GetaroomReviews 6,370

On February 5th I located what I believed to be the website for the Hilton Garden Inn in Phoenix, I never use a 3rd party when making reservations, and made reservations through the site for February 11th. I was immediately charged $262.49. I recall vaguely thinking that was unusual as the hotels normally charge after you arrive. On February 11th we drove the 3-1/2 hours to Phoenix for a concert and when I went to check-in at the Hilton I was told there was no reservation under my name. I located my confirmation email and it was then that I was advised the reservation had been made through getaroom.com. I'd never even heard of that business! The desk clerk attempted to locate my reservation using the confirmation number I was provided and I was told it didn't conform to the Hilton's system and he couldn't locate anything. Fortunately they had a room available for $20 less. As soon as we got into our room I contacted my credit card company and advised them of the situation and I filed a dispute for the charges and they froze the payment. A few weeks later I was advised that getaroom.com was disputing my dispute and when I received the paperwork it showed they were claiming they spoke with "Jeff" at the front desk of the hotel and I had cancelled my reservation! They also claimed that they follow each hotels cancellation policy and they said the Hilton does not refund on cancellations! I contacted the Hilton and spoke with the Front Desk Manager. She advised me they do not have a Jeff working the front desk and was kind enough to send me an email stating the same. She also advised their cancellation policy is they will refund with a 48 hour notice. I provided the email, along with additional information to my credit card company and was advised today that the dispute has been resolved and my account credited the full disputed amount. Bottom line is be very cautious when making reservations! I will no longer make them online! I had to waste a lot of my own time because of this disreputable company!

Booked a room, HAD NO IDEA I WAS in A 3RD PARTY RESERVATION LINK. GAR "NEVER" IDENTIFIED THEMSELVES UNTIL THE ENTIRE SALE WAS OVER. THE SALES REP TOLD ME I COULD GET MY HILTON HONOR POINTS WHEN I ARRIVED AT THE HOTEL, WHICH WAS FALSE, HE ALSO TOLD ME THAT THIS RESERVATION CAME WITH CANCEL ANY TIME! AND IT WAS IN RED BOLD PRINT ON MY RECEIPT. WELL WHENI NEEDED TO LEAVE TOWN ONE DAY EARLY THEY WOULD NOT REFUND ONE NIGHT AND REFUSED TO WORK WITH MY AMERICAN EXPRESS COMPANY TO REFUND ME... CLAIMED I WAS THE FRAUDULENT ONE.
GET A ROOM IS A SCAMMING CON ARTIST, AND IF THEY READ THIS AND FEEL LIKE THEY WOULD LIKE TO MAKE RETROBUTION ON MY CASE BEFORE I GO SCREAMING IT TO EVERYONE THEY CAN LOOK UP RESERVATION... R*******933... THIS COMPANY NEEDS TO TAKE RESPONSIBLITY FOR THEIR POORLY TRAINED STAFF AND THE WRITING IN THE CONTRACTS. A SALE NEVER ENDS AT THE END OF A SALE, THIS ONE HAS GONE SOUR AND I HAVE NO PROBLEM TELLING EVERYONE UNLESS THEY DECIDE TO REFUND MY 198.99... and stop passing the buck

When booking my hotel reservation for last weekend I accidentaly booked on GETAROOM since the website listed the "name of the hotel.com" at the top of the page, making it seem as if I was on the hotel's webpage. GETAROOM's profile states: Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). That statement is misleading since it doesn't tell you that their added tax/fees will actually cost you more that booking directly with the hotel. Customer service is poor if you need to make changes - long holds and disconnected phone calls.

BEWARE! They hijack you from other sites and add huge fees and NO ABILITY to cancel. Hilton is aware of it. I tried to stay on the Hampton site and was hijacked by getaroom. They charged me $137 for the room and $111 for their fee! If you try to cancel they refund NOTHING! Thank goodness for my credit card company... I am going to BBB and States attorney generals office. The site also has no human to talk to. Just recordings about losing all your money if you have a problem. STAY AWaY!

I did a resevation for a room in London for 9 days. It was a very good deal I was very happy! But 1 week before the check-in I received a call from GetARoom to cancel my reservation... They said that the deal was an error. The hotel do not want to accept the price so GetARoom cancels my reservation... I understand the hotel don't want to assume the GetARoom's error, but I do not neither assume their mistake... The only one solution for GetARoom is to cancel my reservation 6 days before my check-in without any compasation or other offers... What a bad customer service and troubles for me to find a last minute hosting.
NEVER TRUST DEALS FROM GETAROOM

Somehow this company popped up when I was inquiring about a reservation at the Worthington in Fort Worth. I had received a discount in the past from this hotel for being a fire fighter. I called this company unknowingly to make my reservation. They never stated who they were and carried on with the reservation process as if they were the Worthington staff. I asked multiple times about this discount and whether it was still available. The assistant on the line checked multiple times and never stated she was not the hotel or whether the discount was available or not. She came back with a rate of $188 which was the rate I had paid the year prior with a discount so I thought nothing of it... Once again they never stated their company name just answered the phone as if they were the hotel and carried on throughout the transaction. When it came to the final charges there was nearly $100 in additional charged making the total $282. When I asked about why it was so much they stated things like the hotels are required by law to charge tax etc which is true but then lumped the rest up as amenities and other quick words thrown in. I confirmed then got the email from "getaroom" and it occured to me that I had been tricked. With my reservation being the next day and in a busy area there was no way to fight it with my credit card company and risk loosing my money booking a second reservation while the one through "getaroom" was dealt with.

I would advise anyone considering this company to stay as far away as possible. Nearly 1000 1 star reviews just like mine with the same issues should paint a very clear picture of the business practices of this company.