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GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I like the frames, however it seems that if you have to buy bifocals you are being singled out for having challenges with your eye sight!
Always a breeze to order online without even a chat. Get your RX on file with them and you can get eyeglasses on order in 20 minutes or so. Highly Recommended.
Dear Ed,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Generally very easy. Couldn't use my welcome 65%. Couldn't figure out why, but still a good deal. Hope they fit
Dear Tisa,
We're glad that you enjoyed shopping on our site. We do apologize for any confusion regarding our promotional discount coupons. One discount coupon can be applied to each order. You took advantage of our great buy 1 get 1 free BOGO offer and got yourself a free pair of glasses.
We hope that you and your daughter love your new glasses.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Got a great deal on two amazing looking glasses! Very easy to use and offers a lot of ways to make your order inexpensive! Very satisfied!
Dear Teasha,
Thank you for choosing GlassesUSA.com. We're delighted that you found our site easy to use and loved our great selection of affordable eyewear.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very much impressed, quick and easy this was very good and at a very reasonable price, i would recommend this to anyone needing glasses for any purpose
Dear Matthew,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to navigate really enjoyed the website seems great cant wait for my glasses to come in this is really annoying i dont want to type anymore
Dear Kourtni,
Purchasing eyewear online really is convenient and easy. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Good, will see the experience after transaction completed, this is my first purchase, so, I do not yet
Dear Ada,
Thank you for choosing GlassesAUSA.com. We're glad to hear that you enjoyed your shopping experience on our site. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
We appreciate your review.
Yours truly,
GlassesUSA
Don't buy here - prices look great, they take your money, but you'll never see your glasses. I've contact them at least 20 times, nothing but lies
Dear Kenny,
Your glasses have been shipped and are en route to you. Our Service Manager has emailed you with the tracking number of your order.
Thank you for your patience.
Yours truly,
GlassesUSA
I'm very happy with this transaction. This sort of deal is what the internet is all about. All the convenience of not having to leave home along with saving money.
Dear Henry,
We're glad that you enjoyed your shopping experience on our site and delighted that you found purchasing eyewear online so convenient.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Amazing selection, great discounts, easy to navigate and awesome products. This was a great experience! I would highly recommend.
Dear Susan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
A little difficult, but impressive. If the glasses work out, I'll be really impressed. To get to 100 words " Now is the time for all good men to come to the aid of their country".
Dear Roberta,
We're glad to hear that you enjoyed our site. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
Thank you for choosing GlassesUSA.com and we hope you will love your new glasses.
Yours truly,
GlassesUSA
Great response and very quick calculation. I love it very much. Quality is very good too. Packing is also very good. This is my 3rd time that I am buying..
Dear Iftekhar,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Very easy and efficient! I've been needing new glasses but didn't have the time to do it so this made it so much easier
Dear Julie,
Purchasing eyewear online really is convenient and easy. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I am so excited to get my new pair of glasses! They are so affordable. Can't wait to see what they look like on.
Dear Karen,
Thank you for taking the time to post a review and letting us know how much you enjoyed our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Convenient, fast, and easy purchase. Selection was vast, prices are reasonable, and website easy to navigate.
Dear Takashi,
Thank you for choosing GlassesUSA.com. We're happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The glasses shown were stylish and there were extra premium options to make your glasses even better. Plus, you can get discounts on certain glasses. Isn't that lovely?
Dear Amber,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Love glassesusa! It is the best and the glasses come quickly! Thank you so much! I will continue to order from this website
Dear Kathleen,
Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Super easy to work and put in my prescription. I was able to try the frames on my actual face which was super cool
Dear Rachel,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Thank you for choosing GlassesUSA.com. And enjoy your new glasses.
Yours truly,
GlassesUSA
Perfect in every way! Easy to use, great selection and price. Can't wait to wear them. Thank you!
Dear Ken,
Thank you for your enthusiastic review. We're delighted to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
LOVE MY GLASSES, I order new glasses all of the time because of the cost and because I like to have ones to match my outfits!
Dear Aaron,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.
Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.
Answer: Because they're dishonest. They stole $193 from me in store credit
Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.
Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.
Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!
Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.
Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints
Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.
Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
Dear Christophe,
We are happy that you love our great selection of affordable eyewear. Bifocal lenses, like any other lenses we offer, should be very easy and straightforward to order on our site. If you are ever in need of assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA