GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
I ordered my first pair of Corvallis and loved them so much I ordered another pair in black. Sturdy frames and I like the style.
Easy process for uploading and purchasing but there were so many options it was hard to look through them
Dear Naomi,,
We're happy to hear that you enjoyed your shopping experience. We do have a huge selection of eyewear to choose from. To make things easier, our filtering feature allows you to narrow down the selection.
Thank you for choosing GlassesUSA.com and if you have any questions, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
GlassesUSA gave me a discount on already cheap glasses and then i was referred by a friend and received addition discounts! Unreal and unmatched deals
Dear Heather,
We're thrilled to hear how much you enjoyed your shopping experience and loved our great selection of affordable eyewear and promotional discounts.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Let the glasses come before i can review. However, the experience was good. God, this mandatory review is annoying.
Dear Brijesh,
We are glad that you enjoyed your shopping experience on our site.
Thank you for choosing Glasses.USA.com and we hope you will love your new glasses.
Yours truly,
GlassesUSA
Great price and selection. Easy process for ordering. I'm looking forward to receiving my glasses in the mail
Dear Michelle,
We're happy to hear that you enjoyed your shopping experience and loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy checkout, and nice discount! Very satisfied with the quickness of the website and how it was so easy to upload my prescription.
Dear Frances,
We're delighted that you enjoyed your shopping experience and our great promotional discounts.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered some glasses and they were ok. I recommended it to a friend because she wanted cheap glasses. When you recommend a friend, you are supposed to receive a 10$ gift card for Amazon. I received it but it didn't work. After a lot of back and forth (and $#*!ty service), I finally received a new one and it is not working either. I would not recommend it to anyone else!
Dear Elise,
We're sorry to hear that you are experiencing difficulties with your Amazon gift card. Our Service Manager will contact you and help resolve the issue.
Thank you for your patience.
Yours truly,
GlassesUSA
Experience was poopy, frames sucked but then there she was big and good price just the way I like it so made it a little less poopy
Dear Jonathan,
We're happy to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is my second purchase. I bought two every time i order because they always have a good deal. Never buy glassess again in optic.
Dear Novani,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Great prices. Super easy. Excited for my glasses. Wish I knew this before I spent $600 on one pair at LensCrafters
Dear Heather,
We're happy to hear that you enjoyed your shopping experience and loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
PROBLEM AFTER PROBLEM
(1) I had a sales representative help me when I was order my glasses. He assured my that my coupon code was active on the order (lenses70). I was doing the home try on, so I asked if I could change the coupon code after my order depending on which classes I decided to keep- HE SAID YES. So... after my order was placed, I received a receipt days later- WITHOUT THE COUPON ON IT (everything was full price!). Well no worries, I thought. The rep had said I could change it anyways. NOPE. Now, I am being told that they cannot add a coupon code since my order was already placed. I was lied to and deceived in order to get my business. I have the chat transcripts. They do not care. They want me to pay full price for their mistakes!
(2) The order took forever to arrive. After some time, it finally shipped, but I could not get a tracking number. The website gave me an error whenever I tried to check the status of my order. And when I talked to a sales representative, they wouldn't give me a tracking number. After a week of trying to get my tracking number, they sent it to me the same day my package was delivered!
I AM SO DISAPPOINTED AND WILL NEVER RECOMMEND THEM OR PURCHASE FROM THEM AGAIN. TOO BAD.
Dear Francesca,
We're sorry to hear that our service representative was unhelpful in solving your issue. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
Our Service Manager will contact you to help resolve this matter in hope of restoring your faith in our company.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Excellent prices and easy to use. Amazing deals for the glasses on this site. Would recommend to everyone to start shopping from them.
Dear Nelson,
We're glad that you enjoyed your shopping experience and found our site easy to use.
Thank you for choosing GlassesUSA.com and for your recommendation.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The site makes it easy to upload a picture and see glasses options. The only issue is where to place the crosses over the eyes to get the fit on the picture correct.
Dear Connie,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy, lots of coupons and offers. I loved my experience here and there were a lot of glasses that I loved. There were so many choices and it was hard to pick just two pairs!
Dear Evelyn,
We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This was a very well set up and easy to use format online. Thank you as always for the intuitive system that you have put in place. Easy!
Dear Thomas,
We're happy that you enjoyed your shopping experience on our site and delighted to hear how easy you found the ordering process.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered glasses on the 5th of February and paid for express shipping ($10). Then slowly began to find out they put sunglasses through quality assurance testing that takes up to 6 business days not including weekends. When I went to cancel my order with them due to the extremely long time I had to wait for the glasses, the customer service rep told me they could not cancel the order because the glasses had "already begun assurance testing" (they hadn't even shipped yet!!). Then I requested a refund for the $10 shipping fee I paid which was essentially pointless and they refused that refund because it is in their terms and conditions that shipping is exclusive of "testing time." I have never been so shocked at utter lack of transparency within a company. I will never order from this brand again.
Dear Lilly,
We're sorry to hear that our service representatives were unhelpful in solving your issue. Our Quality Assurance test can take from 1 - 2 days. It appears that you received your glasses on Feb. 14
We hope you are enjoying your new glasses and wish to thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Great experience and very reasonable. Now waiting for glasses and see how they fit. I sam a first time buyer.
Dear Sydne,
We're thrilled to hear how much you enjoyed your shopping experience on our site and our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My Grandson seems to misplace his glasses often and at these prices I ordered 2 pairs. Can't beat the price compared to the eye glass stores.
Dear Deborah,
Thank you for choosing GlassesUSA.com. We are happy that you enjoyed our great selection of affordable eyewear for your grandson.
We appreciate your review very much.
Yours truly,
GlassesUSA
I love ordering with GlassesUSA, they always have the best deals and quality products. I just purchased two glasses for $68
Dear Vicki,
We're delighted to hear how much you enjoy shopping on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
$#*!ing great. Absolutely fabulous. Next level. Legendary. Flippin fantastic. Magnificent. Marvelous. Far from atrocious. Now i don't look like a 15 y. O. goblin anymore
Dear April,
Thank you for choosing GlassesUSA.com. We glad that you enjoyed your shopping experience on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA