GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
Nice selection. Easy checkout. Many options. Saved $87 from coupons. Have ordered here before and very happy each time.
Very easy and fast to get my new eyeglasses, also they have a good price. A lot of glasses you can choose the best for your face
Dear Henry,
We're happy to hear that you enjoyed your shopping experience on our site. Our virtual try-on feature really does make shopping online for eyewear much easier.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Fast, cheap and easy. Thank you for making so affordable. I hate that my review has to be so long though.
Dear Paola,
We're glad that you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Always have a great time ordering glasses through glassesusa. I will continue to use them forever. Love the different frames and deals they have to offer.
Dear William,
Thank you for the ringing endorsement. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Third Purchase! Nice variety to choose from, GREAT PRICES! Easy to navigate & find exactly what you need. Customer Service Reps are available to assist as well. Easy return for refund, exchange or store credit. What more could we ask for!
Dear Mis,
We are delighted to hear how much you enjoy shopping on our site and our great selection of affordable eyewear.
Thank you for the ringing endorsement.
Yours truly,
GlassesUSA
Found the right frames for my wife and at a great price. The ease of use of the website, with the ability to view specs... thanks
Dear John,
We're happy to hear how much you enjoyed our virtual try-on feature to find just the right pair of glasses for your wife.
Thank you for choosing GlassesUSA.com.
We hope your wife loves her new glasses.
Yours truly,
GlassesUSA
I have been going back and forth between Kaiser, Target and Costco to try and find glasses- my scrip is so small and I have a 5 year old and 2 dogs so I didn't want to spend a fortune on glasses. All the quotes were between $140 and $180! Just scored a pair for $49- are you kidding me? AWESOME!
Dear Kristen,
We're glad that you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for at a great price.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Website is easy to navigate. Used the online chat. Very successful. Last pair I had of sport glasses lasted 4 years
Dear Rosemarie,
We're happy that you found our site easy to navigate and enjoyed the services of our online chat.
Thank you for choosing GlassesUSA.com and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great experience from chat sessions to online ordering. Easy returns and great value. Love the service!
Dear Swarna,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordering process is quite easy and straightforward. I uploaded my latest prescription instead of typing it in, just to prevent any miscommunication, hopefully the quality/fit of frame and the lenses will be as good as pictured.
Dear Abhijeet,
We're delighted that you enjoyed your shopping experience on our site and found it easy to upload your prescription.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love Glasses USA. Their frames are unique and very affordable. I am on my third pair of frames. Great service and fast shipping. Highly recommend!
Dear Gabrielle,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.
The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.
A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it.
Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess?
Dear Megan,
We're sorry to hear that you have encountered problems with the glasses you are returning. According to USPS tracking, the glasses do not appear to have been returned nor has the tracking number on the shipping label been activated. Our Returns Dept. will follow up with you to help resolve this issue.
Yours truly,
GlassesUSA
Easy site to navigate! The checkout was fast and easy and the selections were wonderful. They had lots of cool frames to choose from.
Dear Claire,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I need to see how my glasses will look in person i don't know why i need to leave a review even tho i didn't get them yet
Dear Basil,
Thank you for choosing GlassesUSA.com. We're glad to hear that you enjoyed your shopping experience on our site.
If you are not satisfied with your glasses, we do offer a 14 Day no questions asked returns policy.
We hope you will love your new glasses.
Yours truly,
GlassesUSA
It was easy and half the price for two glass compared to my glasses I have right now. I love the look and the fact I can return them if the just don't look right on me like they did in the picture.
Dear Kaitlin,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for the 5 Star rating. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
As of right now it will have to say so far so good... but I'll wait until I actual receive the glasses in 5-7 days
Dear Dorian,
Thank you for choosing GlassesUSA.com. We're glad to hear that you enjoyed your shopping experience on our site. If you are not satisfied with your glasses, we do offer a 14 Day no questions asked returns policy.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordering from the site was quick and easy. Its so much cheaper than going into an eyeglass store. I paid half of what I would have been charged at a store
Dear Natalie,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The website is nice and the ordering was easy. May return if the glasses are good. They haven't come in yet because we just ordered them.
Dear Christopher,
We're happy to hear that you enjoyed your shopping experience on our site and delighted that you found the ordering process very easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
So much better than sitting in the eye dr office it was easy to do and there were many frames to choose from.
Dear Jane,
We're delighted that you enjoyed your shopping experience on our site and loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Super easy and fast! Loved that I could try them out virtually and all the coupon codes cut the price down over 50%. Can't wait to get them.
Dear Julie,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Briian,
We're glad that you enjoy shopping on our site and delighted to hear how happy you are with the glasses you have ordered from us in the past.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA