GetaroomReviews 6,370

I will never use this service again. First and foremost, the lady I spoke with implied that she was with the hotel chain I was calling about rather than a third party booking site. Secondly, she rushed me through the booking with a hotel that I later found to be not a safe place for a female whose traveling alone. She advised the room was the last available which was also a lie. She assured me that the hotel was safe and reviews and locals say otherwise. This Company not only sold me a false dream, but after I requested cancellation not even 10 hours later, they refused stating they have to charge me $102 cancellation fee when the hotel advised they were only charging $40. Not to mention they charged my credit card for the full amount. I'm convinced this site is a scam.

The agent only booked me one night when I specifically asked for two; only upon me reading over the confirmation and being proactive did I manage to get it fixed, else I would've been S. O. L. When I get to the hotel. And by "fixed," I mean that the whole transaction had to be canceled and started over, so the whole ordeal took over an hour. Oh, and the room rates had risen by $30 between my first call and my second call. The new agent said there was "nothing that they could do" to get my original rate back. It was almost comical. If I ran this company, I would be embarrassed.

I don't recommend booking thru getaroom unless you like paying at least $50 more for a room you can book through the actual hotel just as quick and easy and save yourself paying this 3rd party booking site $50+ to do the same thing you can do through the hotel website or phone # and even get your member discount in advance instead of having to wait to prove your membership till you arrive and get refunded. Also they make sure once you do book you can't cancel when you find out you've been ripped off or you will still be stuck paying full price while the actual hotel booking site will allow you to cancel up to 24hrs in advance of your check in for no or little charge depending on hotel

**UPDATE** I was contacted by Carrie with Getaroom.com. She was able to work with the hotel and get my 2nd payment refunded to me. I was very pleasantly surprised by this resolution. I wish it hadn't come to this but all's well that ends well.**
I'll do everyone one better. I paid $198.00 (charged to my credit card immediately) for a room only to get told at checkout that the hotel did not show the payment made for $198.00. I showed them my confirmation and advised that the hotel room had been paid in full, upfront, charged to my credit card (charges showing on my credit card online statement already) and the hotel said that they did not receive payment from Getaroom.com. I had to pay for the room AGAIN. Thankfully the hotel didn't charge the exorbitant fees that Getaroom.com tacks on but I still had to pay an additional $154.50. I've seen so many negative reviews now, both about experiences upfront and after that it wouldn't even be worth my time to contact the company. Be aware - you may be booking through them without even knowing it!

The URL shows up on top in Bing as if it is the hotel's own site. Then you land on a page titled Guest Reservations. It's all slick and looks genuine, but I was too much in a hurry to compare and look closely at their outrageous fees. Now I feel bad about myself and hope the hotel is not going to treat me funny for being accosted by GetARoom. This is exactly what it feels like being molested. I also blame the search engine for accepting business from scammers like GetARoom.

I was Hotel jacked by this business. Made a request to hold rooms in local hotel at corp rate for Vendor project team. This company immediately charged my corporate card for all the rooms and never informed me. THEN they misspelled my complete name on the reservation and invoice and refused to correct it even though I spend over an hour with CS on the phone. Now due to audit controls I am out 2k because the invoice does not have my legal name on it. DO NOT DO BUSINESS WITH THIS COMPANY OR YOU WILL GET WHAT YOU DO NOT EXPECT - GOOD SERVICE AND HONESTY

On Saturday night I tried to book a reservation for Great Wolf Lodge for the following Monday. Called the hotel Monday morning with a question, the lady looked up my reservation number, confirmed the reservation, and answered my question. When we arrived around 330pm, the front desk agent said our reservation (looked up by my name) was made for a week from now. I gave her the confirmation number, she said it didn't come up in their system. She told me it was booked with a MasterCard ending in XXXX. I told her no, that is not my card, I booked with this Visa (handed her the card).

At the end of all this, the hotel is booked 100% and we can't get a room at all. I asked if I could at least get my son in the water park for the day since the third party (Trip Advisor/Getaroom) messed up the reservation. She said yes, for $50 a person! The whole ordeal was absurd. Will never book through Trip Advisor or Get a Room again, will not recommend Great Wolf Lodge.

I thought I booked a room at a Hilton for my client, paid them the money and they never even made the reservation. I checked with Hilton and they had no record of the reservation. When I called I was told it was non-refundable.

So, they get to take your money, not do what you paid them to do and there is no refund or recourse.

Never use this fraudulent service unless you like having your money stolen. The kicker is that I never knew I was making a reservation with them in the first place as it looks as if you are on the Hilton reservation site.

When they stand before God one day for deliberately screwing people over I will be just fine with them getting their just punishment. How do they sleep at night?