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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Sizes wrong, prescription wrong, ray ban frames seem counterfeit. All made and shipped from Asia. Express service and express shipping mean nothing. Customs delays cause overseas shipping. Glasses USA has nothing to do with USA but rather just a name.
This is a great place to save on your glasses. Have ordered several pairs and have liked them all.
Annelisa Grant
Dear Annelisa,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site and love the glasses you have ordered.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Have not yet received my glasses but love the ease of purchase at GlassesUSA. Hoping I love them, they made it simple if you have your prescription.
Dear Janie,
Purchasing eyewear online really is fun and easy. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Well it is a good site, yet it is not user friendly trying to pick glasses. As of right now I am going on faith that the glasses fit. Obviously not by sight.
Dear Andrew,
We are sorry to hear that you encountered difficulties in picking out glasses for yourself. Our service representatives would have been happy to help and are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses. If you are not satisfied, we do offer a 14 day no questions asked return policy.
Yours truly,
GlassesUSA
It's been three months and now they are telling me it will be another month before my wife will receives her two pair of glasses. Ordered glasses on 12-12-18.
Dear Greg,
We are sorry to hear that you have experienced a delay with your exchange order. The exchange order has been placed and will completed and shipped out to you very shortly.
Thank you for your patience.
Yours truly,
GlassesUSA
GREAT DEALS, AWESOME PRICES, HAVE USE SEVERAL TIMES AND HAVE NEVER HAD A PROBLEM. THANK YOU FOR FAST DELIVERY
Dear Gerald,
Thank you for the ringing endorsement. We're thrilled that you enjoy shopping on our site and love the glasses you have purchased.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to navigate through web site. A great selection of glasses to choose from with affordable prices.
Dear Unic,
We're delighted to hear that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to order glasses hopefully the glasses will be as good as the website. I expect to know within two weeks.
Dear William,
We're glad to hear that you enjoyed your shopping experience on our site and happy that you found our site easy to use.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Hi,
When I originally ordered, it was at 70% off, I included my payment and thought the glasses were coming. They didn't. So, I reordered, and added a par, but only received 40% off when it was supposied to be bogo. I received an email stating that I didn't include my RX. Ok, redid. Then I received a messaged saying that I would reeicve 70% off my original pair, so I went back and there was my original order but it was only 60% off. This is totally messed up.
Dear Michelle,
We're sorry to hear that you encountered difficulties with our discount coupons while placing your order. Our service representatives would be happy to assist you and are available 24/7 at 1 844 244-1186 or by live chat on our site.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
It was really easy to use and easy to add my prescription. I will be buying again. Fast shipping too. Thank you.
Dear Dan,
Purchasing eyewear online really is fun and easy. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I Had put tape on my glasses because glue does not work and was worried because everywhere else the prices are insane. Here the prices are amazing
Dear Anthony,
We're delighted to hear that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Its awesome that they automatically give you the coupons without having to find any codes. I also like the 100% satisfaction and free return policy.
Dear Sam,
We're happy to hear you enjoyed your shopping experience and our great, no questions asked return policy. We'll continue to apply our discount coupons into your shopping cart to ensure you enjoy the greatest savings.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
You listed my glasses at $108 but when I went to check out it was $311. Coupon for $100 was then applied. I love your selection, so I am hoping the glasses are good.
Dear Catherin,
We're glad that you managed to place your order with a $100.00 promotional discount coupon and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Wrong size, incorrect prescription, hidden shipping delays. Do not order - not worth the hassle they will put you through. The glasses will be un-wearable in the end anyway.
Dear Huggy,
We're sorry to hear that you received your glasses with an incorrect prescription and that the frame size was not a good fit for you. That is why we have our 14 day no questions asked return policy.
If you are experiencing any difficulties with the return form, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Easy and quick process to order glasses for my daughter! I will definitely use GlassesUSA.com again to order my next pair of presecription eyeglasses.
Dear Tiranji,
We're very happy that you found our site both quick and easy for ordering your daughter's glasses.
Thank you for taking the time to post a review and for choosing GlassesUSA.com.
We hope that your daughter will love her new glasses and look forward to your next visit.
Yours truly,
GlassesUSA
The address book does not permit separate entries for billing and shipping address and I had to wait ages for support and the guy was useless
Dear Philip,
We are sorry to hear that you encountered difficulties while placing your order. There is an option to choose separate billing and shipping addresses on the order form and we do apologize if our service representative was unhelpful in solving your issue.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Cute glasses- affordable prices. Website experience good. Can do better review once glasses are received
Dear Christine,
We're delighted to hear that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
We look forward to hearing from you again once you receive your new glasses.
Yours truly,
GlassesUSA
Everything was easy and fast. I even had the chance of getting my prescription up onto my account for my new glasses.
Dear Jerome,
We're happy to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
So far all of the glasses I purchase are good except one pair. I will buy all my glasses from them. They fir very good.
Dear David,
We're happy to hear that you enjoy shopping on our site and delighted that you love all the glasses you have purchased from us except for the one pair. Good thing we have our 14 day no questions asked return policy.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Site provided rimless for my prescription and a nice wooden frame glasses. Can't wait to get them in the mail. Thank you
Dear Kyle,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Greg,
We are sorry to hear that you experienced problems with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
If you require any further assistance, please contact us 24/7 at 1 844 244-1186.
Yours truly,
GlassesUSA