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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I paid extra to get them faster and I still waited over three weeks to find out I bought the wrong pair. I sent them back and that was even worse. I have been waiting 5 weeks to get my returned glasses I have headaches everyday I really need them and am getting frustrated that they are not here yet.
Check out was a nightmare! Trying to use my credit card. Finally had to go to PayPal which I do not like to use but after several tries finally got the order submitted
Dear Teresa,
We are sorry to hear that you encountered difficulties while placing your order. We are glad that you succeeded in the end.
Our service representatives are always available to be of assistance and can be reached 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I was not prompted to measure the distance of my eyes as previous websites requested
I did not measure anything I hope these glasses fit.,
Dear Arlene,
We do provide instructions on our site on how to measure the pupillary distance (PD) of your eyes if this measurement is not included on your prescription. If you place your order without knowing your PD measurement, it will automatically default to the average adult measurement for both distance and reading vision.
If you have any concerns or would like to revise the measurement as entered on your order, our service representatives are always available to be of assistance and can be reached 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Super easy to work, with great pricing, check out was a breeze hopefully they come quickly and are good glasses for the price
Dear Samantha,
We're happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Good price. At first it wouldn't let me send my order. It kept telling me billing address was incorrect.
Dear Saul,
We are sorry to hear that you encountered difficulties while placing your order but happy you did manage to place it successfully.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I like the fact that I did not need to go in and wait for three hours at a optometry office. I will be using this sight again.
Dear Veronica,
Purchasing eyeglasses online should be easy and convenient. We're glad to hear that you navigated our site with ease and enjoyed our great low prices.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
It was easier to find out my choice of glasses with the reasonable and branded glasses.
Thank you...
Dear Sumia,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very good with service and customer support is really friendly. They ensure that u have the best experience.
Dear Jen,
We're delighted to hear that our customer service representatives were helpful. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and your feedback is an invaluable part of the process.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
One of the best online companies out there I've ever dealt with! No hustle, no bs! Strictly business. Easy to order. Never been disappointed (third pair ordered). They do care great deal about customer service too! Highly recommend!
Dear Alexandra,
Thank you for the ringing endorsement. We’re delighted that you love the glasses you have purchased from us.
We appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The site is well put together and organized. I can easily view & try on the styles. I love that there are so many options to choose from, great prices and constant coupons. One thing i would suggest to fix is When im applying my filters such as style color width and length etc the screen automatically jumps back to the top which is a little annoying but tolerable. Other than that its been a great first experience. I haven't received my glasses yet so we shall see.
Dear Brittany,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier. We always looking for ways to improve our customers' experience and appreciate your feedback regarding the filtering feature.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Really great ordering platform! I look forward to receiving my new glasses from this site. The discount was pretty significant, too.
Dear Samantha,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
You should provide a specific place to enter readers strength for people like me who don't have a prescription but like your beautiful frames.
Dear Patricia,
We do provide reading magnification values to be entered during the ordering process, although, this would require you to use the filter feature on our site. Our service representatives are always available to be of assistance and can be reached 24/7 at 1 844 244-1186 or by live chat on our site.
We are happy to hear that you love our selection of frames and sorry for any confusion while you were ordering.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Asking for a review before I receive a product is silly. However the ordering process was easy enough.
Dear Wayne,
We're happy to hear that you enjoyed your shopping experience on our site and found the ordering process very easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses were great, easy to, get, inexpensive and had plenty to chose from! Definitely recommend them
Dear Dionne,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The entire experience satisfies my expectation of as low a customer effort as possible. It was an easy peasy process.
The frames are of less quality and yet there are glasses and the cost was 1/3 what I've paid to my optometrist!
I'll definitely be back and have told others about your company.
Dear John,
We're happy you were satisfied with your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Good, good, good, good, good, good, good, don't need to ask for so much by way of comments...
Too much info for me to do again. Good luck...
Dear Vincent,
We're happy that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I always buy my glasses from GlassesUSA. With the discounts and style selection there's no reason to shop any where else.
Dear Hope,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to order, great price, have not received them yet but looking forward to it! I hope they look great on me.
Dear Rebeca,
We're pleased that you enjoyed your shopping experience on our site and found the ordering process very easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Reasonable prices & great frames. Love the designer brands. Easy shopping & always great deals. Hopefully my glasses will be just perfect when i receive them
Dear Ceslee,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Beats going to the optometrist for convenience and cost-effectiveness. Hopefully it works out but experience so far has been enjoyable
Dear L. H.,
We're happy to hear that you enjoyed our Home try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Whitney,
Your new glasses are almost complete and will be shipped out very shortly. You will receive a notification the moment they have entered in our quality assurance testing.
Thank you for your patience.
Yours truly,
GlassesUSA