GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service

845

value

594

shipping

622

returns

369

quality

508

This company does not typically respond to reviews

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14,120 reviews

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natasha P.

Tennessee

2 reviews

0 helpful votes

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Easy

March 12, 2019

Couldn't believe the discounts, got a pair for under $25 and FREE shipping. Excited to give these a try and if I don't like I can exchange or return

Date of experience: March 10, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Natasha,

We're delighted to hear that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Shelbie J.

Louisiana

1 review

0 helpful votes

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Awesomw!

March 12, 2019

This is the second (and third) pair of glasses i've ordered from here! They're EXCELLENT quality! Love them!

Date of experience: March 10, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Shelbie,

Thank you for the ringing endorsement. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Heather B.

Kansas

1 review

0 helpful votes

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Good quality

March 12, 2019

Overall good service, returned my first two pairs so we'll see how that works out. All in all will hopefully be bu2ying from again1

Date of experience: March 10, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Heather,

We're happy to hear that you enjoyed your shopping experience with us. Our 14 day no questions asked return policy makes it very easy to return any glasses that you are not satisfied with.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Cindy I.

California

1 review

0 helpful votes

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CHEAP PRESCRIPTION GLASSES

March 11, 2019

GlassesUSA is my new way to obtain inexpensive prescription glasses. I even purchased a pair for a friend of mine, she liked my reading glasses so much! Thank you!

Date of experience: March 10, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Cindy,

Thank you for choosing GlassesUSA.com. We're happy that you loved our great selection of affordable eyewear.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Jorge E.

Georgia

1 review

0 helpful votes

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First time shopper

March 11, 2019

I just ordered my first pair of glasses from GlassesUSA. I opted for home try on. I look forward to receiving my glasses!

Date of experience: March 10, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Jorge,

We're happy to hear that you enjoyed our Home try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Skye N.

Colorado

1 review

1 helpful vote

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So happy!

March 11, 2019

This is such a cool way to get glasses and I'm so excited to try my two new pairs for free! Thank you glasses U.S.A.!

Date of experience: March 9, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Skye,

Thank you for choosing GlassesUSA.com. We're happy that you loved shopping on our site.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Lisa C.

Kentucky

4 reviews

4 helpful votes

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Customer service is not good

March 11, 2019

I returned a pair, and decided to get a credit back to purchase a new pair. It's been a couple weeks and no credit, even though they have the glasses back. I've sent 2 emails, and no response. I just decided to return my second pair, and completed the return request on-line, and was told to wait for a shipping label to be sent, it's been 5 days, 3 e-mails, and one call to customer service, and still no shipping label!

Date of experience: March 9, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Lisa,

We are sorry to hear that you did not receive your store credit code in a timely fashion. Our Service Manager has sent you the store credit code and our returns department has sent you a pre-paid return shipping label.

Thank you for your patience.

Yours truly,
GlassesUSA

Steven D.

New York

1 review

0 helpful votes

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Re-purchasing a pair I love

March 11, 2019

These are the best-looking glasses I have ever owned. Unfortunately they lasted only about a year due to my lifestyle, but I bought the same pair again (under warranty).

Date of experience: March 9, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Steven,

We're happy that you found the glasses you were looking for and could order them with our 365 Day Manufacturers Warranty credit.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Shannon K.

Oklahoma

1 review

1 helpful vote

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Great Glasses for a Great Price!

March 11, 2019

I've been buying my glasses from here since 2017 and haven't been dissapointed in any of the pairs I bought!

Date of experience: March 8, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Shannon,

We're thrilled to hear how much you have been enjoying our products and services.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Phil Y.

Tennessee

1 review

0 helpful votes

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Great!

March 11, 2019

Easy, priced right and quick! I've been a customer for more than 5 years and return often! Why not have a pair to match every outfit?!?!

Date of experience: March 8, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Phil,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

JANELLE M.

Illinois

1 review

1 helpful vote

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FIRST TIMER

March 11, 2019

THESE ARE A GREAT PRICE AND IM SUPER EXCITED TO RECEIVE MY GLASSES IN THE MAIL. THANK YOU FOR THIS AMAZING OPPORTUNITY

Date of experience: March 8, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Janelle,

Thank you for choosing GlassesUSA.com. We're happy that you loved our great selection of affordable eyewear.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Samir M.

New York

1 review

1 helpful vote

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Director, HR Business Partner

March 11, 2019

Very easy process to buy and now just hoping easy to get them also via mail. Also very cost effective and site is very user friendly.

Date of experience: March 8, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Samir,

We're delighted to hear that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Polka P.

California

1 review

0 helpful votes

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Hassle-free

March 10, 2019

The website is easy to navigate and tons of great products at fantastic prices. I can't wait to get my next pair of glasses.

Date of experience: March 8, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Polka,

We're happy to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Waseem R.

New Jersey

1 review

0 helpful votes

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Great

March 10, 2019

Easy checkout...! Good service...! Hope my eyeglasses get delivered fast :)

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Waseem,

We're glad that you enjoyed shopping on our site and found our service to be very helpful.

Thank you for choosing GlassesUSA.com and for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Keyana G.

Massachusetts

1 review

0 helpful votes

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I NEVER GOT MY GLASSES

March 10, 2019

After speaking with customer service several times about the shipping issues and lack of tracking updates, my glasses never came, customer service didn't seem at all interested in taking control of tracking them down, and I have still yet to recieve an inquiry as to whether or not I revieved them.

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Keyana,

We are sorry to hear that you have not received your glasses. According to USPS tracking, your glasses were not delivered on account of an incomplete address as entered on your order. We will place a replacement order for you and send the glasses to you by expedited shipping.

Our Service Manager has emailed you directly with information details including confirmation of your shipping address.

Thank you for your patience.

Yours truly,
GlassesUSA

Danielle W.

Massachusetts

2 reviews

0 helpful votes

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Round glasses

March 10, 2019

So far great! Waiting for frames to come. Not interested in prescription only frames. Wonderful collection.

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Gay,

We're glad to hear how much you enjoyed our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Michelle X.

Pennsylvania

1 review

0 helpful votes

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Awsome!

March 10, 2019

I found these frames in a different store but they were not readers and I have been wanting them for a long time and found them on this site... I'm sold:-)

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Michelle,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Nen B.

New Hampshire

1 review

0 helpful votes

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Easy shopping glasses

March 10, 2019

Great prices, easy shopping
Log in with email or Facebook load/ search prescriptions choose frame done.

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Nen,

We're delighted that you loved our great selection of affordable eyewear and found the ordering process quick and easy.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Eric D.

Idaho

1 review

0 helpful votes

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Great!

March 10, 2019

Adding my prescription and checking out was super easy. Can't wait to get my glasses and leave another review!

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Eric,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Barbara I.

South Carolina

2 reviews

1 helpful vote

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Great

March 10, 2019

Love the styles and the ease of the site. Also to be able to "try" them on and see how they look! Great prices also!

Date of experience: March 7, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Barbara,

We're happy to hear how much you enjoyed our great selection of affordable eyewear and our Virtual Try-On feature. This feature certainly makes purchasing glasses online a whole lot easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Q&A (45)

Question

How long after i order my glasses does it take to receive them?

Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.

By Cheryll D., over a year old

See more answers (10)

Question

Hello, I ordered glasses earlier this month and I haven't even got an update past when they started production? Order number is 1000611203

Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.

By J A., over a year old

See more answers (4)

Question

Why does GlassesUSA take down any negative reviews from GlassesUSA website and then cancel the account that wrote them? Are you ashamed??

Answer: Because they're dishonest. They stole $193 from me in store credit

By Trudi M., over a year old

See more answers (3)

Question

Are you any better now? There are soo many negative reviews..

Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.

By Ashley C., over a year old

See more answers (10)

Question

Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. Have these problems been addressed?

Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.

By GlassesUSA C., over a year old

See more answers (6)

Question

Is there any class action lawsuits against them?

Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!

By Sharon K., over a year old

See more answers (2)

Question

How long does it take for glasses to deliver from glassesUSA?

Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.

By WATUTHANTHIRIGE A., over a year old

See more answers (5)

Question

HOW LONG DOES IT TAKE THYEM TO PROCESS AN ORDER...?

Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints

By Christel W., over a year old

See more answers (8)

Question

How long to get glasses

Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.

By Pamela D., over a year old

See more answers (3)

Question

How long does it take for a full refund to process?

Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.

By Dave C., over a year old

See more answers (2)

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108 reviews are not recommended

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.

glassesusa.com

Founded in 2008

New York, NY, United States

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