GlassesUSA quite a few times now. And have always been very pleased with the affordability and simplicity of using their site. I will continue to use them in the future.
Dear Matthew,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The website is easy to use, the instructions are clear, and the model pictures are helpful when choosing frames. The only issue was some of the buttons (such as Try On and rotate) didn't work for me.
Dear Xochtlquetzl,
We're happy that you enjoyed your shopping experience on our site. If you ever require assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Thank you for making ordering glasses on line easy and affordable. I am anxious to get my new glasses. Thanks!
Dear Amanda,
We're pleased to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Just put in your prescription, find what you like, and you're done. And they have very convenient prices.
Dear Dani,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the ordering process very easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I would give it less then 1 star. I ordered glasses here about 3 weeks ago. I called and checked a few times as to when my glasses would be shipped to me. Every time I called they would give me a date that my glasses were going to be in my possession. It was coming up on this date so I decided to call in again to get an update since I got no email and the lady in the phone proceeded to say that the frames I ordered was out of stock! I ordered these glasses 3 weeks ago and was told they were in production and now they said they are out of stock?! Absolutely furious!
Dear Shea,
We're sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Process with amazon pay was very easy and straightfoward. Filling in the prescription was also easy. I am hoping the glasses fit and are easy to wear, the price was low so that would be awesome!
Dear Natalie,
We're happy to hear that you enjoyed your shopping experience on our site. If you are not satisfied with your glasses, we do offer a 14 Day no questions asked return policy.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Love the ability to upload a photo and virtually try on the glasses. Can't wait for them to get here.
Dear Amy,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Portia,
We're delighted that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA