GetaroomReviews 6,370

I thought I booked a room at the Gaylord Opryland, in Nashville TN, when I tried to check in there was no reservation. They had booked the room at the Inn at Opryland, A Gaylord Hotel, and then refused to cancel the wrong booking. There email had in Red lettering Free Cancellation, when I asked they stated that the Hotel did not support that statement and offered to reduce my room at the wrong hotel 10% when I told them that I was registered at the right Hotel. I was contacted by the customer service folks and we found that we both had a communication problem and they were going to return my money There customer relation folks were very professional.

I booked a room through Getaroom and they advertised the room for $109.00 a night.
I was charged $171.46. I sent a email about this and was informed these were taxes and fees. I asked to see where they state this and never received an answer. I received a email 4 days before check in and was told I would receive a 10% refund. This is unacceptable. I would advise anyone who looks into Getaroom to keep looking. There are multiple legitimate sites out there. Getaroom charged me 57% above the advertised amount they listed. I will never use them again and will let everyone I know to stay away from Getaroom. Next email is to the Better Business Bureau.

This is a follow up to my previous review. After posting my review here, getaroom.com contacted me to refund $72 of the $80 in transaction fees charged for the 2 night hotel reservation, resulting in a very reasonable $8 transaction charge for booking the room through getaroom. Sometimes things go wrong. This was a great service recovery.

I fully acknowledge that in my haste to reserve a room last minute while on the road that I did not catch the $40/night transaction charge (excluding local taxes and fees) getaroom.com initially charged me when making the reservation until I saw the confirmation and it was too late. My negative review was for the customer service reaction to my complaint about the exorbitant charge. Getaroom's site made the reservation easy.

Get a Room is a nightmare to work with. First, they listed incorrect rates and wouldn't honor the rate we booked at, and had to refund our reservation. Then, a month later, I received an email confirmation for a booking made at a hotel in Europe that I never booked. Get a Room denies that they made a booking, but the hotel insists that Get a Room booked the room. Now we're dealing with the hotel, our credit card company, Get a Room, and the credit bureaus trying to keep what's looking like they fraudulently booked something under our name from hurting us.

Do yourself a favor and book with someone else. They have awful customer service and tech capabilities at best, and are running a scam operation at worst.

At time of reservation was told I had the option to cancel or modify the reservation up to two days before arrival. My plans changed. I called GetARoom customer care number, their phone tree options ask if you want to book new reservation, modify, or cancel. The rep I spoke with states they do not modify even though their company phone tree states that as an option. All they had to change was my arrival by one day later.
False Advertising and misleading! DO NOT RECOMMEND, TERRIBLE!

When I originally booked I could not understand anything the person was saying because he had a heavy accent. When you book through them they charge you a cancellation fee. When I called to question they are so rude and when I asked for a supervisor they said no. She put me on hold without telling me and I think she wanted me to hang up. When she got back I told her how rude that was and she continued to do it. When I asked her name she said no and then said Reg which is probably a lie. I will never use them again.

We were in town for a practice round of the Masters. We booked a non-refundable two night stay. We were rained out after a couple of hours, and opted to leave after the first night. I turned in our keys to let them know we were leaving, in the event someone needed a Masters room... our room was lovely. Kitchenette with fridge, and sink. We dined in Emilios, the lobby restaurant. All of the staff was absolutely delightful. Would definitely stay again... not gonna lie, wish they could have refunded my second night!

HORRIBLE! April 13th on the road, wanted to stop for the night with bad storms rolling through. This one reservation turned into TWO hours of headache and cost me $392. I wanted a HILTON hotel as Im a Hilton Honors Member. I called what I thought was HILTON and was led to believe was HILTON! Booked 2 rooms, 4 people in each room, need 4 beds... easy right? She booked me in a double King saying it was 2 king beds in each room, I questioned her over an over and guess what... we had ONE king bed and a small couch in the room. My first phone call back it was suggested that we sleep 3 people in the bed and one person on a couch... UM NO. Unacceptable. Change my room. NOPE can't do it. Transferred to the rudest woman ever who basically didn't give a rip and said she would refund my money in 10 days. Shelled out another $300 for rooms again at the hotel. Here is the kicker... was on hold for an hour while sitting in hotel lobby, the getaroom rep telling me she is calling my hotel. She keeps coming back telling me theres a high call volume etc. Finally. After 6 hrs in the car in. The empty lobby and the phone rings, first call Ive heard to the hotel in an hour and it's getaroom calling the hotel FINALLY AFTER ALL THE WAITING... MY BUTT! I was on hold while she got her kicks and giggles. She wasn't calling the hotel at all. Im so thankful the reservation clerk at Hampton Inn got to see what they were doing. Disgraceful. They tell me they refunded my money, my bank says no they haven't, they say sorry not their problem. Can't even find me someone who can help?

Company pretends to be hotel, then they LIE about the price. After speaking with representative checked confirmation email immediately only to see that I was changed more than I was told it would cost. Called back only to be told I could not get my money back. Repeatedly Asked to speak with manager only to be told that there was no manager. This company is a SCAM. I will be reporting them to the BBB
Update- This issue was resolved

I had a terrible time cancelling and getting a refund for reservations I had made and payed an extra $50 for to be able to cancel. The number I called was supposed to be GetARoom and the people on the phone said they were GetARoom and said I would get a refund in 24-48 hours. I called 3 times and then turned it over to my credit card company. It took 2 weeks to get a refund. This was critical because the reservations were for several rooms for a group of under-privileged children who were traveling to compete in a sports competition. Today I received a call from GetARoom. They said they had not received calls from me and when they received a call from my credit card company it took at least 5 business days to issue the refund. They have no idea who I had spoken with before. It had sounded like I was reaching a phone room not in the USA.
The correct number for GetARoom.com is *******578. If you ever use this company be sure to use this number.